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Who is eligible for DEBS?
DEBS is available to households, schools, educational institutions and not-for-profits in WA who: Are an existing REBS customer who want to switch to DEBS; Are looking to install a new eligible renewable or distributed energy system; Are looking to upgrade their existing renewable or distributed energy system; or Are moving into a property with an existing renewable or distributed energy system on or after 6 November 2020. All systems need to be eligible as per the Terms and Conditions. DEBS is available to households, schools, educational institutions and not-for-profits in WA who: Are an existing REBS customer who want to switch to DEBS; Are looking to install a new eligible renewable or distributed energy system; Are looking to upgrade their existing renewable or distributed energy system; or Are moving into a property with an existing renewable or distributed energy system on or after 6 November 2020. All systems need to be eligible as per the Terms and Conditions.
How do I calculate my electricity usage?
When you receive a bill from us, you can find a summary of your energy consumption halfway down your bill. Here, you’ll also find the amount of energy you’ve consumed compared to your last bill as well as the year before if that data is available. Learn more about understanding your bill. When you receive a bill from us, you can find a summary of your energy consumption halfway down your bill. Here, you’ll also find the amount of energy you’ve consumed compared to your last bill as well as the year before if that data is available. Learn more about understanding your bill.
Are there any additional costs for My Account?
No, My Account is a free service for all our customers to make managing your energy use easier. However, your bank may charge standard transaction fees on electronic payments you make. Register for My Account No, My Account is a free service for all our customers to make managing your energy use easier. However, your bank may charge standard transaction fees on electronic payments you make. Register for My Account
How do I apply for new unmetered electricity supplies?
You will need to apply for new unmetered electricity supplies using the Unmetered Electricity Supplies application form. You will need to apply for new unmetered electricity supplies using the Unmetered Electricity Supplies application form.
Am I eligible for concessions?
Good news. If you have one of the following concession cards, then you may be eligible for a number of rebates that could assist you with paying your energy bills: Commonwealth Seniors Health Card Health Care Card Pensioner Concession Card Veterans' Affairs Gold Card Veterans' Affairs Pensioner Concession Card Learn more about the different rebates and concessions you may be eligible for Good news. If you have one of the following concession cards, then you may be eligible for a number of rebates that could assist you with paying your energy bills: Commonwealth Seniors Health Card Health Care Card Pensioner Concession Card Veterans' Affairs Gold Card Veterans' Affairs Pensioner Concession Card Learn more about the different rebates and concessions you may be eligible for
Battery
This is an electrochemical device used to store energy for a range of uses – from noisy toys to energy to use in your home. The main purpose of a battery for your home is to store excess solar PV that’s generated by your solar system, so you can use that energy when there’s no sun to power your PV system. This is an electrochemical device used to store energy for a range of uses – from noisy toys to energy to use in your home. The main purpose of a battery for your home is to store excess solar PV that’s generated by your solar system, so you can use that energy when there’s no sun to power your PV system.
Power
Power is the rate at which energy is flowing, or the rate at which work is being done. While energy is measured in terms of time, power is not. It’s just expressed in watts or kilowatts (kW). Power is the rate at which energy is flowing, or the rate at which work is being done. While energy is measured in terms of time, power is not. It’s just expressed in watts or kilowatts (kW).
Total Energy Throughout
This is the amount of energy a battery is able to provide over its entire design life. It is calculated by multiplying the usable energy a battery system has by that batteries cycle life. This is an important factor to consider when comparing the upfront cost of different products as it will give a better indication of value for money. It is usually expressed in megawatt hours(MWh). One MWh is equal to 1000 KWh. Total energy throughput (MWh) = usable energy (kWh) x battery cycle life / 1000 This is the amount of energy a battery is able to provide over its entire design life. It is calculated by multiplying the usable energy a battery system has by that batteries cycle life. This is an important factor to consider when comparing the upfront cost of different products as it will give a better indication of value for money. It is usually expressed in megawatt hours(MWh). One MWh is equal to 1000 KWh. Total energy throughput (MWh) = usable energy (kWh) x battery cycle life / 1000
Why is my bill so high?
There are many factors that can influence the size of your energy bill and the cost of electricity is just one of them. If your bill seems higher than normal, or you'd like it to be lower, here are some things to consider. There are many factors that can influence the size of your energy bill and the cost of electricity is just one of them. If your bill seems higher than normal, or you'd like it to be lower, here are some things to consider.
How do I set up Direct Debit?
The quickest and easiest way, is via My Account - where you can also update your nominated bank account or credit/debit card details (when required). If you need any help getting set up, then talk to one of our friendly customer service representatives on 13 13 53. Set and forget with Direct Debit The quickest and easiest way, is via My Account - where you can also update your nominated bank account or credit/debit card details (when required). If you need any help getting set up, then talk to one of our friendly customer service representatives on 13 13 53. Set and forget with Direct Debit