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What is the difference between 'Account period', 'Supply period' and 'Charge period' on my bill?
Account period is the period from your previous bill to the issue date of your current bill. If the Account period on your current bill is '14 Sep 2017 - 14 Nov 2017', this means your previous bill was issued to you on 14 September 2017, and your current bill was issued to you on 14 November 2017. Supply period is the date your meter was last read by Western Power, up to the current read date. If the Supply period on your current bill is '14 Sep 2017 - 10 Nov 2017', this means your meter was previously read on 14 September 2017, and most recently read on 10 November 2017. Charge period is your billing period and includes all charges, concessions, rebates or discounts since your last bill. Learn more about the other important bits of information on your bill Account period is the period from your previous bill to the issue date of your current bill. If the Account period on your current bill is '14 Sep 2017 - 14 Nov 2017', this means your previous bill was issued to you on 14 September 2017, and your current bill was issued to you on 14 November 2017. Supply period is the date your meter was last read by Western Power, up to the current read date. If the Supply period on your current bill is '14 Sep 2017 - 10 Nov 2017', this means your meter was previously read on 14 September 2017, and most recently read on 10 November 2017. Charge period is your billing period and includes all charges, concessions, rebates or discounts since your last bill. Learn more about the other important bits of information on your bill
Depth of Discharge
This is the level the battery is set to discharge to and is crucial to ensure the longevity of certain battery chemistries. Lithium ion batteries (and some other types) are never fully discharged, because that would have a detrimental effect on the life of the battery. For example, if the depth of discharge was 80%, the battery would shut off and not provide any further power once it reached 20% of its capacity. Older lead acid batteries typically are set to discharge to about 50% and more modern Lithium Ion batteries are able to have much higher depths of discharge up to about 90%. If manufacturers advertise 100% depth of discharge, they usually have a buffer of battery capacity that they do quote on their data sheet. This is the level the battery is set to discharge to and is crucial to ensure the longevity of certain battery chemistries. Lithium ion batteries (and some other types) are never fully discharged, because that would have a detrimental effect on the life of the battery. For example, if the depth of discharge was 80%, the battery would shut off and not provide any further power once it reached 20% of its capacity. Older lead acid batteries typically are set to discharge to about 50% and more modern Lithium Ion batteries are able to have much higher depths of discharge up to about 90%. If manufacturers advertise 100% depth of discharge, they usually have a buffer of battery capacity that they do quote on their data sheet.
Tier 1
This is a scale used to rank solar panel manufacturers on their reliability and economic stability. Tier 1 is the top ranking. This is a scale used to rank solar panel manufacturers on their reliability and economic stability. Tier 1 is the top ranking.
How can I tell if my bill is estimated?
You can check if your bill is estimated by grabbing a copy of your bill... Look for the 'How much energy have you used?' chart half way down the bill. You can check if your bill is estimated by grabbing a copy of your bill... Look for the 'How much energy have you used?' chart half way down the bill.
Who is eligible for the WA Household Electricity Credit?
The WA Household Electricity Credit was applied as an offset to current residential customer accounts that were supplied electricity by Synergy under an eligible residential product as at 4 October 2020. There is no application or opt-in action needed for customers who have an eligible customer account. Eligible customers will automatically receive their credit. Eligible residential products include: The Home Plan (A1) Tariff. All non-standard residential electricity supply products including the Smart Home Plan, EV Home Plan, and grandfathered products including SmartPower and PowerShift. Pilot products offered by Synergy targeting residential customers including Alkimos Beach and PowerBank. Eligible customer accounts are only entitled to one WA Household Electricity Credit per account. K1 and business customers are not eligible for the credit. Eligible K1 customers received the Small Business and Charity Offset in May 2020. B1 customers are not eligible as they will receive the credit under their A1 account (noting B1 customers will also have an accompanying eligible residential product that will receive the credit). The State Government has advised that households which are billed for their electricity use not by Synergy or Horizon, such as residents of caravan parks, retirement villages, apartment buildings or communities supplied by local mining companies, will be eligible for an equivalent credit, except in exceptional circumstances. Households that are billed by these providers and that were registered for the Energy Concession Extension Scheme (ECES) on 4 October 2020, will receive an equivalent credit automatically through the ECES. Work is currently underway on an application process for households not billed directly by Synergy or Horizon Power and for those who are not eligible for ECES. This work is being completed by the State Government. Further information on the process for households not billed by Synergy or Horizon to obtain an equivalent credit is available at https://www.wa.gov.au/service/community-services/grants-and-subsidies/apply-household-electricity-credit. The WA Household Electricity Credit was applied as an offset to current residential customer accounts that were supplied electricity by Synergy under an eligible residential product as at 4 October 2020. There is no application or opt-in action needed for customers who have an eligible customer account. Eligible customers will automatically receive their credit. Eligible residential products include: The Home Plan (A1) Tariff. All non-standard residential electricity supply products including the Smart Home Plan, EV Home Plan, and grandfathered products including SmartPower and PowerShift. Pilot products offered by Synergy targeting residential customers including Alkimos Beach and PowerBank. Eligible customer accounts are only entitled to one WA Household Electricity Credit per account. K1 and business customers are not eligible for the credit. Eligible K1 customers received the Small Business and Charity Offset in May 2020. B1 customers are not eligible as they will receive the credit under their A1 account (noting B1 customers will also have an accompanying eligible residential product that will receive the credit). The State Government has advised that households which are billed for their electricity use not by Synergy or Horizon, such as residents of caravan parks, retirement villages, apartment buildings or communities supplied by local mining companies, will be eligible for an equivalent credit, except in exceptional circumstances. Households that are billed by these providers and that were registered for the Energy Concession Extension Scheme (ECES) on 4 October 2020, will receive an equivalent credit automatically through the ECES. Work is currently underway on an application process for households not billed directly by Synergy or Horizon Power and for those who are not eligible for ECES. This work is being completed by the State Government. Further information on the process for households not billed by Synergy or Horizon to obtain an equivalent credit is available at https://www.wa.gov.au/service/community-services/grants-and-subsidies/apply-household-electricity-credit.
Is my payment number the same as my account number?
It's the 8-12 digit number, located top right of your bill (on the front page). Your payment number is the 10 digit number located on the bottom right, below the dotted line, on the front of your bill. This number is generated each time you make a payment and is needed when conveniently paying your bill online using a credit or debit card. It's the 8-12 digit number, located top right of your bill (on the front page). Your payment number is the 10 digit number located on the bottom right, below the dotted line, on the front of your bill. This number is generated each time you make a payment and is needed when conveniently paying your bill online using a credit or debit card.
Can I receive my bill notification via SMS?
Yes. As a part of Paperless you can also opt into receiving an SMS reminder when your bill's arrived and we will also send you a friendly reminder just before your bill is due so you can avoid any late fees. Another good reason to switch to Paperless. Switch now Yes. As a part of Paperless you can also opt into receiving an SMS reminder when your bill's arrived and we will also send you a friendly reminder just before your bill is due so you can avoid any late fees. Another good reason to switch to Paperless. Switch now
Would roof-top solar reduce my bill?
You could save on your electricity costs if you have solar panels installed. How much you could save depends on your energy consumption. Unless you have a battery or storage device, the solar power you generate (which occurs during the day) also needs to be used during the day. So, if you’re using heavy appliances at night, your solar panels won’t help to power these, and you won’t be maximising your solar investment. There are plenty of small changes you can make to better manage your energy usage. These changes could help you get more out of your solar panels. For example: Do your laundry during the day when your solar panels are receiving maximum sunlight, especially between 10am and 2pm. Keep energy usage to a minimum at night if possible. Use a slow-cooker to cook dinner during the day. Charge your phone, laptops and other devices during the day. To find out how you can get the most out of your roof-top solar, see more tips here. You could save on your electricity costs if you have solar panels installed. How much you could save depends on your energy consumption. Unless you have a battery or storage device, the solar power you generate (which occurs during the day) also needs to be used during the day. So, if you’re using heavy appliances at night, your solar panels won’t help to power these, and you won’t be maximising your solar investment. There are plenty of small changes you can make to better manage your energy usage. These changes could help you get more out of your solar panels. For example: Do your laundry during the day when your solar panels are receiving maximum sunlight, especially between 10am and 2pm. Keep energy usage to a minimum at night if possible. Use a slow-cooker to cook dinner during the day. Charge your phone, laptops and other devices during the day. To find out how you can get the most out of your roof-top solar, see more tips here.
Can I add my concession card on more than one account?
Unfortunately, no. The Office of State Revenue governs concession card guidelines and any eligible rebates or concessions can be applied to one account (your main residence). Unfortunately, no. The Office of State Revenue governs concession card guidelines and any eligible rebates or concessions can be applied to one account (your main residence).
What does EasyGreen cost?
EasyGreen® lets you choose a fixed contribution ranging from $10 to $80 that gets added to your Synergy bill. Your EasyGreen contribution is in addition to the standard tariff you pay for the electricity you receive from Synergy. The tariff is set by the state government and is generally reviewed and reset annually, taking into account any cost increases. Synergy will use your EasyGreen contribution to purchase an equivalent amount of renewable energy certificates (RECs) produced from nationally accredited GreenPower renewable energy sources. Learn more about green energy options EasyGreen® lets you choose a fixed contribution ranging from $10 to $80 that gets added to your Synergy bill. Your EasyGreen contribution is in addition to the standard tariff you pay for the electricity you receive from Synergy. The tariff is set by the state government and is generally reviewed and reset annually, taking into account any cost increases. Synergy will use your EasyGreen contribution to purchase an equivalent amount of renewable energy certificates (RECs) produced from nationally accredited GreenPower renewable energy sources. Learn more about green energy options