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Why are home batteries so expensive?
The cost of a residential battery system is currently high because of the materials they are made from and the manufacturing process itself. This cost is likely to come down over time as the market establishes itself and the cost of the materials and manufacturing processes become more streamlined and automated. The cost of a residential battery system is currently high because of the materials they are made from and the manufacturing process itself. This cost is likely to come down over time as the market establishes itself and the cost of the materials and manufacturing processes become more streamlined and automated.
What precautions can I take to protect my security?
Synergy encourages customers to be vigilant with all online communications and transactions including by: Regularly updating your passwords with ‘strong’ passwords and not re-using passwords. Remain alert to any scam activity, especially through email, text messages or telephone calls where the sender or caller is purporting to be from Synergy. Do not respond to, open, or click on links in emails/text messages if you are unsure about the sender. Stay informed of the latest scams and the steps you can take to protect yourself online by visiting www.scamwatch.gov.au and www.cyber.gov.au; and Visit IDCARE’s Learning Centre at www.idcare.org/learning-centre and the OAIC website at www.oaic.gov.au, for further information and resources on protecting your personal information. Synergy encourages customers to be vigilant with all online communications and transactions including by: Regularly updating your passwords with ‘strong’ passwords and not re-using passwords. Remain alert to any scam activity, especially through email, text messages or telephone calls where the sender or caller is purporting to be from Synergy. Do not respond to, open, or click on links in emails/text messages if you are unsure about the sender. Stay informed of the latest scams and the steps you can take to protect yourself online by visiting www.scamwatch.gov.au and www.cyber.gov.au; and Visit IDCARE’s Learning Centre at www.idcare.org/learning-centre and the OAIC website at www.oaic.gov.au, for further information and resources on protecting your personal information.
What is the eligibility date for this?
To be eligible for the $600 credit, customers must be an existing residential customer of Synergy as at 4 October 2020, and supplied electricity under an eligible residential product. Any new customers that apply for a residential account after this date will not be eligible for the WA Household Electricity Credit. The WA Household Electricity Credit was applied as an offset to eligible customer accounts from 1 November 2020. To be eligible for the $600 credit, customers must be an existing residential customer of Synergy as at 4 October 2020, and supplied electricity under an eligible residential product. Any new customers that apply for a residential account after this date will not be eligible for the WA Household Electricity Credit. The WA Household Electricity Credit was applied as an offset to eligible customer accounts from 1 November 2020.
What is the difference between a Synergy account and My Account?
A Synergy account is the account linked to an individual who is accepting liability for the costs associated with the supply of electricity from Synergy at a property or premises (the supply address). Your Synergy account number is the unique identifier of the account and can be found at the top of your Synergy bill. My Account is a secure online account management portal for customers that allows you to manage your Synergy account, including updating contact details, viewing current and past bills, your account balance/s and managing any payment arrangements or direct debit arrangements. If you already have a Synergy account, you can register for My Account here. If you would like to open a new Synergy account, complete our online form here. Click here for a simple guide to Synergy My Account. A Synergy account is the account linked to an individual who is accepting liability for the costs associated with the supply of electricity from Synergy at a property or premises (the supply address). Your Synergy account number is the unique identifier of the account and can be found at the top of your Synergy bill. My Account is a secure online account management portal for customers that allows you to manage your Synergy account, including updating contact details, viewing current and past bills, your account balance/s and managing any payment arrangements or direct debit arrangements. If you already have a Synergy account, you can register for My Account here. If you would like to open a new Synergy account, complete our online form here. Click here for a simple guide to Synergy My Account.
How is my electricity bill calculated?
To calculate your electricity bill, Western Power supplies us with ‘meter data’ which is collected from your meter at regular intervals. With this information, we then apply your nominated electricity tariff or plan to calculate your bill. Learn more about Bills & Payments. To calculate your electricity bill, Western Power supplies us with ‘meter data’ which is collected from your meter at regular intervals. With this information, we then apply your nominated electricity tariff or plan to calculate your bill. Learn more about Bills & Payments.
Will green energy be used to power my home?
We can't guarantee that the green energy you purchase will be directly fed to your home. This is because renewable energy purchased by Synergy is fed in to the electricity grid where it mixes with energy produced from non-renewable sources; before being supplied to your home. We can't guarantee that the green energy you purchase will be directly fed to your home. This is because renewable energy purchased by Synergy is fed in to the electricity grid where it mixes with energy produced from non-renewable sources; before being supplied to your home.
I am on a green energy option, how will Midday Saver affect me?
You will stay signed-up to the green energy option, whether it is NaturalPower® or EasyGreen®. But it means that instead of paying the premium on top of the Home Plan (A1) flat rate, the same premium will now be added to all of the applicable Midday Saver variable rates. You will stay signed-up to the green energy option, whether it is NaturalPower® or EasyGreen®. But it means that instead of paying the premium on top of the Home Plan (A1) flat rate, the same premium will now be added to all of the applicable Midday Saver variable rates.
Will I still receive a bill if I switch to Paperless?
Yes. You’ll receive your bill by email (as a PDF attachment) instead of by post. Your Synergy bill will look the same, but you’ll receive it electronically. You can choose to save, print or share your bill. Paperless billing allows you to manage your bill without paper (unless you choose to print it yourself) and keep your bills together online, through My Account. In the future, if you decide to switch back to receiving your bill in the mail, you can do this – but please note a paper-based billing fee may apply. We’ll ask for feedback on why you’d like to switch back, to help improve our services. Yes. You’ll receive your bill by email (as a PDF attachment) instead of by post. Your Synergy bill will look the same, but you’ll receive it electronically. You can choose to save, print or share your bill. Paperless billing allows you to manage your bill without paper (unless you choose to print it yourself) and keep your bills together online, through My Account. In the future, if you decide to switch back to receiving your bill in the mail, you can do this – but please note a paper-based billing fee may apply. We’ll ask for feedback on why you’d like to switch back, to help improve our services.
Can my bill be emailed to more than one email address?
We’ll only send it to one nominated email address to avoid confusion or payment issues such as double-payment. You can change your preferred email address at any time in the ‘My details’ section of My Account. If you would like to share a copy of your bill with others, such as other people you live with, you can forward your paperless bill to others using your own email account. We’ll only send it to one nominated email address to avoid confusion or payment issues such as double-payment. You can change your preferred email address at any time in the ‘My details’ section of My Account. If you would like to share a copy of your bill with others, such as other people you live with, you can forward your paperless bill to others using your own email account.
I have Direct Debit. What happens when my credit card expires or when I receive a new credit or debit card?
We keep track of your card's expiry date, to help make sure your Direct Debit won't be disrupted. We'll notify you in writing or via email (if you're registered for Paperless) in advance to remind you to update your credit/debit card details. We keep track of your card's expiry date, to help make sure your Direct Debit won't be disrupted. We'll notify you in writing or via email (if you're registered for Paperless) in advance to remind you to update your credit/debit card details.