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Where do I update my credit card or bank account details for my Direct Debit?
Keep your credit card or bank account details for Direct Debit up-to-date, anytime, anywhere via My Account. Log in to My Account Please make any changes at least 5 business days before your next Direct Debit payment date so your details are updated in time. Keep your credit card or bank account details for Direct Debit up-to-date, anytime, anywhere via My Account. Log in to My Account Please make any changes at least 5 business days before your next Direct Debit payment date so your details are updated in time.
How do I submit a Freedom of Information request?
The proclamation of the Freedom of Information Act 1992 (WA) on 1 November 1993 gives the community a legal right of access to documents held by all state and local government organisations. A document includes any record or part of a record, and any copy or reproduction. It therefore covers files, computer printouts, maps, plans, photographs, tape recordings, films, video tapes or electronically-stored information. The proclamation of the Freedom of Information Act 1992 (WA) on 1 November 1993 gives the community a legal right of access to documents held by all state and local government organisations. A document includes any record or part of a record, and any copy or reproduction. It therefore covers files, computer printouts, maps, plans, photographs, tape recordings, films, video tapes or electronically-stored information.
What if I don't have a mobile number or email address linked to my Synergy account?
Please call our contact centre on 13 13 53 Monday to Friday 7am to 7pm (residential customers), or 13 13 54 Monday to Friday 8am to 5pm (business customers) to update your account details. Please call our contact centre on 13 13 53 Monday to Friday 7am to 7pm (residential customers), or 13 13 54 Monday to Friday 8am to 5pm (business customers) to update your account details.
I am a premium Feed-in Tariff (FiT) customer. Does this affect me?
The current FiT customers will not experience any change. You will have recently received correspondence from Synergy advising that your FiT payments are due to end when the ten-year period of your FiT contract expires. You will continue to receive REBS payments after that date (subject to the REBS terms and conditions). You may choose to switch to DEBS if you are eligible, however moving to DEBS will result in your FiT scheme being terminated. The current FiT customers will not experience any change. You will have recently received correspondence from Synergy advising that your FiT payments are due to end when the ten-year period of your FiT contract expires. You will continue to receive REBS payments after that date (subject to the REBS terms and conditions). You may choose to switch to DEBS if you are eligible, however moving to DEBS will result in your FiT scheme being terminated.
How secure is My Account?
We take great care to handle your personal details using up-to-date security technology. Data is transmitted using secure encryption. The security details can be verified by clicking on the padlock icon in the web browser. Payments conform to the Payment Card Industry (PCI) Data Security Standard. When conducting web payments, the credit card details are only transmitted between the browser and the payment merchant (Commonwealth BPoint). We take great care to handle your personal details using up-to-date security technology. Data is transmitted using secure encryption. The security details can be verified by clicking on the padlock icon in the web browser. Payments conform to the Payment Card Industry (PCI) Data Security Standard. When conducting web payments, the credit card details are only transmitted between the browser and the payment merchant (Commonwealth BPoint).
What happens if my energy supply is interrupted?
If your power outage is causing an emergency, call Western Power on 13 13 51 right away. It's best to use a landline phone if you’re calling about power problems, because they don’t need power to operate. We can also recognise your location and pass on the right information to you. If your power outage is causing an emergency, call Western Power on 13 13 51 right away. It's best to use a landline phone if you’re calling about power problems, because they don’t need power to operate. We can also recognise your location and pass on the right information to you.
Can I transfer my net feed-in tariff to another home?
Unfortunately no. The net feed-in tariff can only be applied to the home registered against the subsidy. Any subsequent customer that moves into this premises will be entitled to receive this subsidy, but only for the remaining balance of the 10 year period. Read the REBS terms and conditions. Unfortunately no. The net feed-in tariff can only be applied to the home registered against the subsidy. Any subsequent customer that moves into this premises will be entitled to receive this subsidy, but only for the remaining balance of the 10 year period. Read the REBS terms and conditions.
How do I organise a meter for my building site?
Building a home is a fun yet exhaustive process. Whether you need to get a temporary or permanent supply to your site, this is a good place to start. Building a home is a fun yet exhaustive process. Whether you need to get a temporary or permanent supply to your site, this is a good place to start.
Will I be disconnected if I can't afford to pay my bill?
If you’re having trouble paying your bill: Apply for a payment arrangement that allows you to pay off what's owing over time by regular instalments. Just have a copy of your bill or My Account log in details handy to get started... Set up a payment arrangement If your circumstances change and you're unable to meet your payment plan, please call us on 13 13 53 as soon as possible . Together, we can find an appropriate payment solution to make it easier to manage your bills and avoid getting into debt. Learn more about Synergy’s Financial Hardship policy Other services and assistance that can help: Arrange for automatic deductions from your Centrelink payments via Centrepay Seek the assistance of a financial counsellor Claim all relevant concessions you’re eligible for e.g. pensioner rebates Check if you’re eligible to apply for the Government’s Hardship Utility Grant Scheme (HUGS) If you’re having trouble paying your bill: Apply for a payment arrangement that allows you to pay off what's owing over time by regular instalments. Just have a copy of your bill or My Account log in details handy to get started... Set up a payment arrangement If your circumstances change and you're unable to meet your payment plan, please call us on 13 13 53 as soon as possible . Together, we can find an appropriate payment solution to make it easier to manage your bills and avoid getting into debt. Learn more about Synergy’s Financial Hardship policy Other services and assistance that can help: Arrange for automatic deductions from your Centrelink payments via Centrepay Seek the assistance of a financial counsellor Claim all relevant concessions you’re eligible for e.g. pensioner rebates Check if you’re eligible to apply for the Government’s Hardship Utility Grant Scheme (HUGS)
When will price changes come into effect?
Changes to regulated electricity tariffs, fees, charges, and DEBS buyback rates are effective from 1 July 2024, subject to relevant legislation taking effect by that date. See synergy.net.au/pricechanges for details on the changes. Changes to regulated electricity tariffs, fees, charges, and DEBS buyback rates are effective from 1 July 2024, subject to relevant legislation taking effect by that date. See synergy.net.au/pricechanges for details on the changes.