Search
We have found 1693 results for your search
Can the Direct Debit bank account be in a different name than my Synergy account?
If you choose to make bill payments using Direct Debit and are an authorised contact (i.e. not the Synergy account holder), you will need to provide Synergy with consent to establish the Direct Debit in the name of the bank account holder and on behalf of the Synergy account holder. The nominated bank account holder will need to ensure there are enough funds in the account to cover the payments and will also need to read the Direct Debit Service Agreement, these can be found here If you choose to make bill payments using Direct Debit and are an authorised contact (i.e. not the Synergy account holder), you will need to provide Synergy with consent to establish the Direct Debit in the name of the bank account holder and on behalf of the Synergy account holder. The nominated bank account holder will need to ensure there are enough funds in the account to cover the payments and will also need to read the Direct Debit Service Agreement, these can be found here
How do I register for My Account?
It only takes a few minutes, just grab a copy of your Synergy bill. All you need is your account number and name as printed on your bill and you can start using My Account straight away. When you register, you’ll be asked to make up your own username, password and a password hint. Register for My Account It only takes a few minutes, just grab a copy of your Synergy bill. All you need is your account number and name as printed on your bill and you can start using My Account straight away. When you register, you’ll be asked to make up your own username, password and a password hint. Register for My Account
Can I get a discount?
If you’ve got a concession card, you could qualify for rebates that could make paying your bills easier. Find out if you're eligible If you’ve got a concession card, you could qualify for rebates that could make paying your bills easier. Find out if you're eligible
What are my payment options?
As the rest of the world moves online, so too do your options for paying your bills with Synergy. However, while this is a convenience we offer our customers, it's not mandatory, and there are plenty of options that let you make payments in a manner that's convenient to you. As the rest of the world moves online, so too do your options for paying your bills with Synergy. However, while this is a convenience we offer our customers, it's not mandatory, and there are plenty of options that let you make payments in a manner that's convenient to you.
How many people can access My Account for business?
You can now have multiple people within your business access your business’s My Account, provided they have their details on file with us. For example, rather than all staff needing to access the My Account with a single login or password, they can now access the My Account using their own emails or mobiles if their details are registered. To enable additional staff members access to a business's My Account, your staff members will need to contact our business contact centre so our team can identify them as an employee and list them on the account as an authorised contact, along with their mobile number and email. To make the identification process easier, they should have a copy of a recent Synergy bill handy. Once an employee and their contact details are listed on the account, they will be able to log in via Multi-Factor Authentication (MFA) with their email address and/or mobile phone. You can now have multiple people within your business access your business’s My Account, provided they have their details on file with us. For example, rather than all staff needing to access the My Account with a single login or password, they can now access the My Account using their own emails or mobiles if their details are registered. To enable additional staff members access to a business's My Account, your staff members will need to contact our business contact centre so our team can identify them as an employee and list them on the account as an authorised contact, along with their mobile number and email. To make the identification process easier, they should have a copy of a recent Synergy bill handy. Once an employee and their contact details are listed on the account, they will be able to log in via Multi-Factor Authentication (MFA) with their email address and/or mobile phone.
Are there any additional costs for My Account?
No, My Account is a free service for all our customers to make managing your energy use easier. If you pay your bill using a debit or credit card, a small transaction fee will be applied at the time of payment. There is no surcharge or transaction fee if you choose to pay using your bank details. Register for My Account No, My Account is a free service for all our customers to make managing your energy use easier. If you pay your bill using a debit or credit card, a small transaction fee will be applied at the time of payment. There is no surcharge or transaction fee if you choose to pay using your bank details. Register for My Account
I have Direct Debit. What happens when my credit card expires or when I receive a new credit or debit card?
We keep track of your card's expiry date, to help make sure your Direct Debit won't be disrupted. We'll notify you in writing or via email (if you're registered for Paperless) in advance to remind you to update your credit/debit card details. We keep track of your card's expiry date, to help make sure your Direct Debit won't be disrupted. We'll notify you in writing or via email (if you're registered for Paperless) in advance to remind you to update your credit/debit card details.
I no longer want to receive promotional messages from Synergy
Aww snap! Are we coming on a little too strong? No worries – we’ll make sure we unsubscribe you from receiving Synergy promotional messages via email, phone or print. We'll still continue to notify you about updates to your electricity or gas supply including billing and changes to your account or energy contract. There are a couple of ways to opt out of receiving future, promotional messages from us... Call us on 13 13 53 - Monday to Friday, anytime between 7am - 7pm Or submit your request online: Select 'Unsubscribe me from receiving promotional messages' from the topic list. You'll just need to provide your account number and date of birth just to confirm your identity and check we have the right details. Aww snap! Are we coming on a little too strong? No worries – we’ll make sure we unsubscribe you from receiving Synergy promotional messages via email, phone or print. We'll still continue to notify you about updates to your electricity or gas supply including billing and changes to your account or energy contract. There are a couple of ways to opt out of receiving future, promotional messages from us... Call us on 13 13 53 - Monday to Friday, anytime between 7am - 7pm Or submit your request online: Select 'Unsubscribe me from receiving promotional messages' from the topic list. You'll just need to provide your account number and date of birth just to confirm your identity and check we have the right details.
Tips on choosing an energy provider
Synergy is WA’s largest electricity provider, supplying most of the electricity to residential and commercial customers in the south west of WA. If you’re exploring different power supply options for your business, here are 10 questions to ask: “What is your cents per kilowatt hour (c/KWh) rate?” This is the best way to ensure you’re comparing the same elements when considering energy costs for your business. “How does our business location impact the price of electricity?” Check the provider understands where your premises are located, as this could affect the price they are offering. “What kind of service fees do you charge?” At Synergy, we charge service fees pro rata on a daily basis. If you’re evaluating a market offer from another provider, you need to compare their charges with the same number of days listed on your electricity bill. “Am I liable to be charged any extra fees?” Avoid any surprises later and make sure you understand any other fees that may apply, such as late payment fees. “Do you need a security deposit from our business?” If so, find out how much the deposit will be, as you’ll need to factor this into your business cash-flow planning. “Does your market offer include any extras such as bonuses or savings?” Over a period of time, any extras could make a real difference to your business. “How and when will we be billed?” Knowing your bill frequency and how you will be billed can help you to plan ahead. "How and when do we need to pay our bill?” Flexible options such as online payments, credit card facilities and direct debit can help to streamline your internal bill payment processes. “Are there any penalties for early contract termination?” If there is a contract term, find out how flexible it is before you commit. “What happens at the end of the contract period?” It’s important to know how the end of your contract will be handled so you can plan ahead to ensure your needs continue to be met. Different providers may offer you different price structures, services or other benefits to encourage you to choose their service – so it’s important to consider your options carefully before making a decision. Synergy tailor an energy solution for your business and provide you with the tools, services and advice to help you manage your energy - so you can focus on keeping your business in great shape. To get started... explore our range of energy products or request a call back and we'll be in touch in one business day to discuss your options. Synergy is WA’s largest electricity provider, supplying most of the electricity to residential and commercial customers in the south west of WA. If you’re exploring different power supply options for your business, here are 10 questions to ask: “What is your cents per kilowatt hour (c/KWh) rate?” This is the best way to ensure you’re comparing the same elements when considering energy costs for your business. “How does our business location impact the price of electricity?” Check the provider understands where your premises are located, as this could affect the price they are offering. “What kind of service fees do you charge?” At Synergy, we charge service fees pro rata on a daily basis. If you’re evaluating a market offer from another provider, you need to compare their charges with the same number of days listed on your electricity bill. “Am I liable to be charged any extra fees?” Avoid any surprises later and make sure you understand any other fees that may apply, such as late payment fees. “Do you need a security deposit from our business?” If so, find out how much the deposit will be, as you’ll need to factor this into your business cash-flow planning. “Does your market offer include any extras such as bonuses or savings?” Over a period of time, any extras could make a real difference to your business. “How and when will we be billed?” Knowing your bill frequency and how you will be billed can help you to plan ahead. "How and when do we need to pay our bill?” Flexible options such as online payments, credit card facilities and direct debit can help to streamline your internal bill payment processes. “Are there any penalties for early contract termination?” If there is a contract term, find out how flexible it is before you commit. “What happens at the end of the contract period?” It’s important to know how the end of your contract will be handled so you can plan ahead to ensure your needs continue to be met. Different providers may offer you different price structures, services or other benefits to encourage you to choose their service – so it’s important to consider your options carefully before making a decision. Synergy tailor an energy solution for your business and provide you with the tools, services and advice to help you manage your energy - so you can focus on keeping your business in great shape. To get started... explore our range of energy products or request a call back and we'll be in touch in one business day to discuss your options.
Is my payment number the same as my account number?
It's the 8-12 digit number, located top right of your bill (on the front page). Your payment number is the 10 digit number located on the bottom right, below the dotted line, on the front of your bill. This number is generated each time you make a payment and is needed when conveniently paying your bill online using a credit or debit card. It's the 8-12 digit number, located top right of your bill (on the front page). Your payment number is the 10 digit number located on the bottom right, below the dotted line, on the front of your bill. This number is generated each time you make a payment and is needed when conveniently paying your bill online using a credit or debit card.