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What is the difference between a Synergy account and My Account?

A Synergy account is the account linked to an individual who is accepting liability for the costs associated with the supply of electricity from Synergy at a property or premises (the supply address). Your Synergy account number is the unique identifier of the account and can be found at the top of your Synergy bill.

My Account is a secure online account management portal for customers that allows you to manage your Synergy account, including updating contact details, viewing current and past bills, your account balance/s and managing any payment arrangements or direct debit arrangements.

If you already have a Synergy account, you can register for My Account here.

If you would like to open a new Synergy account, complete our online form here.

Click here for a simple guide to Synergy My Account.