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How many solar panels will I need for my home?
The location of your roof in relation to sunshine, shading, dirt on solar panels and temperature all play a part in maximising your solar power production. The location of your roof in relation to sunshine, shading, dirt on solar panels and temperature all play a part in maximising your solar power production.
What is multi-factor authentication?
Multi-factor authentication (also known as MFA) is a security measure that requires customers to enter a code sent via text message or via email as an additional identity factor before accessing their account. Multi-factor authentication (also known as MFA) is a security measure that requires customers to enter a code sent via text message or via email as an additional identity factor before accessing their account.
How do I add a new Synergy account to Synergy My Account?
To understand how to add a new Synergy account to your Synergy My Account with step by step instructions, please click read more To understand how to add a new Synergy account to your Synergy My Account with step by step instructions, please click read more
Can I change or transfer the account holder on a Synergy account?
No, you are unable to change or transfer the account holder of a Synergy account, even if you are the account holder or an authorised representative on the corresponding Synergy account. If you would like to open and/or close a Synergy account in your name, as the account holder, you can complete our convenient online form here. Please note that the person listed as the account holder is liable for all costs associated with the electricity supply at the supply address listed on the corresponding Synergy account. No, you are unable to change or transfer the account holder of a Synergy account, even if you are the account holder or an authorised representative on the corresponding Synergy account. If you would like to open and/or close a Synergy account in your name, as the account holder, you can complete our convenient online form here. Please note that the person listed as the account holder is liable for all costs associated with the electricity supply at the supply address listed on the corresponding Synergy account.
How do I make sure Synergy has my card details on system so that I am eligible?
If you’re an eligible customer and received a one-off EAP boost payment, this would show on your bill as a single credit line from EAP. You can also view previous bills via My Account. If you’re an eligible customer and received a one-off EAP boost payment, this would show on your bill as a single credit line from EAP. You can also view previous bills via My Account.
What are the terms and conditions for Direct Debit?
The current terms and conditions for Direct Debit can be found by downloading a copy of the Direct Debit Service Agreement. The current terms and conditions for Direct Debit can be found by downloading a copy of the Direct Debit Service Agreement.
I no longer want to receive Automated REBS Payments
No worries, we can help arrange this for you. The quickest and simplest way is to opt out via My Account, or you can call our customer service centre on 13 13 53. No worries, we can help arrange this for you. The quickest and simplest way is to opt out via My Account, or you can call our customer service centre on 13 13 53.
Do I have to pay for an Advanced Meter?
Advanced Meters are being installed as part of the Western Australian State Government’s “Energy Transformation Strategy” program, which aims to provide for cleaner, more reliable, and low-cost electricity. When installed as part of this program there is no upfront cost to you for an Advanced Meter. If your suburb has not yet been selected for the deployment of Advanced Metering as part of the program and you wish to obtain an Advanced Meter ahead of this, you can request a meter upgrade to have an Advanced Meter arranged by Synergy for a fee*. To view the current metering fees applicable, please visit synergy.net.au/pricechanges. *Synergy notes that this is subject to certain eligibility criteria and that some rural suburbs may not yet have access to AMI. Advanced Meters are being installed as part of the Western Australian State Government’s “Energy Transformation Strategy” program, which aims to provide for cleaner, more reliable, and low-cost electricity. When installed as part of this program there is no upfront cost to you for an Advanced Meter. If your suburb has not yet been selected for the deployment of Advanced Metering as part of the program and you wish to obtain an Advanced Meter ahead of this, you can request a meter upgrade to have an Advanced Meter arranged by Synergy for a fee*. To view the current metering fees applicable, please visit synergy.net.au/pricechanges. *Synergy notes that this is subject to certain eligibility criteria and that some rural suburbs may not yet have access to AMI.
How do I maximise value from my DER system?
All customers with a DER system (solar, battery or EV) will get the most value by self-consuming the energy they generate and/or store. By consuming the energy your panels produce first, you’ll save on the cost of electricity you’d otherwise draw from the grid. To get the best return on your solar investment, customers should switch their appliance usage for things like the dishwasher, dryer, pool pump or washing machine to the middle of the day. Drawing power from the grid 31.5823 cents* per unit (A1 residential tariff) Selling excess electricity (REBS) 7.1350 cents* per unit Selling excess electricity (DEBS) between 3pm and 9pm: 10 cents^ per unit before 3pm or after 9pm: 2 cents^ per unit *Effective as at 01 July 2024 For customers looking to install a new solar system, talk to your installer about the potential for installing west facing solar panels. That way your panels can make the most of the afternoon sun and the peak DEBS export period to export excess energy back to the grid when you are not self-consuming power. If you currently have, or are looking to install, a home battery or electric vehicle, contact your installer about how you can maximise the value of your system. All customers with a DER system (solar, battery or EV) will get the most value by self-consuming the energy they generate and/or store. By consuming the energy your panels produce first, you’ll save on the cost of electricity you’d otherwise draw from the grid. To get the best return on your solar investment, customers should switch their appliance usage for things like the dishwasher, dryer, pool pump or washing machine to the middle of the day. Drawing power from the grid 31.5823 cents* per unit (A1 residential tariff) Selling excess electricity (REBS) 7.1350 cents* per unit Selling excess electricity (DEBS) between 3pm and 9pm: 10 cents^ per unit before 3pm or after 9pm: 2 cents^ per unit *Effective as at 01 July 2024 For customers looking to install a new solar system, talk to your installer about the potential for installing west facing solar panels. That way your panels can make the most of the afternoon sun and the peak DEBS export period to export excess energy back to the grid when you are not self-consuming power. If you currently have, or are looking to install, a home battery or electric vehicle, contact your installer about how you can maximise the value of your system.
Do I ‘own’ the Advanced Meter at my premise?
Western Power in their role as the Electricity Network Operator owns, installs, operates and maintains the Advanced Meter at your premise; as such, electricity meters are an essential component of Western Power’s electricity network. Synergy bills you, based on the energy data obtained from the meter, in combination with the parameters of your chosen electricity plan. Western Power in their role as the Electricity Network Operator owns, installs, operates and maintains the Advanced Meter at your premise; as such, electricity meters are an essential component of Western Power’s electricity network. Synergy bills you, based on the energy data obtained from the meter, in combination with the parameters of your chosen electricity plan.