- How secure is My Account?
We take great care to handle your personal details using up-to-date security technology. Passwords are encrypted and stored securely.Data is transmitted using secure 256-bit SSL encryption. The security details can be verified by clicking on the padlock icon in the web browser. Payments conform to the Payment Card Industry (PCI) Data Security Standard. When conducting web payments, the credit card details are only transmitted between the browser and the payment merchant (Commonwealth BPoint).Read more
- What is My Account?
My Account is a (great) secure, energy management tool that supports you in understanding and managing your business's energy consumption.Read more
- Are there any additional costs for My Account?
No, My Account is a free service for all our customers to make managing your energy use easier. However, your bank may charge standard transaction fees on electronic payments you make.
- Can I cancel My Account?
Yes, just call us 13 13 54 or submit an enquiry with your cancellation request. If you’re moving home and plan to keep using My Account at your new address, you don’t have to cancel your My Account registration.
All you need to do is add your new home to your My Account portal - just have a copy of the account number.
If you want to remove an old account, log in to My Account and select 'Accounts' then ‘Remove Account’ and follow the prompts.
- Can I view the Synergy website in another language?
Our website is written in English. If you require information in another language please call 13 14 50 to utilise our interpreter services.
- How do I register for My Account?
My Account registration is quick and simple – all you need is a copy of your bill handy. All you need is your account number and business name exactly as it appears on your bill. Plus you'll also be asked to confirm a few extra details about your account, which you'll find on your bill.
When you register, you’ll be asked to make up your own username, password and a password hint.
- My business receives a collective invoice - can I still register for My Account?
Yes, of course. The parent account and your individual child accounts can all be paid and managed through My Account.
You'll need your parent account number and business details to register for My Account. Any online payments made will be credited to the parent account.
- What browsers are recommended for My Account and the Synergy website?
To ensure the best browsing experience, we recommend you download the latest version of...Read more
- What happens to My Account access if I change my address?
Your My Account username and password will stay the same, but your energy account number may change when you move home or premises.
To manage your energy account for your new home, all you need to do is add this account to your My Account portal. Just have a copy of the account number, log in to My Account select 'Add account'.
- Who can register for My Account
As long as you have your Synergy account number then you can take advantage of My Account - the easiest way to manage your usage.
Can’t find the answer above? Get in contact, we are happy to help
For residential enquiries call 13 13 53
One of our friendly, team members will be happy to help you:
- 7am - 7pm, Monday to Friday (excluding public holidays)
- We may need to ask you a couple of questions to confirm it's you - just have a copy of your bill handy.
All fields required unless indicated as optional.