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Did the supply charges go up this year?
The fixed daily supply charge for the regulated residential tariff (A1) will increase by 2.50% from 1 July 2025. The fixed daily supply charge for the regulated residential tariff (A1) will increase by 2.50% from 1 July 2025.
I’ve just purchased or leased a home with a battery, can I sign up?
If the battery was installed through the WA Residential Battery Scheme, your system is compatible, and you meet the eligibility criteria, you will be able to join the Battery Rewards program. If the battery was installed through the WA Residential Battery Scheme, your system is compatible, and you meet the eligibility criteria, you will be able to join the Battery Rewards program.
What is an activation event and how do activation credits work?
A peak demand period would likely trigger a Battery Rewards activation event. No action is required from you as it is managed through the cloud communications software within your battery inverter. Your unused stored energy from your battery would then be sent to the energy system to help balance demand, and you would receive activation credits (70 cents per unit) exported to the energy system during the activation event. A peak demand period would likely trigger a Battery Rewards activation event. No action is required from you as it is managed through the cloud communications software within your battery inverter. Your unused stored energy from your battery would then be sent to the energy system to help balance demand, and you would receive activation credits (70 cents per unit) exported to the energy system during the activation event.
How do I cancel my Direct Debit?
The easiest way to cancel your Direct Debit or update your account details is via My Account. Your payment may still be debited automatically if you cancel your Direct Debit less than 5 business days before your next bill payment or instalment is due. The easiest way to cancel your Direct Debit or update your account details is via My Account. Your payment may still be debited automatically if you cancel your Direct Debit less than 5 business days before your next bill payment or instalment is due.
Need more time to pay your bill?
Then we're here to help. If you need a little more time to pay, then you can apply for a payment extension in just a few clicks. You'll have the option to extend your payment due date up until just before your next bill is due to be paid. Just have a copy of your bill handy. Request a payment extension Then we're here to help. If you need a little more time to pay, then you can apply for a payment extension in just a few clicks. You'll have the option to extend your payment due date up until just before your next bill is due to be paid. Just have a copy of your bill handy. Request a payment extension
When will I receive my first bill?
In general, your meter is read once every 2 months. When you get your first bill after moving in depends on the Western Power scheduled meter reading date in your area. In general, your meter is read once every 2 months. When you get your first bill after moving in depends on the Western Power scheduled meter reading date in your area.
What is the difference between 'Account period', 'Supply period' and 'Charge period' on my bill?
Account period is the period from your previous bill to the issue date of your current bill. If the Account period on your current bill is '14 Sep 2017 - 14 Nov 2017', this means your previous bill was issued to you on 14 September 2017, and your current bill was issued to you on 14 November 2017. Supply period is the date your meter was last read by Western Power, up to the current read date. If the Supply period on your current bill is '14 Sep 2017 - 10 Nov 2017', this means your meter was previously read on 14 September 2017, and most recently read on 10 November 2017. Charge period is your billing period and includes all charges, concessions, rebates or discounts since your last bill. Learn more about the other important bits of information on your bill Account period is the period from your previous bill to the issue date of your current bill. If the Account period on your current bill is '14 Sep 2017 - 14 Nov 2017', this means your previous bill was issued to you on 14 September 2017, and your current bill was issued to you on 14 November 2017. Supply period is the date your meter was last read by Western Power, up to the current read date. If the Supply period on your current bill is '14 Sep 2017 - 10 Nov 2017', this means your meter was previously read on 14 September 2017, and most recently read on 10 November 2017. Charge period is your billing period and includes all charges, concessions, rebates or discounts since your last bill. Learn more about the other important bits of information on your bill
Depth of Discharge
This is the level the battery is set to discharge to and is crucial to ensure the longevity of certain battery chemistries. Lithium ion batteries (and some other types) are never fully discharged, because that would have a detrimental effect on the life of the battery. For example, if the depth of discharge was 80%, the battery would shut off and not provide any further power once it reached 20% of its capacity. Older lead acid batteries typically are set to discharge to about 50% and more modern Lithium Ion batteries are able to have much higher depths of discharge up to about 90%. If manufacturers advertise 100% depth of discharge, they usually have a buffer of battery capacity that they do quote on their data sheet. This is the level the battery is set to discharge to and is crucial to ensure the longevity of certain battery chemistries. Lithium ion batteries (and some other types) are never fully discharged, because that would have a detrimental effect on the life of the battery. For example, if the depth of discharge was 80%, the battery would shut off and not provide any further power once it reached 20% of its capacity. Older lead acid batteries typically are set to discharge to about 50% and more modern Lithium Ion batteries are able to have much higher depths of discharge up to about 90%. If manufacturers advertise 100% depth of discharge, they usually have a buffer of battery capacity that they do quote on their data sheet.
Tier 1
This is a scale used to rank solar panel manufacturers on their reliability and economic stability. Tier 1 is the top ranking. This is a scale used to rank solar panel manufacturers on their reliability and economic stability. Tier 1 is the top ranking.
How can I tell if my bill is estimated?
You can check if your bill is estimated by grabbing a copy of your bill... Look for the 'How much energy have you used?' chart half way down the bill. You can check if your bill is estimated by grabbing a copy of your bill... Look for the 'How much energy have you used?' chart half way down the bill.
Who is eligible for the WA Household Electricity Credit?
The WA Household Electricity Credit was applied as an offset to current residential customer accounts that were supplied electricity by Synergy under an eligible residential product as at 4 October 2020. There is no application or opt-in action needed for customers who have an eligible customer account. Eligible customers will automatically receive their credit. Eligible residential products include: The Home Plan (A1) Tariff. All non-standard residential electricity supply products including the Smart Home Plan, EV Home Plan, and grandfathered products including SmartPower and PowerShift. Pilot products offered by Synergy targeting residential customers including Alkimos Beach and PowerBank. Eligible customer accounts are only entitled to one WA Household Electricity Credit per account. K1 and business customers are not eligible for the credit. Eligible K1 customers received the Small Business and Charity Offset in May 2020. B1 customers are not eligible as they will receive the credit under their A1 account (noting B1 customers will also have an accompanying eligible residential product that will receive the credit). The State Government has advised that households which are billed for their electricity use not by Synergy or Horizon, such as residents of caravan parks, retirement villages, apartment buildings or communities supplied by local mining companies, will be eligible for an equivalent credit, except in exceptional circumstances. Households that are billed by these providers and that were registered for the Energy Concession Extension Scheme (ECES) on 4 October 2020, will receive an equivalent credit automatically through the ECES. Work is currently underway on an application process for households not billed directly by Synergy or Horizon Power and for those who are not eligible for ECES. This work is being completed by the State Government. Further information on the process for households not billed by Synergy or Horizon to obtain an equivalent credit is available at https://www.wa.gov.au/service/community-services/grants-and-subsidies/apply-household-electricity-credit. The WA Household Electricity Credit was applied as an offset to current residential customer accounts that were supplied electricity by Synergy under an eligible residential product as at 4 October 2020. There is no application or opt-in action needed for customers who have an eligible customer account. Eligible customers will automatically receive their credit. Eligible residential products include: The Home Plan (A1) Tariff. All non-standard residential electricity supply products including the Smart Home Plan, EV Home Plan, and grandfathered products including SmartPower and PowerShift. Pilot products offered by Synergy targeting residential customers including Alkimos Beach and PowerBank. Eligible customer accounts are only entitled to one WA Household Electricity Credit per account. K1 and business customers are not eligible for the credit. Eligible K1 customers received the Small Business and Charity Offset in May 2020. B1 customers are not eligible as they will receive the credit under their A1 account (noting B1 customers will also have an accompanying eligible residential product that will receive the credit). The State Government has advised that households which are billed for their electricity use not by Synergy or Horizon, such as residents of caravan parks, retirement villages, apartment buildings or communities supplied by local mining companies, will be eligible for an equivalent credit, except in exceptional circumstances. Households that are billed by these providers and that were registered for the Energy Concession Extension Scheme (ECES) on 4 October 2020, will receive an equivalent credit automatically through the ECES. Work is currently underway on an application process for households not billed directly by Synergy or Horizon Power and for those who are not eligible for ECES. This work is being completed by the State Government. Further information on the process for households not billed by Synergy or Horizon to obtain an equivalent credit is available at https://www.wa.gov.au/service/community-services/grants-and-subsidies/apply-household-electricity-credit.
Why does Synergy charge a paper bill fee?
Synergy incurs costs each time a paper bill is sent to a customer. We try to keep these costs as low as possible as they are passed onto customers unless you’re exempt. Customers can avoid this fee by switching to paperless billing. You are exempt from the paper bill fee if you are; An eligible concession card holder A residential customer aged 65 years and over Currently identified as being in hardship Synergy incurs costs each time a paper bill is sent to a customer. We try to keep these costs as low as possible as they are passed onto customers unless you’re exempt. Customers can avoid this fee by switching to paperless billing. You are exempt from the paper bill fee if you are; An eligible concession card holder A residential customer aged 65 years and over Currently identified as being in hardship
Can I opt out?
During the initial two-year term, you can opt-out of Battery Rewards if you are no longer residing at the property or if life support equipment is required at the premises. In either case you can end your participation in the program by giving Synergy verbal or written notice. After the initial term you can opt-out at any time by providing a minimum of 20 business days’ notice by calling us on 13 13 53 or writing to: Synergy GPO Box U1913 Perth WA 6845 During the initial two-year term, you can opt-out of Battery Rewards if you are no longer residing at the property or if life support equipment is required at the premises. In either case you can end your participation in the program by giving Synergy verbal or written notice. After the initial term you can opt-out at any time by providing a minimum of 20 business days’ notice by calling us on 13 13 53 or writing to: Synergy GPO Box U1913 Perth WA 6845
How do I calculate my appliance electricity costs?
With home appliances making up over 35% of your household electricity bills in WA, find out which of your home appliances are costing you in electricity. Use our appliance running cost calculator to see the average estimated cost in your electricity bill and learn ways on how to reduce your bill. Other factors that can affect your appliance electricity costs include the make, model, age and efficiency of the appliance, appliance settings and how it is used by you. With home appliances making up over 35% of your household electricity bills in WA, find out which of your home appliances are costing you in electricity. Use our appliance running cost calculator to see the average estimated cost in your electricity bill and learn ways on how to reduce your bill. Other factors that can affect your appliance electricity costs include the make, model, age and efficiency of the appliance, appliance settings and how it is used by you.
How much does electricity cost?
Based on the standard A1 electricity tariff for residential properties, Synergy charges one flat rate applied to all units (kWH) of electricity used. The supply and usage fees below are set by the Government and are current as of July 2024. • Supply charge – 113.2200 cents per day • Supply charge: additional homes – 45.0158 cents per day • Electricity charge – 31.5823 cents per unit Effective 1 July 2024. Prices are subject to change from time to time and other fees and charges may also apply. Prices listed include GST unless otherwise stated. By law we calculate our prices to four decimal places. Electricity is charged by the 'unit'. A 'unit' is one kilowatt-hour (kWh). Based on the standard A1 electricity tariff for residential properties, Synergy charges one flat rate applied to all units (kWH) of electricity used. The supply and usage fees below are set by the Government and are current as of July 2024. • Supply charge – 113.2200 cents per day • Supply charge: additional homes – 45.0158 cents per day • Electricity charge – 31.5823 cents per unit Effective 1 July 2024. Prices are subject to change from time to time and other fees and charges may also apply. Prices listed include GST unless otherwise stated. By law we calculate our prices to four decimal places. Electricity is charged by the 'unit'. A 'unit' is one kilowatt-hour (kWh).
Why is my bill late?
To enable timely and accurate billing, Synergy must receive the correct metering data from the meter at your property from the network provider. On occasion the provision of this data may be delayed for a number of reasons including but not limited to metering delays through the network provider, a meter change on the property, a product change on the Synergy account or metering data validation issues. Recently, due to technical issues, the network operator has been unable to provide us with metering data for some accounts since the meters were last read. As a result, we’ve been unable to issue bills to impacted accounts for recent electricity consumption as per our standard 60-day billing cycle. This means that bills for impacted accounts will cover a longer period of time than usual. Synergy is working closely with the network operator to assist and resolve the technical issue as a priority and we will issue bills for impacted accounts as soon as possible. To enable timely and accurate billing, Synergy must receive the correct metering data from the meter at your property from the network provider. On occasion the provision of this data may be delayed for a number of reasons including but not limited to metering delays through the network provider, a meter change on the property, a product change on the Synergy account or metering data validation issues. Recently, due to technical issues, the network operator has been unable to provide us with metering data for some accounts since the meters were last read. As a result, we’ve been unable to issue bills to impacted accounts for recent electricity consumption as per our standard 60-day billing cycle. This means that bills for impacted accounts will cover a longer period of time than usual. Synergy is working closely with the network operator to assist and resolve the technical issue as a priority and we will issue bills for impacted accounts as soon as possible.
Can I cancel Paperless at any time?
Yes. My Account makes it easy for you to switch between paper and paperless at any time. Just select Paperless from the right hand menu to cancel this service in less than three clicks. We’ll also ask why you’re cancelling Paperless along the way to help us continue to make our services even better. Register for My Account Yes. My Account makes it easy for you to switch between paper and paperless at any time. Just select Paperless from the right hand menu to cancel this service in less than three clicks. We’ll also ask why you’re cancelling Paperless along the way to help us continue to make our services even better. Register for My Account
Top 10 tips for electricity safety at home
Because we use it every day, it’s so easy to forget how dangerous electricity can be. Our message is to always put safety first, and respect electricity. Here's our recommended tips for keeping safe around electricity at home. Because we use it every day, it’s so easy to forget how dangerous electricity can be. Our message is to always put safety first, and respect electricity. Here's our recommended tips for keeping safe around electricity at home.
Who should be the account holder of a temporary supply?
Whenever a property has a power supply, there must be an account holder who is responsible for paying the account. The account holder is usually the property owner, but if you only need power temporarily, the builder or electrician can be the account holder.This way, the tradesperson will be billed for any power used during construction. If you’re not sure who should be responsible, check your building contract for details. Whenever a property has a power supply, there must be an account holder who is responsible for paying the account. The account holder is usually the property owner, but if you only need power temporarily, the builder or electrician can be the account holder.This way, the tradesperson will be billed for any power used during construction. If you’re not sure who should be responsible, check your building contract for details.
Energy
You know what energy is – you might feel like you have more of it after that chocolate bar at 3pm. Scientifically speaking, energy is the ability to do work or produce a change over time. It’s expressed in kilowatt hours (kWh). You know what energy is – you might feel like you have more of it after that chocolate bar at 3pm. Scientifically speaking, energy is the ability to do work or produce a change over time. It’s expressed in kilowatt hours (kWh).