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Our people

Our people

Synergy’s executive leaders across eight key business units driving strategic initiatives, and a temporary transformation office, to drive efficiencies, strategic initiatives and change to meet our new corporate vision and organisational values.

Bills

Bills

Help and advice about bills.

Concessions

Concessions

Help and advice about concessions.

Community

Community

At Synergy, being Greater, connected means more than generating and supplying electricity to our customers.

Register for life support

Register for life support

Some of the most important innovations energy has given us are medical machines that support life. We know that for some of our customers, keeping you connected is vital.

Why can’t I use my username and password to log in to My Account?

FAQWhy can’t I use my username and password to log in to My Account?

The security and privacy of our customers’ information is our highest priority and Synergy undertakes regular assessment and continuous improvement of our security measures, against best-practice industry standards.  We have introduced SMS and email authentication to enhance customer security and this is now a mandatory step each time you log into My Account.  You will no longer be able to log in with your username and password, instead you will need to provide your supply address (normally your home address) exactly as it appears on your Synergy bill and provide your phone number and/or email address to receive a one-time use code to log in to My Account.  The security and privacy of our customers’ information is our highest priority and Synergy undertakes regular assessment and continuous improvement of our security measures, against best-practice industry standards.  We have introduced SMS and email authentication to enhance customer security and this is now a mandatory step each time you log into My Account.  You will no longer be able to log in with your username and password, instead you will need to provide your supply address (normally your home address) exactly as it appears on your Synergy bill and provide your phone number and/or email address to receive a one-time use code to log in to My Account. 

Can I change the Synergy account holder’s name?

FAQCan I change the Synergy account holder’s name?

The Synergy account holder’s name may be changed to reflect a registered name change. If you are the account holder and you wish to update the account to reflect the change to your name, you will need to contact us on 13 13 53 to verify your identity and provide evidence of name change. The name change on the account will be effective from the date we process your request and previous bills will not be updated to reflect the change. The Synergy account holder’s name may be changed to reflect a registered name change. If you are the account holder and you wish to update the account to reflect the change to your name, you will need to contact us on 13 13 53 to verify your identity and provide evidence of name change. The name change on the account will be effective from the date we process your request and previous bills will not be updated to reflect the change.

I am a SmartPower customer, will my arrangement be affected if I want to sign up to green energy too?

FAQI am a SmartPower customer, will my arrangement be affected if I want to sign up to green energy too?

You can sign-up to any of Synergy’s green energy options, whether it is NaturalPower® or EasyGreen®. But it means that the green energy premium will be added to all of the applicable SmartPower variable rates. You can sign-up to any of Synergy’s green energy options, whether it is NaturalPower® or EasyGreen®. But it means that the green energy premium will be added to all of the applicable SmartPower variable rates.

Can I cancel My Account?

FAQCan I cancel My Account?

Yes, just call us 13 13 53 or submit an enquiry with your cancellation request. If you’re moving home and plan to keep using My Account at your new address, you don’t have to cancel your My Account registration. All you need to do is add your new home to your My Account portal - just have a copy of the account number. If you want to remove an old account, log in to My Account and select 'Accounts' then ‘Remove Account’ and follow the prompts. How do I add a new Synergy account to Synergy My Account How do I remove a Synergy account from Synergy My Account Yes, just call us 13 13 53 or submit an enquiry with your cancellation request. If you’re moving home and plan to keep using My Account at your new address, you don’t have to cancel your My Account registration. All you need to do is add your new home to your My Account portal - just have a copy of the account number. If you want to remove an old account, log in to My Account and select 'Accounts' then ‘Remove Account’ and follow the prompts. How do I add a new Synergy account to Synergy My Account How do I remove a Synergy account from Synergy My Account

How much energy will my solar panels generate?

FAQHow much energy will my solar panels generate?

The more sun the better! Apart from the number of panels and invertor capacity of your system, there's a couple of other factors that can impact how much energy you produce. It all depends on how much sun the system can generate, as this will be more beneficial for your business than exporting excess energy to the grid. The more sun the better! Apart from the number of panels and invertor capacity of your system, there's a couple of other factors that can impact how much energy you produce. It all depends on how much sun the system can generate, as this will be more beneficial for your business than exporting excess energy to the grid.

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Synergy acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, water and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.