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Managing your energy accounts is faster and easier online...

Pay your bill online

It’s the fastest way to pay with your credit or debit card.

Pay now

Moving home?

Just tell us when and we’ll take care of your connection.

Arrange your connection

Get more time to pay

Request extra days to pay your bill when needed.

Request extension

High bills?

Understand why your bill is so high.

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If you prefer to talk someone...

 

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Residential enquiries

7am - 7pm, Monday to Friday (Excludes public holidays)

Call 13 13 53
Manage home energy

Business enquiries

8am - 5pm, Monday to Friday (Excludes public holidays)

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Business plan

Electricity supply faults

Call Western Power - 24 hrs, 7 days a week

Call 13 13 51
Electricity

Gas supply faults

Call ATCO - 24 hrs, 7 days a week

Call 13 13 52
Gas

Calling from overseas?

Residential enquiries: 7am - 7pm, Monday to Friday W.S.T. Business enquiries: 8am - 5pm, Monday to Friday W.S.T (Excludes public holidays)

Call +61 86212 2222

Translation services

Find out about the different interpreter services available, that can help you manage your energy account.

Call 13 14 50