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Disconnections
We do our best to avoid it, yet there are times when we have to disconnect the electricity supply to your property. We do our best to avoid it, yet there are times when we have to disconnect the electricity supply to your property.
How much will my next bill be for?
Visit our Online tool for tips and tricks to assist with consumption reduction Paying smaller amounts more often through Direct Debit by Instalments can help with cash flow management. You get to choose how much (from $20), how often and from which account you make contributions to your bill. Pay via credit or debit card (a small fee may apply) or nominate a bank account (which is fee-free). You can track your payments via My Account. At the end of each billing cycle we will send you a bill detailing the status of your account and any outstanding amount owing, if any. Visit our Online tool for tips and tricks to assist with consumption reduction Paying smaller amounts more often through Direct Debit by Instalments can help with cash flow management. You get to choose how much (from $20), how often and from which account you make contributions to your bill. Pay via credit or debit card (a small fee may apply) or nominate a bank account (which is fee-free). You can track your payments via My Account. At the end of each billing cycle we will send you a bill detailing the status of your account and any outstanding amount owing, if any.
Here's why your bill might have been estimated
There are a number of reasons your bill might be estimated. The common reasons which may be behind your bill estimation are: Issues with access to your meter, Meter affected by fault or damage, Issues with your self-read information, Partial interval meter data, or Other circumstances There are a number of reasons your bill might be estimated. The common reasons which may be behind your bill estimation are: Issues with access to your meter, Meter affected by fault or damage, Issues with your self-read information, Partial interval meter data, or Other circumstances
Can you opt out of AMI if you are on a time of use product?
If you seek to ‘opt-out’ of AMI, you will no longer be eligible for certain Synergy products that are reliant on interval data. If you seek to ‘opt-out’ of AMI and you are on a Synergy product that is reliant on interval data, you will be moved to a product with a flat price regulated tariff. If you are a customer who has already ‘opted-out’ of AMI, you won’t be able to move off a regulated tariff unless you opt back in and have an Advanced Meter re-installed. If you seek to ‘opt-out’ of AMI, you will no longer be eligible for certain Synergy products that are reliant on interval data. If you seek to ‘opt-out’ of AMI and you are on a Synergy product that is reliant on interval data, you will be moved to a product with a flat price regulated tariff. If you are a customer who has already ‘opted-out’ of AMI, you won’t be able to move off a regulated tariff unless you opt back in and have an Advanced Meter re-installed.
Are Advanced Meters safe?
Advanced Meters installed in Australia are required to meet strict safety standards and comply with electromagnetic exposure limits developed by the Australian Radiation Protection and Nuclear Safety Agency (ARPANSA). Advanced Meters emit a lower frequency than mobile phones, broadcast towers, microwaves, garage door openers and wi-fi. Visit the ARPANSA website for more information. Advanced Meters installed in Australia are required to meet strict safety standards and comply with electromagnetic exposure limits developed by the Australian Radiation Protection and Nuclear Safety Agency (ARPANSA). Advanced Meters emit a lower frequency than mobile phones, broadcast towers, microwaves, garage door openers and wi-fi. Visit the ARPANSA website for more information.
I already have a home battery and want to apply for DEBS, how do I do this?
Customers wanting to apply for DEBS will be able to submit their application for DEBS to Synergy. Customers wanting to apply for DEBS will be able to submit their application for DEBS to Synergy.
Here's why your meter might have not been read
There are a number of reasons why your meter may not have been read. Here are some important things to note: Western Power meter readers won’t enter any enclosure where there is a dog or signs of a dog, regardless of the breed or how friendly it seems. Western Power meter readers won’t climb over fences or gates to access your meter. Western Power meters readers won’t open meter boxes where there’s signs of bees or wasp nests. There are a number of reasons why your meter may not have been read. Here are some important things to note: Western Power meter readers won’t enter any enclosure where there is a dog or signs of a dog, regardless of the breed or how friendly it seems. Western Power meter readers won’t climb over fences or gates to access your meter. Western Power meters readers won’t open meter boxes where there’s signs of bees or wasp nests.
How we calculate your bill
The rates and charges for electricity are set by the State Government. Synergy uses these to calculate your electricity bill in two parts. It's a combination of how much electricity you use and a daily cost for your connection to the electricity network. Your electricity use information is provided to us by Western Power who reads your meter approximately every two months. This is called ‘meter data’ or ‘energy data’ and is obtained from actual meter readings or estimated meter readings. Synergy is required to use this data when calculating your bill. This is then used by Synergy to calculate your electricity bill. We do this by applying your nominated electricity tariff or plan to the data, to obtain what we refer to as ‘billing data’. Western Power is responsible for the meter/energy data and Synergy is responsible for billing data. If, for any reason, you feel the amount on your bill is not what you expected, simply submit an enquiry online and we will review your bill. The rates and charges for electricity are set by the State Government. Synergy uses these to calculate your electricity bill in two parts. It's a combination of how much electricity you use and a daily cost for your connection to the electricity network. Your electricity use information is provided to us by Western Power who reads your meter approximately every two months. This is called ‘meter data’ or ‘energy data’ and is obtained from actual meter readings or estimated meter readings. Synergy is required to use this data when calculating your bill. This is then used by Synergy to calculate your electricity bill. We do this by applying your nominated electricity tariff or plan to the data, to obtain what we refer to as ‘billing data’. Western Power is responsible for the meter/energy data and Synergy is responsible for billing data. If, for any reason, you feel the amount on your bill is not what you expected, simply submit an enquiry online and we will review your bill.
Do all batteries last the same amount of time?
No, not all batteries will degrade equally. No, not all batteries will degrade equally.
I have been asked to press a button on my meter, what do I do?
If your meter has been de-energised it may need to be re-armed by Western Power and then activated by someone at the property. For more information please contact Western Power on 13 13 51 If your meter has been de-energised it may need to be re-armed by Western Power and then activated by someone at the property. For more information please contact Western Power on 13 13 51