The McGowan Government announced on 4 October, as part of the 2020-21 State Budget, that a one-off electricity account credit will be applied as an offset to reduce electricity bills for eligible residential customer accounts.

The $600 one-off WA Household Electricity Credit was applied to eligible customers’ accounts from 1 November 2020.

For more information please refer to the Terms & Conditions.

The WA Household Electricity Credit was applied as an offset to current residential customer accounts that were supplied electricity by Synergy under an eligible residential product as at 4 October 2020.

There is no application or opt-in action needed for customers who have an eligible customer account. Eligible customers will automatically receive their credit.

Eligible residential products include:

• The Home Plan (A1) Tariff.
• All non-standard residential electricity supply products including the Smart Home Plan, EV Home Plan, and grandfathered products including SmartPower and PowerShift.
• Pilot products offered by Synergy targeting residential customers including Alkimos Beach and PowerBank.

Eligible customer accounts are only entitled to one WA Household Electricity Credit per account.

K1 and business customers are not eligible for the credit. Eligible K1 customers received the Small Business and Charity Offset in May 2020.

B1 customers are not eligible as they will receive the credit under their A1 account (noting B1 customers will also have an accompanying eligible residential product that will receive the credit).

The State Government has advised that households which are billed for their electricity use not by Synergy or Horizon, such as residents of caravan parks, retirement villages, apartment buildings or communities supplied by local mining companies, will be eligible for an equivalent credit, except in exceptional circumstances.

Households that are billed by these providers and that were registered for the Energy Concession Extension Scheme (ECES) on 4 October 2020, will receive an equivalent credit automatically through the ECES.

Work is currently underway on an application process for households not billed directly by Synergy or Horizon Power and for those who are not eligible for ECES. This work is being completed by the State Government.

Further information on the process for households not billed by Synergy or Horizon to obtain an equivalent credit is available at https://www.wa.gov.au/service/community-services/grants-and-subsidies/apply-household-electricity-credit.

To be eligible for the $600 credit, customers must be an existing residential customer of Synergy as at 4 October 2020, and supplied electricity under an eligible residential product. Any new customers that apply for a residential account after this date will not be eligible for the WA Household Electricity Credit.

The WA Household Electricity Credit was applied as an offset to eligible customer accounts from 1 November 2020.

No. If you’re transferring your customer account to a different address, then your credit may be carried forward and applied to future bills at the new address. This is subject to the terms and conditions applying to the WA Household Electricity Credit.

The WA Household Electricity Credit is non-refundable. Customers will not be able to seek a refund or cash-out any surplus amount, it can only be used as an offset against costs associated with the supply of electricity at the residential premises.

The State Government has advised that households who are not billed for their electricity by Synergy or Horizon, such as residents of caravan parks, retirement villages, apartment buildings or communities supplied by local mining companies, will be eligible for an equivalent credit, except in exceptional circumstances.

Households that are billed by these other providers and were registered for the Energy Concession Extension Scheme (ECES) on 4 October 2020, will receive the credit automatically.

Work is currently underway on an application process for households not billed directly by Synergy or Horizon Power and for those who are not eligible for ECES. This work is being completed by the State Government.

Further information on the process for households not billed by Synergy or Horizon to obtain an equivalent  credit is available at https://www.wa.gov.au/service/community-services/grants-and-subsidies/apply-household-electricity-credit.

You'll need to hold one of the following cards to be eligible for the EAP:

• Centrelink Health Care Card
• Centrelink Pensioner Concessions Card
• Veteran Affairs Gold Card
• Centrelink Commonwealth Seniors Card
• Veteran Affairs Commonwealth Seniors Card
• Veteran Affairs Pensioner Concession Card

For all customers that registered for the EAP before 17 March 2020, the one-off boost payment was automatically applied to your account. This was seen as a credit on your first bill that was generated after 11 May 2020.  

For eligible customers who were not receiving the EAP before 17 March 2020, these customers had until the 30 September 2020 to register their concession details.  Once registered, eligible customers received the one-off EAP boost payment.