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Helping you at home

Synergy has already worked with the WA Government to freeze any planned increases to regulated electricity prices for household electricity until at least July 2021.

We have also extended the availability of the boost Energy Assistance Payment (EAP) that was recently announced. Previously, this was only going to be available to existing eligible concession card holders. The boost payment will now be available to all new eligible applicants who successfully register for the EAP with Synergy on or before 30 September 2020.

The boost payment will be credited from 11 May 2020 for eligible customers registered for EAP before the end of April and for eligible customers registering after 30 April, within a month after successful registration.

This means that anyone who has recently been impacted by COVID-19, and has a concession card could receive an upfront $305.25 EAP boost payment credited against their energy account, with the annual base EAP amount of $305.25 credited into their Synergy account over the course of the year (1 July 2020 to 30 June 2021).

We’re making sure that no WA households who are experiencing financial hardship as a result of COVID-19 will have their power disconnected until at least 30 September, because of late bill payments. In addition, no interest will be charged on deferred bill payments as a result of COVID-19 hardship. 

Take control of your household energy bill

If your situation suddenly changes because of loss of income, business issues or sudden illness, we can help you find the best way to manage your energy account.

Extensions and payment plans

 We can help you plan your energy budget by applying for a payment extension or a payment arrangement so you can focus on making small, regular payments. 

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Rebates and concessions

If you have an eligible concession card, you may be eligible for the Western Australian Government’s Hardship Utility Grant Scheme, WA Government Energy Assistance Payment or Dependent Child Rebate.

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Reduce your energy consumption

With many people suddenly working from home, your energy use could change in unexpected ways. We can offer you advice, tools and tips to reduce your energy consumption during the day with the Synergy Energy Tool. 

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Financial help and advice

If you’ve had a more serious or long-term loss of income, we can put you in touch with one-on-one financial counsellors and support workers to help talk you through the steps needed to keep on top of your bill.

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