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How much will my electricity bill be?
To estimate how much your next electricity bill may be, you can track your usage history when you register for My Account. If you already have an account with us, simply log in to your account to compare your usage with similar households, access energy saving ticks and track your usage from any device. To estimate how much your next electricity bill may be, you can track your usage history when you register for My Account. If you already have an account with us, simply log in to your account to compare your usage with similar households, access energy saving ticks and track your usage from any device.
How long does it take to find a missing payment?
The missing payments process can take up to a maximum of 3 weeks - this time allows us to locate your payments as well as have enough time for any follow ups that may be required regarding the issue. The missing payments process can take up to a maximum of 3 weeks - this time allows us to locate your payments as well as have enough time for any follow ups that may be required regarding the issue.
What browsers are recommended for My Account and the Synergy website?
To ensure the best browsing experience, we recommend you download the latest version of: Google Chrome, Apple Safari or Microsoft Edge when accessing this website via a desktop or laptop Apple Safari or Google Chrome when accessing this website via your favourite mobile or tablet device. Some interactive features and forms across My Account use JavaScript technology - please set your browser preferences to support JavaScript. Some browsers may not fully support JavaScript – please refer to your browser's help for more details. Log in to My Account To ensure the best browsing experience, we recommend you download the latest version of: Google Chrome, Apple Safari or Microsoft Edge when accessing this website via a desktop or laptop Apple Safari or Google Chrome when accessing this website via your favourite mobile or tablet device. Some interactive features and forms across My Account use JavaScript technology - please set your browser preferences to support JavaScript. Some browsers may not fully support JavaScript – please refer to your browser's help for more details. Log in to My Account
String inverters
You know the Christmas string lights that light up as a team – or don’t light up as a team? String inverters work in the same way. String inverters are the most common type of inverters on the market. They convert almost all of the energy generated by the sun into usable energy and function in a set as series. You know the Christmas string lights that light up as a team – or don’t light up as a team? String inverters work in the same way. String inverters are the most common type of inverters on the market. They convert almost all of the energy generated by the sun into usable energy and function in a set as series.
Does my site have a green power dome installed?
Check your building site has underground power (the shiny green dome) or call Western Power on 13 10 87 to confirm. Check your building site has underground power (the shiny green dome) or call Western Power on 13 10 87 to confirm.
What information am I required to provide for a missing payment enquiry?
Missing BPay payments: Complete copy of a bank statement clearly showing; Payment amount Payment date Bank account holder/authorised payer 's name Biller code Payment reference number Receipt number You can find these details using online banking or by asking your financial institution for a copy of your statement. Missing Credit Card payments Complete copy of your credit card statement detailing the payment which includes: Payment date Payment amount Card holder’s name First 6 digits & last 3 digits of the card number You can find these details through your online banking or by asking your financial institution for a copy of your statement. Missing Australia Post payments Please provide a complete copy of your Australia Post receipt detailing the payment which includes: Payment date Payment amount Payment number Receipt number Post office location A copy of the complete receipt is required and must be readable - you can request a copy from the Australia Post location where payment was made. Missing Centrepay deductions Please provide a complete copy of your Centrelink Transaction History detailing the payment which includes: Payment amount/s Payment date/s Payment number Centrelink CRN Name of the Centrelink concession holder You can find a copy of your Transaction History in your MyGov account. You can also contact Centrelink and ask for a copy of Centrepay Deduction transaction history with the required information to be sent to you. Missing Cheque payments Please provide a complete copy of your bank statement detailing the payment which includes: Payment amount Date cheque has 'presented' with the bank You can find these details through your online banking or by asking your financial institution for a copy of your statement. Missing BPay payments: Complete copy of a bank statement clearly showing; Payment amount Payment date Bank account holder/authorised payer 's name Biller code Payment reference number Receipt number You can find these details using online banking or by asking your financial institution for a copy of your statement. Missing Credit Card payments Complete copy of your credit card statement detailing the payment which includes: Payment date Payment amount Card holder’s name First 6 digits & last 3 digits of the card number You can find these details through your online banking or by asking your financial institution for a copy of your statement. Missing Australia Post payments Please provide a complete copy of your Australia Post receipt detailing the payment which includes: Payment date Payment amount Payment number Receipt number Post office location A copy of the complete receipt is required and must be readable - you can request a copy from the Australia Post location where payment was made. Missing Centrepay deductions Please provide a complete copy of your Centrelink Transaction History detailing the payment which includes: Payment amount/s Payment date/s Payment number Centrelink CRN Name of the Centrelink concession holder You can find a copy of your Transaction History in your MyGov account. You can also contact Centrelink and ask for a copy of Centrepay Deduction transaction history with the required information to be sent to you. Missing Cheque payments Please provide a complete copy of your bank statement detailing the payment which includes: Payment amount Date cheque has 'presented' with the bank You can find these details through your online banking or by asking your financial institution for a copy of your statement.
When will I receive my final bill?
If you've submitted a move out request, we’ll issue a final bill and commence to close this account and terminate your contract after the move out date. It takes around 5 business days to process your request and you’ll receive your final bill after that. If you've submitted a move out request, we’ll issue a final bill and commence to close this account and terminate your contract after the move out date. It takes around 5 business days to process your request and you’ll receive your final bill after that.
Will any new security measures impact my online experience?
Recently we have implemented additional security measures for our self-service tools in MyAccount. We are taking steps to ensure that this does not interrupt your online experience, but from time to time with these new security measures in place you may experience a change in online response times. As per the terms and conditions for the Website and My Account, if the Website or My Account is not available or otherwise not fully functional, please use other means of effecting transactions and obtaining information. Below are a few specific items which can cause security related performance and access issues with MyAccount. You can perform a few simple checks to see if it is a security setting blocking your access or affecting performance. The items to check are: An unsupported browser:If you are using a browser that is out of date you may not have the best online experience and access may be blocked due to out-of-date security protections.For most browsers you can find the information about the version you are using under the “Help” or “Settings” options. Please ensure you are using a supported browser version. Using a VPN.If you are using a VPN, please turn this off and re-attempt the transaction. Browser add-ons or extensions could be compromised or malicious. Unknown to you, your browser extension could have been compromised and our system will pick this up as malicious. Please disable any add-ons/extensions and re-attempt your transaction. Your computer operating system is out of date or has been compromised.If your computer has been compromised our system may see this as malicious. Please ensure you have an up-to-date Operating System and any anti-virus program you have installed is up to date. You can run an anti-virus scan and re-attempt your transaction once you know your system has not been compromised. These actions could also help to keep you cyber safe in other online transactions. The ACSC has resources on their website at cyber.gov.au that are free of charge to help you and your family to be cyber secure. Recently we have implemented additional security measures for our self-service tools in MyAccount. We are taking steps to ensure that this does not interrupt your online experience, but from time to time with these new security measures in place you may experience a change in online response times. As per the terms and conditions for the Website and My Account, if the Website or My Account is not available or otherwise not fully functional, please use other means of effecting transactions and obtaining information. Below are a few specific items which can cause security related performance and access issues with MyAccount. You can perform a few simple checks to see if it is a security setting blocking your access or affecting performance. The items to check are: An unsupported browser:If you are using a browser that is out of date you may not have the best online experience and access may be blocked due to out-of-date security protections.For most browsers you can find the information about the version you are using under the “Help” or “Settings” options. Please ensure you are using a supported browser version. Using a VPN.If you are using a VPN, please turn this off and re-attempt the transaction. Browser add-ons or extensions could be compromised or malicious. Unknown to you, your browser extension could have been compromised and our system will pick this up as malicious. Please disable any add-ons/extensions and re-attempt your transaction. Your computer operating system is out of date or has been compromised.If your computer has been compromised our system may see this as malicious. Please ensure you have an up-to-date Operating System and any anti-virus program you have installed is up to date. You can run an anti-virus scan and re-attempt your transaction once you know your system has not been compromised. These actions could also help to keep you cyber safe in other online transactions. The ACSC has resources on their website at cyber.gov.au that are free of charge to help you and your family to be cyber secure.
I’m struggling to pay my bill, can Synergy help?
If you're struggling with financial hardship, we’re here to help. We have a range of financial support options that may be available to you, to help you stay connected and get back on track. These include: Payment arrangements Assistance with HUGS Applications Keeping Connected Program Case Management For more information on how we can support you, go to synergy.net.au/hardship If you're struggling with financial hardship, we’re here to help. We have a range of financial support options that may be available to you, to help you stay connected and get back on track. These include: Payment arrangements Assistance with HUGS Applications Keeping Connected Program Case Management For more information on how we can support you, go to synergy.net.au/hardship
How do I find out if there's an outage in my area?
To see if there's a planned or unplanned power outage in your area, simply visit the Western Power outage page and enter your postcode. You can also sign up to receive SMS updates from Western Power to stay informed. Check for power outages in your area Report an outage If you need to report an outage, please call Western Power on 13 13 51. Did you know? There are three categories of participants in Western Australia’s electricity industry involving three supply chains: Generators – Produce electricity from a variety of renewable and non-renewable sources. Distributors – Network businesses, such as Western Power, that transport electricity from generation sites to homes and businesses and who are responsible for building and maintaining the network of poles and wires. Retailers – Electricity retailers, such as Synergy, who purchase electricity from generators and supply electricity to homes and businesses. Learn more about who is responsible for what in Western Australia’s electricity industry here. To see if there's a planned or unplanned power outage in your area, simply visit the Western Power outage page and enter your postcode. You can also sign up to receive SMS updates from Western Power to stay informed. Check for power outages in your area Report an outage If you need to report an outage, please call Western Power on 13 13 51. Did you know? There are three categories of participants in Western Australia’s electricity industry involving three supply chains: Generators – Produce electricity from a variety of renewable and non-renewable sources. Distributors – Network businesses, such as Western Power, that transport electricity from generation sites to homes and businesses and who are responsible for building and maintaining the network of poles and wires. Retailers – Electricity retailers, such as Synergy, who purchase electricity from generators and supply electricity to homes and businesses. Learn more about who is responsible for what in Western Australia’s electricity industry here.