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Helping you at home

$600 WA Household Electricity Credit Offset

The State Government announced on 4 October, as part of the 2020-21 State Budget, a one-off electricity account credit to reduce electricity bills for all residential customers.

The $600 one-off WA Household Electricity Credit was applied to eligible customers’ accounts from 1 November 2020. Log in to My Account to see your account balance. If you don't have My Account, you can register in just a few simple steps.

Frequently asked questions

What is the $600 WA Household Electricity Credit Offset?

The State Government announced on 4 October, as part of the 2020-21 State Budget, that a one-off electricity account credit will be applied as an offset to reduce electricity bills for eligible residential customer accounts.

The $600 one-off WA Household Electricity Credit was applied to eligible customers’ accounts from 1 November 2020.

For more information please refer to the Terms & Conditions.

Who is eligible for the WA Household Electricity Credit?

The WA Household Electricity Credit was applied as an offset to current residential customer accounts that were supplied electricity by Synergy under an eligible residential product as at 4 October 2020.

There is no application or opt-in action needed for customers who have an eligible customer account. Eligible customers will automatically receive their credit.

Eligible residential products include:

  • The Home Plan (A1) Tariff.
  • All non-standard residential electricity supply products including the Smart Home Plan, EV Home Plan, and grandfathered products including SmartPower and PowerShift.
  • Pilot products offered by Synergy targeting residential customers including Alkimos Beach and PowerBank.

Eligible customer accounts are only entitled to one WA Household Electricity Credit per account.

K1 and business customers are not eligible for the credit. Eligible K1 customers received the Small Business and Charity Offset in May 2020.

B1 customers are not eligible as they will receive the credit under their A1 account (noting B1 customers will also have an accompanying eligible residential product that will receive the credit).

The State Government has advised that households which are billed for their electricity use not by Synergy or Horizon, such as residents of caravan parks, retirement villages, apartment buildings or communities supplied by local mining companies, will be eligible for an equivalent credit, except in exceptional circumstances.

Households that are billed by these providers and that were registered for the Energy Concession Extension Scheme (ECES) on 4 October 2020, will receive an equivalent credit automatically through the ECES.

Work is currently underway on an application process for households not billed directly by Synergy or Horizon Power and for those who are not eligible for ECES. This work is being completed by the State Government.

Further information on the process for households not billed by Synergy or Horizon to obtain an equivalent credit is available at https://www.wa.gov.au/service/community-services/grants-and-subsidies/apply-household-electricity-credit.

What is the eligibility date for this?

To be eligible for the $600 credit, customers must be an existing residential customer of Synergy as at 4 October 2020, and supplied electricity under an eligible residential product. Any new customers that apply for a residential account after this date will not be eligible for the WA Household Electricity Credit.

The WA Household Electricity Credit was applied as an offset to eligible customer accounts from 1 November 2020.

Can I get any credit in my account refunded to my bank account?

No. If you’re transferring your customer account to a different address, then your credit may be carried forward and applied to future bills at the new address. This is subject to the terms and conditions applying to the WA Household Electricity Credit.

The WA Household Electricity Credit is non-refundable. Customers will not be able to seek a refund or cash-out any surplus amount, it can only be used as an offset against costs associated with the supply of electricity at the residential premises.

I am not billed by Synergy. Will I receive the Household Electricity Credit?

The State Government has advised that households who are not billed for their electricity by Synergy or Horizon, such as residents of caravan parks, retirement villages, apartment buildings or communities supplied by local mining companies, will be eligible for an equivalent credit, except in exceptional circumstances.

Households that are billed by these other providers and were registered for the Energy Concession Extension Scheme (ECES) on 4 October 2020, will receive the credit automatically.

Work is currently underway on an application process for households not billed directly by Synergy or Horizon Power and for those who are not eligible for ECES. This work is being completed by the State Government.

Further information on the process for households not billed by Synergy or Horizon to obtain an equivalent  credit is available at https://www.wa.gov.au/service/community-services/grants-and-subsidies/apply-household-electricity-credit.

In addition to the $600 WA Household Electricity Credit Offset, the WA Government’s one-off Energy Assistance Payment Boost of $305.25 and the $2,500 Small Business and Charity Tariff Offset, the WA Government and Synergy froze any planned increases to regulated electricity prices for household electricity until at least July 2021.

We’re making sure that no WA households who are experiencing financial hardship as a result of COVID-19 will have their power disconnected until at least 30 June 2021. 

Take control of your household energy bill

If your situation has changed due to loss of income, changes to your business or sudden illness, we can help you find the best way to manage your energy account.

Extensions and payment plans

We can help you plan your energy budget by applying for a payment extension or a payment arrangement so you can focus on making small, regular payments.

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Rebates and concessions

If you have an eligible concession card, you may be eligible for the Western Australian Government’s Hardship Utility Grant Scheme, WA Government Energy Assistance Payment or Dependent Child Rebate.

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Reduce your energy consumption

With many people suddenly working from home, your energy use could change in unexpected ways. We can offer you advice, tools and tips to reduce your energy consumption during the day with the Synergy Energy Tool. 

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Financial help and advice

If you’ve had a more serious or long-term loss of income, we can put you in touch with one-on-one financial counsellors and support workers to help talk you through the steps needed to keep on top of your bill.

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