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At Synergy we always endeavour to select suppliers who share our values, our commitment to uncompromising quality, and our passion for customer satisfaction.

How do I maximise value from my DER system?

FAQHow do I maximise value from my DER system?

All customers with a DER system (solar, battery or EV) will get the most value by self-consuming the energy they generate and/or store. By consuming the energy your panels produce first, you’ll save on the cost of electricity you’d otherwise draw from the grid. To get the best return on your solar investment, customers should switch their appliance usage for things like the dishwasher, dryer, pool pump or washing machine to the middle of the day.  Drawing power from the grid 31.5823 cents* per unit (A1 residential tariff) Selling excess electricity (REBS) 7.1350 cents* per unit  Selling excess electricity (DEBS) between 3pm and 9pm: 10 cents^ per unit before 3pm or after 9pm: 2 cents^ per unit *Effective as at 01 July 2024 For customers looking to install a new solar system, talk to your installer about the potential for installing west facing solar panels. That way your panels can make the most of the afternoon sun and the peak DEBS export period to export excess energy back to the grid when you are not self-consuming power. If you currently have, or are looking to install, a home battery or electric vehicle, contact your installer about how you can maximise the value of your system. All customers with a DER system (solar, battery or EV) will get the most value by self-consuming the energy they generate and/or store. By consuming the energy your panels produce first, you’ll save on the cost of electricity you’d otherwise draw from the grid. To get the best return on your solar investment, customers should switch their appliance usage for things like the dishwasher, dryer, pool pump or washing machine to the middle of the day.  Drawing power from the grid 31.5823 cents* per unit (A1 residential tariff) Selling excess electricity (REBS) 7.1350 cents* per unit  Selling excess electricity (DEBS) between 3pm and 9pm: 10 cents^ per unit before 3pm or after 9pm: 2 cents^ per unit *Effective as at 01 July 2024 For customers looking to install a new solar system, talk to your installer about the potential for installing west facing solar panels. That way your panels can make the most of the afternoon sun and the peak DEBS export period to export excess energy back to the grid when you are not self-consuming power. If you currently have, or are looking to install, a home battery or electric vehicle, contact your installer about how you can maximise the value of your system.

Why is the scheme changing?

FAQWhy is the scheme changing?

Rooftop solar systems, batteries, electric vehicles, microgrids and other technologies are transforming Western Australia’s electricity system.  These small-scale devices, known as Distributed Energy Resources (or DER) present both challenges and opportunities for the way we produce, manage and consume electricity in our State. DEBS has been introduced to give customers the ability to harness value from the DER technology, such as batteries, and sell excess energy back to the grid. With the WA Government’s introduction of DEBS, the price paid for electricity exported by eligible customers will better represent the actual cost of electricity at different times of the day. The new pricing structure will encourage households to make more use of their solar in the middle of the day and encourage installation of west facing panels, producing solar power for longer in the day so households can make the most of the peak rate under the new scheme. Rooftop solar systems, batteries, electric vehicles, microgrids and other technologies are transforming Western Australia’s electricity system.  These small-scale devices, known as Distributed Energy Resources (or DER) present both challenges and opportunities for the way we produce, manage and consume electricity in our State. DEBS has been introduced to give customers the ability to harness value from the DER technology, such as batteries, and sell excess energy back to the grid. With the WA Government’s introduction of DEBS, the price paid for electricity exported by eligible customers will better represent the actual cost of electricity at different times of the day. The new pricing structure will encourage households to make more use of their solar in the middle of the day and encourage installation of west facing panels, producing solar power for longer in the day so households can make the most of the peak rate under the new scheme.

Why is the buyback rate for DEBS less than what you charge me for power?

FAQWhy is the buyback rate for DEBS less than what you charge me for power?

The wholesale electricity (power generation) cost only makes up about 20% of the total cost to supply electricity to residential customers. The remaining 80% of the cost to supply includes network costs (building and maintaining poles and wires), capacity costs (maintaining enough generators to meet peak demand) and other costs such as those associated with renewable schemes and retail.  These costs contribute to the reliability of the grid, so that power is available whenever you need it. When we purchase electricity from our customers we don’t receive any of the other services such as network, capacity and retail services that are needed to supply electricity to another home. Therefore, the DEBS is closer to the wholesale electricity cost rather than the total electricity supply cost. The wholesale electricity (power generation) cost only makes up about 20% of the total cost to supply electricity to residential customers. The remaining 80% of the cost to supply includes network costs (building and maintaining poles and wires), capacity costs (maintaining enough generators to meet peak demand) and other costs such as those associated with renewable schemes and retail.  These costs contribute to the reliability of the grid, so that power is available whenever you need it. When we purchase electricity from our customers we don’t receive any of the other services such as network, capacity and retail services that are needed to supply electricity to another home. Therefore, the DEBS is closer to the wholesale electricity cost rather than the total electricity supply cost.

Can I choose to stay on REBS?

FAQCan I choose to stay on REBS?

If you are an existing REBS customer, you can choose to stay on REBS subject to the REBS terms and conditions. If you make changes to your distributed energy system, you may not be eligible to continue to receive REBS. If you are an existing REBS customer, you can choose to stay on REBS subject to the REBS terms and conditions. If you make changes to your distributed energy system, you may not be eligible to continue to receive REBS.

Connecting electricity to a new building?

FAQConnecting electricity to a new building?

Need to organise energy for your business at a new building (i.e. under construction or just been built)? We're here to help. There are online forms (below) to get you started that can be used by existing customers, or customers who wish to open an account with Synergy. Need to organise energy for your business at a new building (i.e. under construction or just been built)? We're here to help. There are online forms (below) to get you started that can be used by existing customers, or customers who wish to open an account with Synergy.

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Synergy acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, water and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.