Search
We have found 1654 results for your search
Do I need approval from my local council to install a distributed energy system?
This varies depending on your individual circumstances. It’s best to double check with your installer, the Network Operator and local council before proceeding with a system. This varies depending on your individual circumstances. It’s best to double check with your installer, the Network Operator and local council before proceeding with a system.
Do I need a new meter to participate in DEBS and how do I arrange this?
To participate in DEBS you’ll need to have a bi-directional energy meter that is capable of separately measuring and recording electricity flows in each direction - how much energy you consume from the grid vs. how much excess energy you export back to the grid from your distributed energy system. To participate in DEBS you’ll need to have a bi-directional energy meter that is capable of separately measuring and recording electricity flows in each direction - how much energy you consume from the grid vs. how much excess energy you export back to the grid from your distributed energy system.
Can I connect energy to my new premises while my old premises is still connected?
Definitely. You can switch on your new business premises connection while you're still packing up the old premises (as long as the new space is vacant at the time, with no active energy account). Transfer your connection Definitely. You can switch on your new business premises connection while you're still packing up the old premises (as long as the new space is vacant at the time, with no active energy account). Transfer your connection
Where can I find my account number?
It's the 8-12 digit number, located top right of your bill (on the front page). It's the 8-12 digit number, located top right of your bill (on the front page).
What is a MIRN number?
MIRN stands for Meter Installation Reference Number - this is the unique number used by our gas supplier (ATCO) to identify the gas meter at your premises. Your MIRN can be found on your bill. MIRN stands for Meter Installation Reference Number - this is the unique number used by our gas supplier (ATCO) to identify the gas meter at your premises. Your MIRN can be found on your bill.
How do I remove a Synergy account from Synergy My Account?
To understand how to remove a Synergy account from your Synergy My Account with step by step instructions, please click read more To understand how to remove a Synergy account from your Synergy My Account with step by step instructions, please click read more
What are Synergy Engage operational hours?
Synergy Engage operational hours are 8am – 5pm weekdays. This program is available by invitation only. Synergy Engage operational hours are 8am – 5pm weekdays. This program is available by invitation only.
What is a one-off bank transfer payment?
We've recently introduced a new payment method using your bank account so you can avoid the fees normally associated with paying with a credit or debit card. Unlike direct debit, these are single, 'one-off' payments which gives you more flexibility and options to pay each bill your way. Simply log in to My Account and provide your bank account details and we will take a one-off payment. The one-off bank payment is only available through My Account. We've recently introduced a new payment method using your bank account so you can avoid the fees normally associated with paying with a credit or debit card. Unlike direct debit, these are single, 'one-off' payments which gives you more flexibility and options to pay each bill your way. Simply log in to My Account and provide your bank account details and we will take a one-off payment. The one-off bank payment is only available through My Account.
How do I know my money has paid for renewable energy sources?
Synergy will only use your contribution to purchase renewable energy certificates (RECs) from Australia's nationally accredited source Greenpower. Renewable energy purchased by Synergy is fed in to the electricity grid where it mixes with energy produced from non-renewable sources; before being supplied to your home. Synergy will only use your contribution to purchase renewable energy certificates (RECs) from Australia's nationally accredited source Greenpower. Renewable energy purchased by Synergy is fed in to the electricity grid where it mixes with energy produced from non-renewable sources; before being supplied to your home.
My business receives a collective invoice - can I still register for My Account?
Yes, of course. The parent account and your individual child accounts can all be paid and managed through My Account. You'll need your parent account number and business details to register for My Account. Any online payments made will be credited to the parent account. Register for My Account Yes, of course. The parent account and your individual child accounts can all be paid and managed through My Account. You'll need your parent account number and business details to register for My Account. Any online payments made will be credited to the parent account. Register for My Account