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How do I apply for new unmetered electricity supplies?
You will need to apply for new unmetered electricity supplies using the Unmetered Electricity Supplies application form. You will need to apply for new unmetered electricity supplies using the Unmetered Electricity Supplies application form.
Am I eligible for concessions?
Good news. If you have one of the following concession cards, then you may be eligible for a number of rebates that could assist you with paying your energy bills: Commonwealth Seniors Health Card Health Care Card Pensioner Concession Card Veterans' Affairs Gold Card Veterans' Affairs Pensioner Concession Card Learn more about the different rebates and concessions you may be eligible for Good news. If you have one of the following concession cards, then you may be eligible for a number of rebates that could assist you with paying your energy bills: Commonwealth Seniors Health Card Health Care Card Pensioner Concession Card Veterans' Affairs Gold Card Veterans' Affairs Pensioner Concession Card Learn more about the different rebates and concessions you may be eligible for
Am I notified of successful Direct Debit transactions?
No. This is because Direct Debit is a regular deduction so you won’t get notified or sent a receipt for these payments. It’s best to check your bank statement or you can log in to My Account and check the payment record under the tab 'Bills and Payments'. Payments we successfully receive may not be recorded in My Account until 24 hours after the payment is made. No. This is because Direct Debit is a regular deduction so you won’t get notified or sent a receipt for these payments. It’s best to check your bank statement or you can log in to My Account and check the payment record under the tab 'Bills and Payments'. Payments we successfully receive may not be recorded in My Account until 24 hours after the payment is made.
Can Synergy supply gas to my home as well?
Although the retail gas market is fully deregulated, the Government prevents Synergy from supplying gas to users who consume less than 180 gigajoules per annum. Although the retail gas market is fully deregulated, the Government prevents Synergy from supplying gas to users who consume less than 180 gigajoules per annum.
How are concessions paid?
Concessions will be applied as a credit to your Synergy bill to reduce the total amount you have to pay. Eligible concessions will be applied from the date the application was received and when Synergy has confirmed and approved your eligibility. Check if you're eligible to apply Concessions will be applied as a credit to your Synergy bill to reduce the total amount you have to pay. Eligible concessions will be applied from the date the application was received and when Synergy has confirmed and approved your eligibility. Check if you're eligible to apply
When is the money debited from my account, if paying by Direct Debit?
The amount due will be debited from your bank account on; or shortly after the due date shown on your bill. It takes up to 2 days for this payment to reach your Synergy account. The amount due will be debited from your bank account on; or shortly after the due date shown on your bill. It takes up to 2 days for this payment to reach your Synergy account.
How much does it cost to submit a Freedom of Information request?
The rate of fees and charges are set under the FOI Act Regulations. Apart from the application fee for non-personal information, all charges are discretionary. The rate of fees and charges are set under the FOI Act Regulations. Apart from the application fee for non-personal information, all charges are discretionary.
Battery
This is an electrochemical device used to store energy for a range of uses – from noisy toys to energy to use in your home. The main purpose of a battery for your home is to store excess solar PV that’s generated by your solar system, so you can use that energy when there’s no sun to power your PV system. This is an electrochemical device used to store energy for a range of uses – from noisy toys to energy to use in your home. The main purpose of a battery for your home is to store excess solar PV that’s generated by your solar system, so you can use that energy when there’s no sun to power your PV system.
Total Energy Throughout
This is the amount of energy a battery is able to provide over its entire design life. It is calculated by multiplying the usable energy a battery system has by that batteries cycle life. This is an important factor to consider when comparing the upfront cost of different products as it will give a better indication of value for money. It is usually expressed in megawatt hours(MWh). One MWh is equal to 1000 KWh. Total energy throughput (MWh) = usable energy (kWh) x battery cycle life / 1000 This is the amount of energy a battery is able to provide over its entire design life. It is calculated by multiplying the usable energy a battery system has by that batteries cycle life. This is an important factor to consider when comparing the upfront cost of different products as it will give a better indication of value for money. It is usually expressed in megawatt hours(MWh). One MWh is equal to 1000 KWh. Total energy throughput (MWh) = usable energy (kWh) x battery cycle life / 1000
How do I switch from a tariff to a plan?
It’s simple! Call us on 1800 730 265 or request a call back and we'll call you back at a time that suits. We'll discuss your options and connect you to the right solution for your business. It’s simple! Call us on 1800 730 265 or request a call back and we'll call you back at a time that suits. We'll discuss your options and connect you to the right solution for your business.
Is Synergy an accredited GreenPower supplier?
Yes. Synergy's Albany wind farm, a Bright Energy Investments joint venture and part of the Albany Grasmere Wind Farm, is an accredited energy supplier for the GreenPower program and is cutting Australia’s greenhouse gas emissions by 65,000 tonnes per annum. That's equal to taking nearly 15,000 cars from our roads for one year. Yes. Synergy's Albany wind farm, a Bright Energy Investments joint venture and part of the Albany Grasmere Wind Farm, is an accredited energy supplier for the GreenPower program and is cutting Australia’s greenhouse gas emissions by 65,000 tonnes per annum. That's equal to taking nearly 15,000 cars from our roads for one year.
What info will I need to sign up for Direct Debit?
Firstly, you’ll need your account number (you'll find this top left, on the front page of your bill). You’ll also need your bank account details, including the account holder's name, your BSB number and account number. If you’d rather pay by credit card, we just need to know the name of the cardholder, the card number and expiry date. Set and forget with Direct Debit Firstly, you’ll need your account number (you'll find this top left, on the front page of your bill). You’ll also need your bank account details, including the account holder's name, your BSB number and account number. If you’d rather pay by credit card, we just need to know the name of the cardholder, the card number and expiry date. Set and forget with Direct Debit
How long does it take to connect my premises?
If you're moving in to an existing premises in the metro area, it only takes around 3-5 business days (excluding weekends) to get you connected. Please allow between 6-10 days for rural connections. If you're moving in to an existing premises in the metro area, it only takes around 3-5 business days (excluding weekends) to get you connected. Please allow between 6-10 days for rural connections.
Is there a fee for using a credit or debit card?
A small transfer fee will apply if you prefer to pay your bills or opt in to Direct Debit with a credit or debit card: Mastercard Debit cards will incur a fee of 0.43 % (incl. GST) Mastercard Credit cards will incur a fee of 0.77% (incl. GST) Visa Debit cards will incur a fee of 0.39% (incl. GST) Visa Credit cards will incur a fee of 0.90% (incl. GST) American Express credit cards will incur a fee of 0.84% (incl. GST) If you are setup for Direct Debit and pay via debit or credit card you will continue to see the transaction fee on your next Synergy bill. We offer other payment methods which do not occur transaction fees, these include: Payment through My Account using your bank account Direct Debit using your bank account BPAY A small transfer fee will apply if you prefer to pay your bills or opt in to Direct Debit with a credit or debit card: Mastercard Debit cards will incur a fee of 0.43 % (incl. GST) Mastercard Credit cards will incur a fee of 0.77% (incl. GST) Visa Debit cards will incur a fee of 0.39% (incl. GST) Visa Credit cards will incur a fee of 0.90% (incl. GST) American Express credit cards will incur a fee of 0.84% (incl. GST) If you are setup for Direct Debit and pay via debit or credit card you will continue to see the transaction fee on your next Synergy bill. We offer other payment methods which do not occur transaction fees, these include: Payment through My Account using your bank account Direct Debit using your bank account BPAY
Why is choosing EasyGreen good for the environment?
Your EasyGreen® contribution is used to purchase renewable energy certificates (RECs). Each REC is a megawatt hour of electricity produced from nationally accredited renewable energy sources. Unlike the traditional ways of generating power, accredited renewable energy sources emit little or no greenhouse gases into our atmosphere. Choosing EasyGreen supports continued investment in the production of renewable energy, which is good for the environment. Your EasyGreen® contribution is used to purchase renewable energy certificates (RECs). Each REC is a megawatt hour of electricity produced from nationally accredited renewable energy sources. Unlike the traditional ways of generating power, accredited renewable energy sources emit little or no greenhouse gases into our atmosphere. Choosing EasyGreen supports continued investment in the production of renewable energy, which is good for the environment.
How will I know my missing payments query has been resolved?
Once the Missing Payments query has been resolved you will receive an email response from Synergy confirming that the missing payment has been located & allocated to your requested Synergy account. Once the Missing Payments query has been resolved you will receive an email response from Synergy confirming that the missing payment has been located & allocated to your requested Synergy account.
When do I receive my Paperless bill notification?
With Paperless, you’ll conveniently receive your energy bill as soon as it’s ready to view. You'll receive your bill, attached to the email notification, as well as a direct link to view your bill online. You can keep track of your payment due date in My Account, however, you won’t receive email reminders when your electricity bill is due. The timing of your billing cycle doesn't change when you sign up to Paperless. Switch to Paperless now. Just have a copy of your bill handy With Paperless, you’ll conveniently receive your energy bill as soon as it’s ready to view. You'll receive your bill, attached to the email notification, as well as a direct link to view your bill online. You can keep track of your payment due date in My Account, however, you won’t receive email reminders when your electricity bill is due. The timing of your billing cycle doesn't change when you sign up to Paperless. Switch to Paperless now. Just have a copy of your bill handy
Where can I find my payment number?
You'll find this at the bottom right of your bill (that's the 10 digit number on the first page just below the dotted line). You'll find this at the bottom right of your bill (that's the 10 digit number on the first page just below the dotted line).
Who can register for My Account?
As long as you have your Synergy account number then you can take advantage of My Account - the easiest way to manage your usage. Register for My Account As long as you have your Synergy account number then you can take advantage of My Account - the easiest way to manage your usage. Register for My Account
I no longer want to receive Automated REBS Payments
No worries, we can help arrange this for you. The quickest and simplest way is to opt out via My Account, or you can call our customer service centre on 13 13 53. No worries, we can help arrange this for you. The quickest and simplest way is to opt out via My Account, or you can call our customer service centre on 13 13 53.