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Can I change organisation name in My Account?
To change your organisation name, you will need to contact us on 13 13 54 to verify your business details before we can proceed the change. The terms of your existing contract/s will remain the same with the change of details and the previous bills shall remain in the same name prior to the change. To change your organisation name, you will need to contact us on 13 13 54 to verify your business details before we can proceed the change. The terms of your existing contract/s will remain the same with the change of details and the previous bills shall remain in the same name prior to the change.
Is a gas tariff right for your business?
If your business spends more than $6,400** per year on gas, there’s a government regulated tariff available. A regulated electricity or gas tariff is defined as a standard contract. The terms of a standard contract are governed by regulations and must be approved by the Economic Regulation Authority. Find out more information on the government regulated gas tariff. **Approximately 180GJ gas per year. If your business spends more than $6,400** per year on gas, there’s a government regulated tariff available. A regulated electricity or gas tariff is defined as a standard contract. The terms of a standard contract are governed by regulations and must be approved by the Economic Regulation Authority. Find out more information on the government regulated gas tariff. **Approximately 180GJ gas per year.
How does Renewable Energy Buyback Scheme (REBS) affect my bill?
In a really good way! When the sun is shining bright, you'll harness the energy from the sun to power your home so you don't have to pay for any electricity during this time. Whenever your panels aren't producing enough energy to power your home, we'll supply the electricity to your home instead. So you'll only pay for the electricity we supply you. Plus, you'll also be doing your bit for the environment by reducing your carbon footprint. Any money earned for exporting energy back to the grid, will be displayed as a credit on your next bill. Once your credit reaches $75 or more... we'll deliver the money you've earned straight to your nominated bank account if you've registered for Automated REBS Payments. In a really good way! When the sun is shining bright, you'll harness the energy from the sun to power your home so you don't have to pay for any electricity during this time. Whenever your panels aren't producing enough energy to power your home, we'll supply the electricity to your home instead. So you'll only pay for the electricity we supply you. Plus, you'll also be doing your bit for the environment by reducing your carbon footprint. Any money earned for exporting energy back to the grid, will be displayed as a credit on your next bill. Once your credit reaches $75 or more... we'll deliver the money you've earned straight to your nominated bank account if you've registered for Automated REBS Payments.
How secure is My Account?
We take great care to handle your personal details using up-to-date security technology. Data is transmitted using secure encryption. The security details can be verified by clicking on the padlock icon in the web browser. Payments conform to the Payment Card Industry (PCI) Data Security Standard. When conducting web payments, the credit card details are only transmitted between the browser and the payment merchant (Commonwealth BPoint). We take great care to handle your personal details using up-to-date security technology. Data is transmitted using secure encryption. The security details can be verified by clicking on the padlock icon in the web browser. Payments conform to the Payment Card Industry (PCI) Data Security Standard. When conducting web payments, the credit card details are only transmitted between the browser and the payment merchant (Commonwealth BPoint).
What happens if my energy supply is interrupted?
If your power outage is causing an emergency, call Western Power on 13 13 51 right away. It's best to use a landline phone if you’re calling about power problems, because they don’t need power to operate. We can also recognise your location and pass on the right information to you. If your power outage is causing an emergency, call Western Power on 13 13 51 right away. It's best to use a landline phone if you’re calling about power problems, because they don’t need power to operate. We can also recognise your location and pass on the right information to you.
Do I need local council approval to install solar?
This varies depending on your individual circumstances. It’s best to double check with your solar installer and local council before proceeding with a solar power system. This varies depending on your individual circumstances. It’s best to double check with your solar installer and local council before proceeding with a solar power system.
Can I cancel my green energy contribution?
Yes, you can cancel your green energy at any time by updating your preferences in My Account. We'll backdate your cancellation or changes to the first day of the current billing period. No cancellation or change fees apply. Yes, you can cancel your green energy at any time by updating your preferences in My Account. We'll backdate your cancellation or changes to the first day of the current billing period. No cancellation or change fees apply.
Who do I call if I have a gas emergency or fault?
For gas emergency or supply faults, if you can smell gas, or if your gas supply has been interrupted, call ATCO's Gas Emergency Line on 13 13 52. For gas emergency or supply faults, if you can smell gas, or if your gas supply has been interrupted, call ATCO's Gas Emergency Line on 13 13 52.
How long will it take for Synergy to address my complaint?
We will work towards addressing your complaint within 20 business days. We will contact you by phone or in writing (if requested) if we need you to supply more information.If your complaint refers to issues that affect the payment of a bill by the due date, we will extend the payment deadline while your complaint is being investigated.We also undertake not to disconnect your electricity supply for non-payment of a bill where your complaint relates directly to your bill, while your complaint is being reviewed.You have a right to have a complaint considered by a senior employee within Synergy if you are not satisfied with the manner in which the complaint is being handled. We will work towards addressing your complaint within 20 business days. We will contact you by phone or in writing (if requested) if we need you to supply more information.If your complaint refers to issues that affect the payment of a bill by the due date, we will extend the payment deadline while your complaint is being investigated.We also undertake not to disconnect your electricity supply for non-payment of a bill where your complaint relates directly to your bill, while your complaint is being reviewed.You have a right to have a complaint considered by a senior employee within Synergy if you are not satisfied with the manner in which the complaint is being handled.
Are there any tariff based options available?
We offer a range of tariffs based on standard contracts, suitable for a range of businesses from small to midsized to large industries. Learn more about the tariff options available: Regulated tariffs for businesses spending less than $16,000 p.a. on electricity Regulated tariffs for businesses spending more than $16,000 p.a. on electricity We offer a range of tariffs based on standard contracts, suitable for a range of businesses from small to midsized to large industries. Learn more about the tariff options available: Regulated tariffs for businesses spending less than $16,000 p.a. on electricity Regulated tariffs for businesses spending more than $16,000 p.a. on electricity