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Helping you at home

$600 WA Household Electricity Credit Offset

What is the $600 WA Household Electricity Credit Offset?

The McGowan Government announced on 4 October, as part of the 2020-21 State Budget, that a one-off electricity account credit will be applied as an offset to reduce electricity bills for eligible residential customer accounts.

The $600 one-off WA Household Electricity Credit was applied to eligible customers’ accounts from 1 November 2020.

For more information please refer to the Terms & Conditions.

Who is eligible for the WA Household Electricity Credit?

The WA Household Electricity Credit was applied as an offset to current residential customer accounts that were supplied electricity by Synergy under an eligible residential product as at 4 October 2020.

There is no application or opt-in action needed for customers who have an eligible customer account. Eligible customers will automatically receive their credit.

Eligible residential products include:

  • The Home Plan (A1) Tariff.
  • All non-standard residential electricity supply products including the Smart Home Plan, EV Home Plan, and grandfathered products including SmartPower and PowerShift.
  • Pilot products offered by Synergy targeting residential customers including Alkimos Beach and PowerBank.

Eligible customer accounts are only entitled to one WA Household Electricity Credit per account.

K1 and business customers are not eligible for the credit. Eligible K1 customers received the Small Business and Charity Offset in May 2020.

B1 customers are not eligible as they will receive the credit under their A1 account (noting B1 customers will also have an accompanying eligible residential product that will receive the credit).

The State Government has advised that households which are billed for their electricity use not by Synergy or Horizon, such as residents of caravan parks, retirement villages, apartment buildings or communities supplied by local mining companies, will be eligible for an equivalent credit, except in exceptional circumstances.

Households that are billed by these providers and that were registered for the Energy Concession Extension Scheme (ECES) on 4 October 2020, will receive an equivalent credit automatically through the ECES.

Work is currently underway on an application process for households not billed directly by Synergy or Horizon Power and for those who are not eligible for ECES. This work is being completed by the State Government.

Further information on the process for households not billed by Synergy or Horizon to obtain an equivalent credit is available at https://www.wa.gov.au/service/community-services/grants-and-subsidies/apply-household-electricity-credit.

What is the eligibility date for this?

To be eligible for the $600 credit, customers must be an existing residential customer of Synergy as at 4 October 2020, and supplied electricity under an eligible residential product. Any new customers that apply for a residential account after this date will not be eligible for the WA Household Electricity Credit.

The WA Household Electricity Credit was applied as an offset to eligible customer accounts from 1 November 2020.

Can I get any credit in my account refunded to my bank account?

No. If you’re transferring your customer account to a different address, then your credit may be carried forward and applied to future bills at the new address. This is subject to the terms and conditions applying to the WA Household Electricity Credit.

The WA Household Electricity Credit is non-refundable. Customers will not be able to seek a refund or cash-out any surplus amount, it can only be used as an offset against costs associated with the supply of electricity at the residential premises.

I am not billed by Synergy. Will I receive the Household Electricity Credit?

The State Government has advised that households who are not billed for their electricity by Synergy or Horizon, such as residents of caravan parks, retirement villages, apartment buildings or communities supplied by local mining companies, will be eligible for an equivalent credit, except in exceptional circumstances.

Households that are billed by these other providers and were registered for the Energy Concession Extension Scheme (ECES) on 4 October 2020, will receive the credit automatically.

Work is currently underway on an application process for households not billed directly by Synergy or Horizon Power and for those who are not eligible for ECES. This work is being completed by the State Government.

Further information on the process for households not billed by Synergy or Horizon to obtain an equivalent  credit is available at https://www.wa.gov.au/service/community-services/grants-and-subsidies/apply-household-electricity-credit.

WA government EAP boost payment

What is the WA government Energy Assistance Payment (WAEAP)
The WA Government Energy Assistance Payment (EAP) is a scheme that provides payment assistance to eligible customers with electricity costs. The EAP is currently $305.25 per year and is passed on to customers as equal deductions split across the customer bills for the year.  The ‘normal’ or ‘base’ EAP will continue to be applied to customer bills in this way.
What is the WA government EAP boost payment?
The WA State Government made an additional one-off EAP boost payment of $305.25 to eligible customers. This payment was applied as a lump sum credit to customers’ accounts from 11th May 2020.
Who is eligible for the EAP boost payment?
To be eligible for the one-off EAP boost payment of $305.25, customers must have successfully applied to receive or be receiving the EAP before 30 September 2020.   
  • The one-off EAP boost payment was applied to the customer's account on 11 May 2020, if they were registered for the EAP by 30 April 2020.    
  • Eligible customers who registered for the EAP after 30 April 2020 and by the deadline date of 30 September 2020, received their one-off EAP boost payment by the 5th business day of the following month. Registrations have been completed and will appear as a credit on the next bill (after it’s been applied to your account).
Customers receiving the boost payment will still be eligible for the 'normal' or ‘base’ EAP if they meet the eligibility requirements.
What are the eligibility requirements for the EAP?

You'll need to hold one of the following cards to be eligible for the EAP:

  • Centrelink Health Care Card
  • Centrelink Pensioner Concessions Card
  • Veteran Affairs Gold Card
  • Centrelink Commonwealth Seniors Card
  • Veteran Affairs Commonwealth Seniors Card
  • Veteran Affairs Pensioner Concession Card
Please note, to receive any credit into your account, the account must be active at the defined time of eligibility and the time Synergy is processing the credit.  
How do I make sure Synergy has my card details on system so that I am eligible?
If you’re an eligible customer and received a one-off EAP boost payment, this would show on your bill as a single credit line from EAP. You can also view previous bills via My Account.
I have checked that I am eligible to receive this one-off boost payment. What do I need to do to ensure Synergy credits my account?

For all customers that registered for the EAP before 17 March 2020, the one-off boost payment was automatically applied to your account. This was seen as a credit on your first bill that was generated after 11 May 2020.  

For eligible customers who were not receiving the EAP before 17 March 2020, these customers had until the 30 September 2020 to register their concession details.  Once registered, eligible customers received the one-off EAP boost payment.

In addition to the $600 WA Household Electricity Credit Offset, the WA Government’s one-off Energy Assistance Payment Boost of $305.25 and the $2,500 Small Business and Charity Tariff Offset, the WA Government and Synergy froze any planned increases to regulated electricity prices for household electricity until at least July 2021.

We’re making sure that no WA households who are experiencing financial hardship as a result of COVID-19 will have their power disconnected until at least 30 June 2021. 

Take control of your household energy bill

If your situation has changed due to loss of income, changes to your business or sudden illness, we can help you find the best way to manage your energy account.

Extensions and payment plans

We can help you plan your energy budget by applying for a payment extension or a payment arrangement so you can focus on making small, regular payments.

Learn more

Rebates and concessions

If you have an eligible concession card, you may be eligible for the Western Australian Government’s Hardship Utility Grant Scheme, WA Government Energy Assistance Payment or Dependent Child Rebate.

Learn more

Reduce your energy consumption

With many people suddenly working from home, your energy use could change in unexpected ways. We can offer you advice, tools and tips to reduce your energy consumption during the day with the Synergy Energy Tool. 

Learn more

Financial help and advice

If you’ve had a more serious or long-term loss of income, we can put you in touch with one-on-one financial counsellors and support workers to help talk you through the steps needed to keep on top of your bill.

Learn more