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Cycle life
Cycle life has nothing to do with cyclists wearing lycra and drinking lattes at your local café (although keep up the great work if you are one!). Cycle life is the number of charge/discharge cycles a battery can achieve prior to reaching end of its design life which is usually when its capacity is significantly reduced. Cycle life has nothing to do with cyclists wearing lycra and drinking lattes at your local café (although keep up the great work if you are one!). Cycle life is the number of charge/discharge cycles a battery can achieve prior to reaching end of its design life which is usually when its capacity is significantly reduced.
What happens if I want to cancel my solar application?
We understand that there are times that our customers want to cancel a solar application, whether it be because you've changed your mind about installing solar or you've proceeded with a different installer. We understand that there are times that our customers want to cancel a solar application, whether it be because you've changed your mind about installing solar or you've proceeded with a different installer.
Why do I need to notify you when I upgrade my system?
If you want to upgrade the size of your existing system you’ll need to complete the Distributed Energy Systems application form. If you want to change the capacity of your inverter, you’ll also need approval from Western Power before making any changes. For REBS customers, if you upgrade your system you may no longer be eligible for REBS and will need to apply for DEBS. If you want to upgrade the size of your existing system you’ll need to complete the Distributed Energy Systems application form. If you want to change the capacity of your inverter, you’ll also need approval from Western Power before making any changes. For REBS customers, if you upgrade your system you may no longer be eligible for REBS and will need to apply for DEBS.
Is Synergy an accredited GreenPower supplier?
Yes. Synergy's Albany wind farm, a Bright Energy Investments joint venture and part of the Albany Grasmere Wind Farm, is an accredited energy supplier for the GreenPower program and is cutting Australia’s greenhouse gas emissions by 65,000 tonnes per annum. That's equal to taking nearly 15,000 cars from our roads for one year. Yes. Synergy's Albany wind farm, a Bright Energy Investments joint venture and part of the Albany Grasmere Wind Farm, is an accredited energy supplier for the GreenPower program and is cutting Australia’s greenhouse gas emissions by 65,000 tonnes per annum. That's equal to taking nearly 15,000 cars from our roads for one year.
What is a payment arrangement?
If you’re experiencing payment difficulties and finding it hard to pay your Synergy bill, we may be able to help you with an interest-free and fee-free instalment plan to help avoid disconnection. We will ensure any plan is fair and reasonable, by taking into account information about your capacity to pay and any debt owed to Synergy. This is known as a payment arrangement. With a payment arrangement in place, you could pay your Synergy bill and outstanding amounts off in smaller amounts over time, rather than all at once. It’s easy to apply for a payment arrangement online – you’ll just need a copy of your bill to get started. We’ll let you know if your payment arrangement application is successful at the end of the process and the details of the amounts and due dates for instalments. If you’re experiencing payment difficulties and finding it hard to pay your Synergy bill, we may be able to help you with an interest-free and fee-free instalment plan to help avoid disconnection. We will ensure any plan is fair and reasonable, by taking into account information about your capacity to pay and any debt owed to Synergy. This is known as a payment arrangement. With a payment arrangement in place, you could pay your Synergy bill and outstanding amounts off in smaller amounts over time, rather than all at once. It’s easy to apply for a payment arrangement online – you’ll just need a copy of your bill to get started. We’ll let you know if your payment arrangement application is successful at the end of the process and the details of the amounts and due dates for instalments.
What is an export limit and how does it work?
An export limit refers to the maximum amount of solar energy generated by a rooftop solar PV system, in excess to personal consumption, that is permitted to be exported to, or feed back into, the electricity grid. The purpose of export limiting is to help ensure that the grid remains stable and safe. For the solar PV system to be export limited, at installation a sensor is attached to the inverter that determines the amount of current being sent to the grid (an export limiter). The inverter converts solar energy into electricity. This solar generated electricity offsets consumption at the property first at the time of generation and then anything in excess is exported to the grid. The export limiter controls the amount that can be exported to the grid. The offset of solar generated electricity against your personal consumption will help to reduce your electricity costs as you are not drawing electricity directly from the grid. Export limits are set in accordance with Western Power’s Basic Embedded Generator Connection Technical Requirements. How to apply: An application to install or connect a solar PV system that cannot meet ESM requirements and is required to be subject to an export limit cannot be completed online. To apply, please complete the Distributed Energy Systems Application for renewable energy system with an inverter capacity of up to 30kW form. An export limit refers to the maximum amount of solar energy generated by a rooftop solar PV system, in excess to personal consumption, that is permitted to be exported to, or feed back into, the electricity grid. The purpose of export limiting is to help ensure that the grid remains stable and safe. For the solar PV system to be export limited, at installation a sensor is attached to the inverter that determines the amount of current being sent to the grid (an export limiter). The inverter converts solar energy into electricity. This solar generated electricity offsets consumption at the property first at the time of generation and then anything in excess is exported to the grid. The export limiter controls the amount that can be exported to the grid. The offset of solar generated electricity against your personal consumption will help to reduce your electricity costs as you are not drawing electricity directly from the grid. Export limits are set in accordance with Western Power’s Basic Embedded Generator Connection Technical Requirements. How to apply: An application to install or connect a solar PV system that cannot meet ESM requirements and is required to be subject to an export limit cannot be completed online. To apply, please complete the Distributed Energy Systems Application for renewable energy system with an inverter capacity of up to 30kW form.
Is my payment number the same as my account number?
It's the 8-12 digit number, located top right of your bill (on the front page). Your payment number is the 10 digit number located on the bottom right, below the dotted line, on the front of your bill. This number is generated each time you make a payment and is needed when conveniently paying your bill online using a credit or debit card. It's the 8-12 digit number, located top right of your bill (on the front page). Your payment number is the 10 digit number located on the bottom right, below the dotted line, on the front of your bill. This number is generated each time you make a payment and is needed when conveniently paying your bill online using a credit or debit card.
Can I receive my bill notification via SMS?
Yes. As a part of Paperless you can also opt into receiving an SMS reminder when your bill's arrived and we will also send you a friendly reminder just before your bill is due so you can avoid any late fees. Another good reason to switch to Paperless. Switch now Yes. As a part of Paperless you can also opt into receiving an SMS reminder when your bill's arrived and we will also send you a friendly reminder just before your bill is due so you can avoid any late fees. Another good reason to switch to Paperless. Switch now
Would roof-top solar reduce my bill?
You could save on your electricity costs if you have solar panels installed. How much you could save depends on your energy consumption. Unless you have a battery or storage device, the solar power you generate (which occurs during the day) also needs to be used during the day. So, if you’re using heavy appliances at night, your solar panels won’t help to power these, and you won’t be maximising your solar investment. There are plenty of small changes you can make to better manage your energy usage. These changes could help you get more out of your solar panels. For example: Do your laundry during the day when your solar panels are receiving maximum sunlight, especially between 10am and 2pm. Keep energy usage to a minimum at night if possible. Use a slow-cooker to cook dinner during the day. Charge your phone, laptops and other devices during the day. To find out how you can get the most out of your roof-top solar, see more tips here. You could save on your electricity costs if you have solar panels installed. How much you could save depends on your energy consumption. Unless you have a battery or storage device, the solar power you generate (which occurs during the day) also needs to be used during the day. So, if you’re using heavy appliances at night, your solar panels won’t help to power these, and you won’t be maximising your solar investment. There are plenty of small changes you can make to better manage your energy usage. These changes could help you get more out of your solar panels. For example: Do your laundry during the day when your solar panels are receiving maximum sunlight, especially between 10am and 2pm. Keep energy usage to a minimum at night if possible. Use a slow-cooker to cook dinner during the day. Charge your phone, laptops and other devices during the day. To find out how you can get the most out of your roof-top solar, see more tips here.
How do I cancel my Direct Debit?
The easiest way to cancel your Direct Debit or update your account details is via My Account. Your payment may still be debited automatically if you cancel your Direct Debit less than 5 business days before your next bill payment or instalment is due. The easiest way to cancel your Direct Debit or update your account details is via My Account. Your payment may still be debited automatically if you cancel your Direct Debit less than 5 business days before your next bill payment or instalment is due.