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How much will my next bill be for?
Visit our Online tool for tips and tricks to assist with consumption reduction Paying smaller amounts more often through Direct Debit by Instalments can help with cash flow management. You get to choose how much (from $20), how often and from which account you make contributions to your bill. Pay via credit or debit card (a small fee may apply) or nominate a bank account (which is fee-free). You can track your payments via My Account. At the end of each billing cycle we will send you a bill detailing the status of your account and any outstanding amount owing, if any. Visit our Online tool for tips and tricks to assist with consumption reduction Paying smaller amounts more often through Direct Debit by Instalments can help with cash flow management. You get to choose how much (from $20), how often and from which account you make contributions to your bill. Pay via credit or debit card (a small fee may apply) or nominate a bank account (which is fee-free). You can track your payments via My Account. At the end of each billing cycle we will send you a bill detailing the status of your account and any outstanding amount owing, if any.
Disconnections
We do our best to avoid it, yet there are times when we have to disconnect the electricity supply to your property. We do our best to avoid it, yet there are times when we have to disconnect the electricity supply to your property.
Here's why your bill might have been estimated
There are a number of reasons your bill might be estimated. The common reasons which may be behind your bill estimation are: Issues with access to your meter, Meter affected by fault or damage, Issues with your self-read information, Partial interval meter data, or Other circumstances There are a number of reasons your bill might be estimated. The common reasons which may be behind your bill estimation are: Issues with access to your meter, Meter affected by fault or damage, Issues with your self-read information, Partial interval meter data, or Other circumstances
Can you opt out of AMI if you are on a time of use product?
If you seek to ‘opt-out’ of AMI, you will no longer be eligible for certain Synergy products that are reliant on interval data. If you seek to ‘opt-out’ of AMI and you are on a Synergy product that is reliant on interval data, you will be moved to a product with a flat price regulated tariff. If you are a customer who has already ‘opted-out’ of AMI, you won’t be able to move off a regulated tariff unless you opt back in and have an Advanced Meter re-installed. If you seek to ‘opt-out’ of AMI, you will no longer be eligible for certain Synergy products that are reliant on interval data. If you seek to ‘opt-out’ of AMI and you are on a Synergy product that is reliant on interval data, you will be moved to a product with a flat price regulated tariff. If you are a customer who has already ‘opted-out’ of AMI, you won’t be able to move off a regulated tariff unless you opt back in and have an Advanced Meter re-installed.
Are Advanced Meters safe?
Advanced Meters installed in Australia are required to meet strict safety standards and comply with electromagnetic exposure limits developed by the Australian Radiation Protection and Nuclear Safety Agency (ARPANSA). Advanced Meters emit a lower frequency than mobile phones, broadcast towers, microwaves, garage door openers and wi-fi. Visit the ARPANSA website for more information. Advanced Meters installed in Australia are required to meet strict safety standards and comply with electromagnetic exposure limits developed by the Australian Radiation Protection and Nuclear Safety Agency (ARPANSA). Advanced Meters emit a lower frequency than mobile phones, broadcast towers, microwaves, garage door openers and wi-fi. Visit the ARPANSA website for more information.
I already have a home battery and want to apply for DEBS, how do I do this?
Customers wanting to apply for DEBS will be able to submit their application for DEBS to Synergy. Customers wanting to apply for DEBS will be able to submit their application for DEBS to Synergy.
Who is eligible for the EAP boost payment?
To be eligible for the one-off EAP boost payment of $305.25, customers must have successfully applied to receive or be receiving the EAP before 30 September 2020. The one-off EAP boost payment was applied to the customer's account on 11 May 2020, if they were registered for the EAP by 30 April 2020. Eligible customers who registered for the EAP after 30 April 2020 and by the deadline date of 30 September 2020, received their one-off EAP boost payment by the 5th business day of the following month. Registrations have been completed and will appear as a credit on the next bill (after it’s been applied to your account). Customers receiving the boost payment will still be eligible for the 'normal' or ‘base’ EAP if they meet the eligibility requirements. To be eligible for the one-off EAP boost payment of $305.25, customers must have successfully applied to receive or be receiving the EAP before 30 September 2020. The one-off EAP boost payment was applied to the customer's account on 11 May 2020, if they were registered for the EAP by 30 April 2020. Eligible customers who registered for the EAP after 30 April 2020 and by the deadline date of 30 September 2020, received their one-off EAP boost payment by the 5th business day of the following month. Registrations have been completed and will appear as a credit on the next bill (after it’s been applied to your account). Customers receiving the boost payment will still be eligible for the 'normal' or ‘base’ EAP if they meet the eligibility requirements.
What payment options are available?
We have a number of flexible and tailored payment options available to support our customers including customised payments extensions or instalment plans. Visit here for more information. We have a number of flexible and tailored payment options available to support our customers including customised payments extensions or instalment plans. Visit here for more information.
I have checked that I am eligible to receive this one-off boost payment. What do I need to do to ensure Synergy credits my account?
For all customers that registered for the EAP before 17 March 2020, the one-off boost payment was automatically applied to your account. This was seen as a credit on your first bill that was generated after 11 May 2020. For eligible customers who were not receiving the EAP before 17 March 2020, these customers had until the 30 September 2020 to register their concession details. Once registered, eligible customers received the one-off EAP boost payment. For all customers that registered for the EAP before 17 March 2020, the one-off boost payment was automatically applied to your account. This was seen as a credit on your first bill that was generated after 11 May 2020. For eligible customers who were not receiving the EAP before 17 March 2020, these customers had until the 30 September 2020 to register their concession details. Once registered, eligible customers received the one-off EAP boost payment.
Here's why your meter might have not been read
There are a number of reasons why your meter may not have been read. Here are some important things to note: Western Power meter readers won’t enter any enclosure where there is a dog or signs of a dog, regardless of the breed or how friendly it seems. Western Power meter readers won’t climb over fences or gates to access your meter. Western Power meters readers won’t open meter boxes where there’s signs of bees or wasp nests. There are a number of reasons why your meter may not have been read. Here are some important things to note: Western Power meter readers won’t enter any enclosure where there is a dog or signs of a dog, regardless of the breed or how friendly it seems. Western Power meter readers won’t climb over fences or gates to access your meter. Western Power meters readers won’t open meter boxes where there’s signs of bees or wasp nests.