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Who is eligible for the WA Household Electricity Credit?
The WA Household Electricity Credit was applied as an offset to current residential customer accounts that were supplied electricity by Synergy under an eligible residential product as at 4 October 2020. There is no application or opt-in action needed for customers who have an eligible customer account. Eligible customers will automatically receive their credit. Eligible residential products include: The Home Plan (A1) Tariff. All non-standard residential electricity supply products including the Smart Home Plan, EV Home Plan, and grandfathered products including SmartPower and PowerShift. Pilot products offered by Synergy targeting residential customers including Alkimos Beach and PowerBank. Eligible customer accounts are only entitled to one WA Household Electricity Credit per account. K1 and business customers are not eligible for the credit. Eligible K1 customers received the Small Business and Charity Offset in May 2020. B1 customers are not eligible as they will receive the credit under their A1 account (noting B1 customers will also have an accompanying eligible residential product that will receive the credit). The State Government has advised that households which are billed for their electricity use not by Synergy or Horizon, such as residents of caravan parks, retirement villages, apartment buildings or communities supplied by local mining companies, will be eligible for an equivalent credit, except in exceptional circumstances. Households that are billed by these providers and that were registered for the Energy Concession Extension Scheme (ECES) on 4 October 2020, will receive an equivalent credit automatically through the ECES. Work is currently underway on an application process for households not billed directly by Synergy or Horizon Power and for those who are not eligible for ECES. This work is being completed by the State Government. Further information on the process for households not billed by Synergy or Horizon to obtain an equivalent credit is available at https://www.wa.gov.au/service/community-services/grants-and-subsidies/apply-household-electricity-credit. The WA Household Electricity Credit was applied as an offset to current residential customer accounts that were supplied electricity by Synergy under an eligible residential product as at 4 October 2020. There is no application or opt-in action needed for customers who have an eligible customer account. Eligible customers will automatically receive their credit. Eligible residential products include: The Home Plan (A1) Tariff. All non-standard residential electricity supply products including the Smart Home Plan, EV Home Plan, and grandfathered products including SmartPower and PowerShift. Pilot products offered by Synergy targeting residential customers including Alkimos Beach and PowerBank. Eligible customer accounts are only entitled to one WA Household Electricity Credit per account. K1 and business customers are not eligible for the credit. Eligible K1 customers received the Small Business and Charity Offset in May 2020. B1 customers are not eligible as they will receive the credit under their A1 account (noting B1 customers will also have an accompanying eligible residential product that will receive the credit). The State Government has advised that households which are billed for their electricity use not by Synergy or Horizon, such as residents of caravan parks, retirement villages, apartment buildings or communities supplied by local mining companies, will be eligible for an equivalent credit, except in exceptional circumstances. Households that are billed by these providers and that were registered for the Energy Concession Extension Scheme (ECES) on 4 October 2020, will receive an equivalent credit automatically through the ECES. Work is currently underway on an application process for households not billed directly by Synergy or Horizon Power and for those who are not eligible for ECES. This work is being completed by the State Government. Further information on the process for households not billed by Synergy or Horizon to obtain an equivalent credit is available at https://www.wa.gov.au/service/community-services/grants-and-subsidies/apply-household-electricity-credit.
Why does Synergy charge a paper bill fee?
Synergy incurs costs each time a paper bill is sent to a customer. We try to keep these costs as low as possible as they are passed onto customers unless you’re exempt. Customers can avoid this fee by switching to paperless billing. You are exempt from the paper bill fee if you are; An eligible concession card holder A residential customer aged 65 years and over Currently identified as being in hardship Synergy incurs costs each time a paper bill is sent to a customer. We try to keep these costs as low as possible as they are passed onto customers unless you’re exempt. Customers can avoid this fee by switching to paperless billing. You are exempt from the paper bill fee if you are; An eligible concession card holder A residential customer aged 65 years and over Currently identified as being in hardship
Can I opt out?
During the initial two-year term, you can opt-out of Battery Rewards if you are no longer residing at the property or if life support equipment is required at the premises. In either case you can end your participation in the program by giving Synergy verbal or written notice. After the initial term you can opt-out at any time by providing a minimum of 20 business days’ notice by calling us on 13 13 53 or writing to: Synergy GPO Box U1913 Perth WA 6845 During the initial two-year term, you can opt-out of Battery Rewards if you are no longer residing at the property or if life support equipment is required at the premises. In either case you can end your participation in the program by giving Synergy verbal or written notice. After the initial term you can opt-out at any time by providing a minimum of 20 business days’ notice by calling us on 13 13 53 or writing to: Synergy GPO Box U1913 Perth WA 6845
How do I calculate my appliance electricity costs?
With home appliances making up over 35% of your household electricity bills in WA, find out which of your home appliances are costing you in electricity. Use our appliance running cost calculator to see the average estimated cost in your electricity bill and learn ways on how to reduce your bill. Other factors that can affect your appliance electricity costs include the make, model, age and efficiency of the appliance, appliance settings and how it is used by you. With home appliances making up over 35% of your household electricity bills in WA, find out which of your home appliances are costing you in electricity. Use our appliance running cost calculator to see the average estimated cost in your electricity bill and learn ways on how to reduce your bill. Other factors that can affect your appliance electricity costs include the make, model, age and efficiency of the appliance, appliance settings and how it is used by you.
How much does electricity cost?
Based on the standard A1 electricity tariff for residential properties, Synergy charges one flat rate applied to all units (kWH) of electricity used. The supply and usage fees below are set by the Government and are current as of July 2024. • Supply charge – 113.2200 cents per day • Supply charge: additional homes – 45.0158 cents per day • Electricity charge – 31.5823 cents per unit Effective 1 July 2024. Prices are subject to change from time to time and other fees and charges may also apply. Prices listed include GST unless otherwise stated. By law we calculate our prices to four decimal places. Electricity is charged by the 'unit'. A 'unit' is one kilowatt-hour (kWh). Based on the standard A1 electricity tariff for residential properties, Synergy charges one flat rate applied to all units (kWH) of electricity used. The supply and usage fees below are set by the Government and are current as of July 2024. • Supply charge – 113.2200 cents per day • Supply charge: additional homes – 45.0158 cents per day • Electricity charge – 31.5823 cents per unit Effective 1 July 2024. Prices are subject to change from time to time and other fees and charges may also apply. Prices listed include GST unless otherwise stated. By law we calculate our prices to four decimal places. Electricity is charged by the 'unit'. A 'unit' is one kilowatt-hour (kWh).
Why is my bill late?
To enable timely and accurate billing, Synergy must receive the correct metering data from the meter at your property from the network provider. On occasion the provision of this data may be delayed for a number of reasons including but not limited to metering delays through the network provider, a meter change on the property, a product change on the Synergy account or metering data validation issues. Recently, due to technical issues, the network operator has been unable to provide us with metering data for some accounts since the meters were last read. As a result, we’ve been unable to issue bills to impacted accounts for recent electricity consumption as per our standard 60-day billing cycle. This means that bills for impacted accounts will cover a longer period of time than usual. Synergy is working closely with the network operator to assist and resolve the technical issue as a priority and we will issue bills for impacted accounts as soon as possible. To enable timely and accurate billing, Synergy must receive the correct metering data from the meter at your property from the network provider. On occasion the provision of this data may be delayed for a number of reasons including but not limited to metering delays through the network provider, a meter change on the property, a product change on the Synergy account or metering data validation issues. Recently, due to technical issues, the network operator has been unable to provide us with metering data for some accounts since the meters were last read. As a result, we’ve been unable to issue bills to impacted accounts for recent electricity consumption as per our standard 60-day billing cycle. This means that bills for impacted accounts will cover a longer period of time than usual. Synergy is working closely with the network operator to assist and resolve the technical issue as a priority and we will issue bills for impacted accounts as soon as possible.
Can I cancel Paperless at any time?
Yes. My Account makes it easy for you to switch between paper and paperless at any time. Just select Paperless from the right hand menu to cancel this service in less than three clicks. We’ll also ask why you’re cancelling Paperless along the way to help us continue to make our services even better. Register for My Account Yes. My Account makes it easy for you to switch between paper and paperless at any time. Just select Paperless from the right hand menu to cancel this service in less than three clicks. We’ll also ask why you’re cancelling Paperless along the way to help us continue to make our services even better. Register for My Account
Top 10 tips for electricity safety at home
Because we use it every day, it’s so easy to forget how dangerous electricity can be. Our message is to always put safety first, and respect electricity. Here's our recommended tips for keeping safe around electricity at home. Because we use it every day, it’s so easy to forget how dangerous electricity can be. Our message is to always put safety first, and respect electricity. Here's our recommended tips for keeping safe around electricity at home.
Who should be the account holder of a temporary supply?
Whenever a property has a power supply, there must be an account holder who is responsible for paying the account. The account holder is usually the property owner, but if you only need power temporarily, the builder or electrician can be the account holder.This way, the tradesperson will be billed for any power used during construction. If you’re not sure who should be responsible, check your building contract for details. Whenever a property has a power supply, there must be an account holder who is responsible for paying the account. The account holder is usually the property owner, but if you only need power temporarily, the builder or electrician can be the account holder.This way, the tradesperson will be billed for any power used during construction. If you’re not sure who should be responsible, check your building contract for details.
Energy
You know what energy is – you might feel like you have more of it after that chocolate bar at 3pm. Scientifically speaking, energy is the ability to do work or produce a change over time. It’s expressed in kilowatt hours (kWh). You know what energy is – you might feel like you have more of it after that chocolate bar at 3pm. Scientifically speaking, energy is the ability to do work or produce a change over time. It’s expressed in kilowatt hours (kWh).