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Will there be any changes to my bill?
There will be minimal change to your bill with the switch to an AMI Meter. A summary of your consumption information will be displayed on your bill with the interval data (half hourly data recordings) available on Synergy's website in My Account the following day providing you with 48 readings per day or approximately 2,880 recordings per bill. There will be minimal change to your bill with the switch to an AMI Meter. A summary of your consumption information will be displayed on your bill with the interval data (half hourly data recordings) available on Synergy's website in My Account the following day providing you with 48 readings per day or approximately 2,880 recordings per bill.
How do I maximise value from my DER system?
All customers with a DER system (solar, battery or EV) will get the most value by self-consuming the energy they generate and/or store. By consuming the energy your panels produce first, you’ll save on the cost of electricity you’d otherwise draw from the grid. To get the best return on your solar investment, customers should switch their appliance usage for things like the dishwasher, dryer, pool pump or washing machine to the middle of the day. Drawing power from the grid 32.3719 cents* per unit (A1 residential tariff) Selling excess electricity (REBS) 7.1350 cents* per unit Selling excess electricity (DEBS) between 3pm and 9pm: 10 cents^ per unit before 3pm or after 9pm: 2 cents^ per unit *Effective as at 01 July 2025 For customers looking to install a new solar system, talk to your installer about the potential for installing west facing solar panels. That way your panels can make the most of the afternoon sun and the peak DEBS export period to export excess energy back to the grid when you are not self-consuming power. If you currently have, or are looking to install, a home battery or electric vehicle, contact your installer about how you can maximise the value of your system. All customers with a DER system (solar, battery or EV) will get the most value by self-consuming the energy they generate and/or store. By consuming the energy your panels produce first, you’ll save on the cost of electricity you’d otherwise draw from the grid. To get the best return on your solar investment, customers should switch their appliance usage for things like the dishwasher, dryer, pool pump or washing machine to the middle of the day. Drawing power from the grid 32.3719 cents* per unit (A1 residential tariff) Selling excess electricity (REBS) 7.1350 cents* per unit Selling excess electricity (DEBS) between 3pm and 9pm: 10 cents^ per unit before 3pm or after 9pm: 2 cents^ per unit *Effective as at 01 July 2025 For customers looking to install a new solar system, talk to your installer about the potential for installing west facing solar panels. That way your panels can make the most of the afternoon sun and the peak DEBS export period to export excess energy back to the grid when you are not self-consuming power. If you currently have, or are looking to install, a home battery or electric vehicle, contact your installer about how you can maximise the value of your system.
Here's why your meter might have not been read
There are a number of reasons why your meter may not have been read. Here are some important things to note: Western Power meter readers won’t enter any enclosure where there is a dog or signs of a dog, regardless of the breed or how friendly it seems. Western Power meter readers won’t climb over fences or gates to access your meter. Western Power meters readers won’t open meter boxes where there’s signs of bees or wasp nests. There are a number of reasons why your meter may not have been read. Here are some important things to note: Western Power meter readers won’t enter any enclosure where there is a dog or signs of a dog, regardless of the breed or how friendly it seems. Western Power meter readers won’t climb over fences or gates to access your meter. Western Power meters readers won’t open meter boxes where there’s signs of bees or wasp nests.
How we calculate your bill
The rates and charges for electricity are set by the State Government. Synergy uses these to calculate your electricity bill in two parts. It's a combination of how much electricity you use and a daily cost for your connection to the electricity network. Your electricity use information is provided to us by Western Power who reads your meter approximately every two months. This is called ‘meter data’ or ‘energy data’ and is obtained from actual meter readings or estimated meter readings. Synergy is required to use this data when calculating your bill. This is then used by Synergy to calculate your electricity bill. We do this by applying your nominated electricity tariff or plan to the data, to obtain what we refer to as ‘billing data’. Western Power is responsible for the meter/energy data and Synergy is responsible for billing data. If, for any reason, you feel the amount on your bill is not what you expected, simply submit an enquiry online and we will review your bill. The rates and charges for electricity are set by the State Government. Synergy uses these to calculate your electricity bill in two parts. It's a combination of how much electricity you use and a daily cost for your connection to the electricity network. Your electricity use information is provided to us by Western Power who reads your meter approximately every two months. This is called ‘meter data’ or ‘energy data’ and is obtained from actual meter readings or estimated meter readings. Synergy is required to use this data when calculating your bill. This is then used by Synergy to calculate your electricity bill. We do this by applying your nominated electricity tariff or plan to the data, to obtain what we refer to as ‘billing data’. Western Power is responsible for the meter/energy data and Synergy is responsible for billing data. If, for any reason, you feel the amount on your bill is not what you expected, simply submit an enquiry online and we will review your bill.
Do all batteries last the same amount of time?
No, not all batteries will degrade equally. No, not all batteries will degrade equally.
I have been asked to press a button on my meter, what do I do?
If your meter has been de-energised it may need to be re-armed by Western Power and then activated by someone at the property. For more information please contact Western Power on 13 13 51 If your meter has been de-energised it may need to be re-armed by Western Power and then activated by someone at the property. For more information please contact Western Power on 13 13 51
Why is the buyback rate for DEBS less than what you charge me for power?
The wholesale electricity (power generation) cost only makes up about 20% of the total cost to supply electricity to residential customers. The remaining 80% of the cost to supply includes network costs (building and maintaining poles and wires), capacity costs (maintaining enough generators to meet peak demand) and other costs such as those associated with renewable schemes and retail. These costs contribute to the reliability of the grid, so that power is available whenever you need it. When we purchase electricity from our customers we don’t receive any of the other services such as network, capacity and retail services that are needed to supply electricity to another home. Therefore, the DEBS is closer to the wholesale electricity cost rather than the total electricity supply cost. The wholesale electricity (power generation) cost only makes up about 20% of the total cost to supply electricity to residential customers. The remaining 80% of the cost to supply includes network costs (building and maintaining poles and wires), capacity costs (maintaining enough generators to meet peak demand) and other costs such as those associated with renewable schemes and retail. These costs contribute to the reliability of the grid, so that power is available whenever you need it. When we purchase electricity from our customers we don’t receive any of the other services such as network, capacity and retail services that are needed to supply electricity to another home. Therefore, the DEBS is closer to the wholesale electricity cost rather than the total electricity supply cost.
Can I choose to stay on REBS?
If you are an existing REBS customer, you can choose to stay on REBS subject to the REBS terms and conditions. If you make changes to your distributed energy system, you may not be eligible to continue to receive REBS. If you are an existing REBS customer, you can choose to stay on REBS subject to the REBS terms and conditions. If you make changes to your distributed energy system, you may not be eligible to continue to receive REBS.
What are the eligibility requirements for the EAP?
You'll need to hold one of the following cards to be eligible for the EAP: Centrelink Health Care Card Centrelink Pensioner Concessions Card Veteran Affairs Gold Card Centrelink Commonwealth Seniors Card Veteran Affairs Commonwealth Seniors Card Veteran Affairs Pensioner Concession Card Please note, to receive any credit into your account, the account must be active at the defined time of eligibility and the time Synergy is processing the credit. You'll need to hold one of the following cards to be eligible for the EAP: Centrelink Health Care Card Centrelink Pensioner Concessions Card Veteran Affairs Gold Card Centrelink Commonwealth Seniors Card Veteran Affairs Commonwealth Seniors Card Veteran Affairs Pensioner Concession Card Please note, to receive any credit into your account, the account must be active at the defined time of eligibility and the time Synergy is processing the credit.
Are there other renewable sources of energy?
Renewable energy is produced from sources that cannot be depleted. Renewable energy is produced from sources that cannot be depleted.