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Why is the buyback rate for DEBS less than what you charge me for power?
The wholesale electricity (power generation) cost only makes up about 20% of the total cost to supply electricity to residential customers. The remaining 80% of the cost to supply includes network costs (building and maintaining poles and wires), capacity costs (maintaining enough generators to meet peak demand) and other costs such as those associated with renewable schemes and retail. These costs contribute to the reliability of the grid, so that power is available whenever you need it. When we purchase electricity from our customers we don’t receive any of the other services such as network, capacity and retail services that are needed to supply electricity to another home. Therefore, the DEBS is closer to the wholesale electricity cost rather than the total electricity supply cost. The wholesale electricity (power generation) cost only makes up about 20% of the total cost to supply electricity to residential customers. The remaining 80% of the cost to supply includes network costs (building and maintaining poles and wires), capacity costs (maintaining enough generators to meet peak demand) and other costs such as those associated with renewable schemes and retail. These costs contribute to the reliability of the grid, so that power is available whenever you need it. When we purchase electricity from our customers we don’t receive any of the other services such as network, capacity and retail services that are needed to supply electricity to another home. Therefore, the DEBS is closer to the wholesale electricity cost rather than the total electricity supply cost.
Can I choose to stay on REBS?
If you are an existing REBS customer, you can choose to stay on REBS subject to the REBS terms and conditions. If you make changes to your distributed energy system, you may not be eligible to continue to receive REBS. If you are an existing REBS customer, you can choose to stay on REBS subject to the REBS terms and conditions. If you make changes to your distributed energy system, you may not be eligible to continue to receive REBS.
Who is eligible for the EAP boost payment?
To be eligible for the one-off EAP boost payment of $305.25, customers must have successfully applied to receive or be receiving the EAP before 30 September 2020. The one-off EAP boost payment was applied to the customer's account on 11 May 2020, if they were registered for the EAP by 30 April 2020. Eligible customers who registered for the EAP after 30 April 2020 and by the deadline date of 30 September 2020, received their one-off EAP boost payment by the 5th business day of the following month. Registrations have been completed and will appear as a credit on the next bill (after it’s been applied to your account). Customers receiving the boost payment will still be eligible for the 'normal' or ‘base’ EAP if they meet the eligibility requirements. To be eligible for the one-off EAP boost payment of $305.25, customers must have successfully applied to receive or be receiving the EAP before 30 September 2020. The one-off EAP boost payment was applied to the customer's account on 11 May 2020, if they were registered for the EAP by 30 April 2020. Eligible customers who registered for the EAP after 30 April 2020 and by the deadline date of 30 September 2020, received their one-off EAP boost payment by the 5th business day of the following month. Registrations have been completed and will appear as a credit on the next bill (after it’s been applied to your account). Customers receiving the boost payment will still be eligible for the 'normal' or ‘base’ EAP if they meet the eligibility requirements.
What payment options are available?
We have a number of flexible and tailored payment options available to support our customers including customised payments extensions or instalment plans. Visit here for more information. We have a number of flexible and tailored payment options available to support our customers including customised payments extensions or instalment plans. Visit here for more information.
I have checked that I am eligible to receive this one-off boost payment. What do I need to do to ensure Synergy credits my account?
For all customers that registered for the EAP before 17 March 2020, the one-off boost payment was automatically applied to your account. This was seen as a credit on your first bill that was generated after 11 May 2020. For eligible customers who were not receiving the EAP before 17 March 2020, these customers had until the 30 September 2020 to register their concession details. Once registered, eligible customers received the one-off EAP boost payment. For all customers that registered for the EAP before 17 March 2020, the one-off boost payment was automatically applied to your account. This was seen as a credit on your first bill that was generated after 11 May 2020. For eligible customers who were not receiving the EAP before 17 March 2020, these customers had until the 30 September 2020 to register their concession details. Once registered, eligible customers received the one-off EAP boost payment.
What is the WA government Energy Assistance Payment (WAEAP)
The WA Government Energy Assistance Payment (EAP) is a scheme that provides payment assistance to eligible customers with electricity costs. The EAP is currently $305.25 per year and is passed on to customers as equal deductions split across the customer bills for the year. The ‘normal’ or ‘base’ EAP will continue to be applied to customer bills in this way. The WA Government Energy Assistance Payment (EAP) is a scheme that provides payment assistance to eligible customers with electricity costs. The EAP is currently $305.25 per year and is passed on to customers as equal deductions split across the customer bills for the year. The ‘normal’ or ‘base’ EAP will continue to be applied to customer bills in this way.
Will my bill look the same?
If you have an Advanced Meter installed, you won’t need to do anything differently, but your bills will look a little different. If you have had an Advanced Meter installed, you will still see your total consumption appear on your bill. However, this will not include a reference to previous and current accumulation reads as Synergy will instead aggregate your half hourly interval reads into total consumption. Half hourly meter reading information is collected daily and will be available on your Synergy My Account, typically within one business day of Western Power collecting the data from your Advanced Meter. The interval data (half hourly data recordings) is collected daily and is typically available on Synergy’s website in My Account the following day. This will provide you with 48 readings per Advanced Meter register, per day – or approximately 2,880 recordings per meter register per bill. Synergy notes that you can still take accumulative consumption and generation reads yourself from the Advanced Meter registers, and your Synergy My Account will allow you to export intervals to Microsoft Excel so you can utilise this base data for your own purposes. If you have an Advanced Meter installed, you won’t need to do anything differently, but your bills will look a little different. If you have had an Advanced Meter installed, you will still see your total consumption appear on your bill. However, this will not include a reference to previous and current accumulation reads as Synergy will instead aggregate your half hourly interval reads into total consumption. Half hourly meter reading information is collected daily and will be available on your Synergy My Account, typically within one business day of Western Power collecting the data from your Advanced Meter. The interval data (half hourly data recordings) is collected daily and is typically available on Synergy’s website in My Account the following day. This will provide you with 48 readings per Advanced Meter register, per day – or approximately 2,880 recordings per meter register per bill. Synergy notes that you can still take accumulative consumption and generation reads yourself from the Advanced Meter registers, and your Synergy My Account will allow you to export intervals to Microsoft Excel so you can utilise this base data for your own purposes.
How will the AMI program benefit customers?
With the use of MyAccount, your bill will no longer be a surprise. You can track your daily electricity consumption and make immediate changes if your usage is higher than expected. Having access to the half hourly consumption data from the previous day will help customers pinpoint how power is being used at the premises. If your consumption is looking higher than you expect, you can make changes to your energy consumption to reduce the impact of your next bill. If you are considering solar, interval data will help you understand your daytime household power consumption and more accurately calculate your return on investment. Your AMI meter can be read remotely. The data is sent wirelessly with state-of-the-art encryption. This means estimated bills are (in the majority of cases) eliminated. AMI Meters can be remotely ‘armed’ by Western Power. Customers then reconnect the electricity to their property by pressing a button on the meter to enable faster re-connection of electricity to a property. Customers without an AMI enabled meter require a Western Power technician or crew to attend site to physically reinstate fuses and/or service leads. This can take up to 2 business days for metropolitan customers and up to 6 business days for rural customers. AMI Meters will help with the future development of new retail products and services, for example new tariffs that charge different rates at different times of the day, something that hasn’t been possible without interval enabled meters installed across a large portion of the network. In addition, Synergy intends to introduce several new products and features to assist customers in taking advantage of AMI Meters and interval data in the future, including giving customers the opportunity to request an AMI Meter even if it is not due for end-of-life replacement via Western Power. With the use of MyAccount, your bill will no longer be a surprise. You can track your daily electricity consumption and make immediate changes if your usage is higher than expected. Having access to the half hourly consumption data from the previous day will help customers pinpoint how power is being used at the premises. If your consumption is looking higher than you expect, you can make changes to your energy consumption to reduce the impact of your next bill. If you are considering solar, interval data will help you understand your daytime household power consumption and more accurately calculate your return on investment. Your AMI meter can be read remotely. The data is sent wirelessly with state-of-the-art encryption. This means estimated bills are (in the majority of cases) eliminated. AMI Meters can be remotely ‘armed’ by Western Power. Customers then reconnect the electricity to their property by pressing a button on the meter to enable faster re-connection of electricity to a property. Customers without an AMI enabled meter require a Western Power technician or crew to attend site to physically reinstate fuses and/or service leads. This can take up to 2 business days for metropolitan customers and up to 6 business days for rural customers. AMI Meters will help with the future development of new retail products and services, for example new tariffs that charge different rates at different times of the day, something that hasn’t been possible without interval enabled meters installed across a large portion of the network. In addition, Synergy intends to introduce several new products and features to assist customers in taking advantage of AMI Meters and interval data in the future, including giving customers the opportunity to request an AMI Meter even if it is not due for end-of-life replacement via Western Power.
Will there be any changes to my bill?
There will be minimal change to your bill with the switch to an AMI Meter. A summary of your consumption information will be displayed on your bill with the interval data (half hourly data recordings) available on Synergy's website in My Account the following day providing you with 48 readings per day or approximately 2,880 recordings per bill. There will be minimal change to your bill with the switch to an AMI Meter. A summary of your consumption information will be displayed on your bill with the interval data (half hourly data recordings) available on Synergy's website in My Account the following day providing you with 48 readings per day or approximately 2,880 recordings per bill.
What are the eligibility requirements for the EAP?
You'll need to hold one of the following cards to be eligible for the EAP: Centrelink Health Care Card Centrelink Pensioner Concessions Card Veteran Affairs Gold Card Centrelink Commonwealth Seniors Card Veteran Affairs Commonwealth Seniors Card Veteran Affairs Pensioner Concession Card Please note, to receive any credit into your account, the account must be active at the defined time of eligibility and the time Synergy is processing the credit. You'll need to hold one of the following cards to be eligible for the EAP: Centrelink Health Care Card Centrelink Pensioner Concessions Card Veteran Affairs Gold Card Centrelink Commonwealth Seniors Card Veteran Affairs Commonwealth Seniors Card Veteran Affairs Pensioner Concession Card Please note, to receive any credit into your account, the account must be active at the defined time of eligibility and the time Synergy is processing the credit.
Are there other renewable sources of energy?
Renewable energy is produced from sources that cannot be depleted. Renewable energy is produced from sources that cannot be depleted.