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Will there be changes to residential electricity prices?
Yes, the regulated residential tariff payable on the Synergy Home Plan (A1) will increase by 2.50% from 1 July 2024 and there will also be increases to some of the Standard Fees and Charges. Updated pricing will be included in bills issued to customers from 1 July 2024 onwards for supply on and from this date. Yes, the regulated residential tariff payable on the Synergy Home Plan (A1) will increase by 2.50% from 1 July 2024 and there will also be increases to some of the Standard Fees and Charges. Updated pricing will be included in bills issued to customers from 1 July 2024 onwards for supply on and from this date.
What is the $600 WA Household Electricity Credit Offset?
The State Government announced on 4 October, as part of the 2020-21 State Budget, that a one-off electricity account credit will be applied as an offset to reduce electricity bills for eligible residential customer accounts. The $600 one-off WA Household Electricity Credit was applied to eligible customers’ accounts from 1 November 2020. For more information please refer to the Terms & Conditions. The State Government announced on 4 October, as part of the 2020-21 State Budget, that a one-off electricity account credit will be applied as an offset to reduce electricity bills for eligible residential customer accounts. The $600 one-off WA Household Electricity Credit was applied to eligible customers’ accounts from 1 November 2020. For more information please refer to the Terms & Conditions.
I am not billed by Synergy. Will I receive the Household Electricity Credit?
The State Government has advised that households who are not billed for their electricity by Synergy or Horizon, such as residents of caravan parks, retirement villages, apartment buildings or communities supplied by local mining companies, will be eligible for an equivalent credit, except in exceptional circumstances. Households that are billed by these other providers and were registered for the Energy Concession Extension Scheme (ECES) on 4 October 2020, will receive the credit automatically. Work is currently underway on an application process for households not billed directly by Synergy or Horizon Power and for those who are not eligible for ECES. This work is being completed by the State Government. Further information on the process for households not billed by Synergy or Horizon to obtain an equivalent credit is available at https://www.wa.gov.au/service/community-services/grants-and-subsidies/apply-household-electricity-credit. The State Government has advised that households who are not billed for their electricity by Synergy or Horizon, such as residents of caravan parks, retirement villages, apartment buildings or communities supplied by local mining companies, will be eligible for an equivalent credit, except in exceptional circumstances. Households that are billed by these other providers and were registered for the Energy Concession Extension Scheme (ECES) on 4 October 2020, will receive the credit automatically. Work is currently underway on an application process for households not billed directly by Synergy or Horizon Power and for those who are not eligible for ECES. This work is being completed by the State Government. Further information on the process for households not billed by Synergy or Horizon to obtain an equivalent credit is available at https://www.wa.gov.au/service/community-services/grants-and-subsidies/apply-household-electricity-credit.
How do I remove a Synergy account from Synergy My Account?
To understand how to remove a Synergy account from your Synergy My Account with step by step instructions, please click read more To understand how to remove a Synergy account from your Synergy My Account with step by step instructions, please click read more
What are Synergy Engage operational hours?
Synergy Engage operational hours are 8am – 5pm weekdays. This program is available by invitation only. Synergy Engage operational hours are 8am – 5pm weekdays. This program is available by invitation only.
How do I make a claim for an electricity outage?
If you have experienced a planned or unplanned electricity outage and need to make a compensation claim for loss or damage, visit the Western Power claims page. You can make claims for extended power outages (12 hours or more), customer damage, or non-notification of planned work (less than 72 hours’ notice of a planned outage). If you need more details, get in contact with Western Power on 13 10 87 or visit their website. They are always happy to help. Make a claim If you have experienced a planned or unplanned electricity outage and need to make a compensation claim for loss or damage, visit the Western Power claims page. You can make claims for extended power outages (12 hours or more), customer damage, or non-notification of planned work (less than 72 hours’ notice of a planned outage). If you need more details, get in contact with Western Power on 13 10 87 or visit their website. They are always happy to help. Make a claim
I no longer want to receive Automated REBS Payments
No worries, we can help arrange this for you. The quickest and simplest way is to opt out via My Account, or you can call our customer service centre on 13 13 53. No worries, we can help arrange this for you. The quickest and simplest way is to opt out via My Account, or you can call our customer service centre on 13 13 53.
Do I have to pay for an Advanced Meter?
Advanced Meters are being installed as part of the Western Australian State Government’s “Energy Transformation Strategy” program, which aims to provide for cleaner, more reliable, and low-cost electricity. When installed as part of this program there is no upfront cost to you for an Advanced Meter. If your suburb has not yet been selected for the deployment of Advanced Metering as part of the program and you wish to obtain an Advanced Meter ahead of this, you can request a meter upgrade to have an Advanced Meter arranged by Synergy for a fee*. To view the current metering fees applicable, please visit synergy.net.au/pricechanges. *Synergy notes that this is subject to certain eligibility criteria and that some rural suburbs may not yet have access to AMI. Advanced Meters are being installed as part of the Western Australian State Government’s “Energy Transformation Strategy” program, which aims to provide for cleaner, more reliable, and low-cost electricity. When installed as part of this program there is no upfront cost to you for an Advanced Meter. If your suburb has not yet been selected for the deployment of Advanced Metering as part of the program and you wish to obtain an Advanced Meter ahead of this, you can request a meter upgrade to have an Advanced Meter arranged by Synergy for a fee*. To view the current metering fees applicable, please visit synergy.net.au/pricechanges. *Synergy notes that this is subject to certain eligibility criteria and that some rural suburbs may not yet have access to AMI.
How do I maximise value from my DER system?
All customers with a DER system (solar, battery or EV) will get the most value by self-consuming the energy they generate and/or store. By consuming the energy your panels produce first, you’ll save on the cost of electricity you’d otherwise draw from the grid. To get the best return on your solar investment, customers should switch their appliance usage for things like the dishwasher, dryer, pool pump or washing machine to the middle of the day. Drawing power from the grid 31.5823 cents* per unit (A1 residential tariff) Selling excess electricity (REBS) 7.1350 cents* per unit Selling excess electricity (DEBS) between 3pm and 9pm: 10 cents^ per unit before 3pm or after 9pm: 2 cents^ per unit *Effective as at 01 July 2024 For customers looking to install a new solar system, talk to your installer about the potential for installing west facing solar panels. That way your panels can make the most of the afternoon sun and the peak DEBS export period to export excess energy back to the grid when you are not self-consuming power. If you currently have, or are looking to install, a home battery or electric vehicle, contact your installer about how you can maximise the value of your system. All customers with a DER system (solar, battery or EV) will get the most value by self-consuming the energy they generate and/or store. By consuming the energy your panels produce first, you’ll save on the cost of electricity you’d otherwise draw from the grid. To get the best return on your solar investment, customers should switch their appliance usage for things like the dishwasher, dryer, pool pump or washing machine to the middle of the day. Drawing power from the grid 31.5823 cents* per unit (A1 residential tariff) Selling excess electricity (REBS) 7.1350 cents* per unit Selling excess electricity (DEBS) between 3pm and 9pm: 10 cents^ per unit before 3pm or after 9pm: 2 cents^ per unit *Effective as at 01 July 2024 For customers looking to install a new solar system, talk to your installer about the potential for installing west facing solar panels. That way your panels can make the most of the afternoon sun and the peak DEBS export period to export excess energy back to the grid when you are not self-consuming power. If you currently have, or are looking to install, a home battery or electric vehicle, contact your installer about how you can maximise the value of your system.
Do I ‘own’ the Advanced Meter at my premise?
Western Power in their role as the Electricity Network Operator owns, installs, operates and maintains the Advanced Meter at your premise; as such, electricity meters are an essential component of Western Power’s electricity network. Synergy bills you, based on the energy data obtained from the meter, in combination with the parameters of your chosen electricity plan. Western Power in their role as the Electricity Network Operator owns, installs, operates and maintains the Advanced Meter at your premise; as such, electricity meters are an essential component of Western Power’s electricity network. Synergy bills you, based on the energy data obtained from the meter, in combination with the parameters of your chosen electricity plan.