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How we calculate your bill
The rates and charges for electricity are set by the State Government. Synergy uses these to calculate your electricity bill in two parts. It's a combination of how much electricity you use and a daily cost for your connection to the electricity network. Your electricity use information is provided to us by Western Power who reads your meter approximately every two months. This is called ‘meter data’ or ‘energy data’ and is obtained from actual meter readings or estimated meter readings. Synergy is required to use this data when calculating your bill. This is then used by Synergy to calculate your electricity bill. We do this by applying your nominated electricity tariff or plan to the data, to obtain what we refer to as ‘billing data’. Western Power is responsible for the meter/energy data and Synergy is responsible for billing data. If, for any reason, you feel the amount on your bill is not what you expected, simply submit an enquiry online and we will review your bill. The rates and charges for electricity are set by the State Government. Synergy uses these to calculate your electricity bill in two parts. It's a combination of how much electricity you use and a daily cost for your connection to the electricity network. Your electricity use information is provided to us by Western Power who reads your meter approximately every two months. This is called ‘meter data’ or ‘energy data’ and is obtained from actual meter readings or estimated meter readings. Synergy is required to use this data when calculating your bill. This is then used by Synergy to calculate your electricity bill. We do this by applying your nominated electricity tariff or plan to the data, to obtain what we refer to as ‘billing data’. Western Power is responsible for the meter/energy data and Synergy is responsible for billing data. If, for any reason, you feel the amount on your bill is not what you expected, simply submit an enquiry online and we will review your bill.
Do all batteries last the same amount of time?
No, not all batteries will degrade equally. No, not all batteries will degrade equally.
I have been asked to press a button on my meter, what do I do?
If your meter has been de-energised it may need to be re-armed by Western Power and then activated by someone at the property. For more information please contact Western Power on 13 13 51 If your meter has been de-energised it may need to be re-armed by Western Power and then activated by someone at the property. For more information please contact Western Power on 13 13 51
Why is the buyback rate for DEBS less than what you charge me for power?
The wholesale electricity (power generation) cost only makes up about 20% of the total cost to supply electricity to residential customers. The remaining 80% of the cost to supply includes network costs (building and maintaining poles and wires), capacity costs (maintaining enough generators to meet peak demand) and other costs such as those associated with renewable schemes and retail. These costs contribute to the reliability of the grid, so that power is available whenever you need it. When we purchase electricity from our customers we don’t receive any of the other services such as network, capacity and retail services that are needed to supply electricity to another home. Therefore, the DEBS is closer to the wholesale electricity cost rather than the total electricity supply cost. The wholesale electricity (power generation) cost only makes up about 20% of the total cost to supply electricity to residential customers. The remaining 80% of the cost to supply includes network costs (building and maintaining poles and wires), capacity costs (maintaining enough generators to meet peak demand) and other costs such as those associated with renewable schemes and retail. These costs contribute to the reliability of the grid, so that power is available whenever you need it. When we purchase electricity from our customers we don’t receive any of the other services such as network, capacity and retail services that are needed to supply electricity to another home. Therefore, the DEBS is closer to the wholesale electricity cost rather than the total electricity supply cost.
Can I choose to stay on REBS?
If you are an existing REBS customer, you can choose to stay on REBS subject to the REBS terms and conditions. If you make changes to your distributed energy system, you may not be eligible to continue to receive REBS. If you are an existing REBS customer, you can choose to stay on REBS subject to the REBS terms and conditions. If you make changes to your distributed energy system, you may not be eligible to continue to receive REBS.
What is the WA government Energy Assistance Payment (WAEAP)
The WA Government Energy Assistance Payment (EAP) is a scheme that provides payment assistance to eligible customers with electricity costs. The EAP is currently $305.25 per year and is passed on to customers as equal deductions split across the customer bills for the year. The ‘normal’ or ‘base’ EAP will continue to be applied to customer bills in this way. The WA Government Energy Assistance Payment (EAP) is a scheme that provides payment assistance to eligible customers with electricity costs. The EAP is currently $305.25 per year and is passed on to customers as equal deductions split across the customer bills for the year. The ‘normal’ or ‘base’ EAP will continue to be applied to customer bills in this way.
Will my bill look the same?
If you have an Advanced Meter installed, you won’t need to do anything differently, but your bills will look a little different. If you have had an Advanced Meter installed, you will still see your total consumption appear on your bill. However, this will not include a reference to previous and current accumulation reads as Synergy will instead aggregate your half hourly interval reads into total consumption. Half hourly meter reading information is collected daily and will be available on your Synergy My Account, typically within one business day of Western Power collecting the data from your Advanced Meter. The interval data (half hourly data recordings) is collected daily and is typically available on Synergy’s website in My Account the following day. This will provide you with 48 readings per Advanced Meter register, per day – or approximately 2,880 recordings per meter register per bill. Synergy notes that you can still take accumulative consumption and generation reads yourself from the Advanced Meter registers, and your Synergy My Account will allow you to export intervals to Microsoft Excel so you can utilise this base data for your own purposes. If you have an Advanced Meter installed, you won’t need to do anything differently, but your bills will look a little different. If you have had an Advanced Meter installed, you will still see your total consumption appear on your bill. However, this will not include a reference to previous and current accumulation reads as Synergy will instead aggregate your half hourly interval reads into total consumption. Half hourly meter reading information is collected daily and will be available on your Synergy My Account, typically within one business day of Western Power collecting the data from your Advanced Meter. The interval data (half hourly data recordings) is collected daily and is typically available on Synergy’s website in My Account the following day. This will provide you with 48 readings per Advanced Meter register, per day – or approximately 2,880 recordings per meter register per bill. Synergy notes that you can still take accumulative consumption and generation reads yourself from the Advanced Meter registers, and your Synergy My Account will allow you to export intervals to Microsoft Excel so you can utilise this base data for your own purposes.
How will the AMI program benefit customers?
With the use of MyAccount, your bill will no longer be a surprise. You can track your daily electricity consumption and make immediate changes if your usage is higher than expected. Having access to the half hourly consumption data from the previous day will help customers pinpoint how power is being used at the premises. If your consumption is looking higher than you expect, you can make changes to your energy consumption to reduce the impact of your next bill. If you are considering solar, interval data will help you understand your daytime household power consumption and more accurately calculate your return on investment. Your AMI meter can be read remotely. The data is sent wirelessly with state-of-the-art encryption. This means estimated bills are (in the majority of cases) eliminated. AMI Meters can be remotely ‘armed’ by Western Power. Customers then reconnect the electricity to their property by pressing a button on the meter to enable faster re-connection of electricity to a property. Customers without an AMI enabled meter require a Western Power technician or crew to attend site to physically reinstate fuses and/or service leads. This can take up to 2 business days for metropolitan customers and up to 6 business days for rural customers. AMI Meters will help with the future development of new retail products and services, for example new tariffs that charge different rates at different times of the day, something that hasn’t been possible without interval enabled meters installed across a large portion of the network. In addition, Synergy intends to introduce several new products and features to assist customers in taking advantage of AMI Meters and interval data in the future, including giving customers the opportunity to request an AMI Meter even if it is not due for end-of-life replacement via Western Power. With the use of MyAccount, your bill will no longer be a surprise. You can track your daily electricity consumption and make immediate changes if your usage is higher than expected. Having access to the half hourly consumption data from the previous day will help customers pinpoint how power is being used at the premises. If your consumption is looking higher than you expect, you can make changes to your energy consumption to reduce the impact of your next bill. If you are considering solar, interval data will help you understand your daytime household power consumption and more accurately calculate your return on investment. Your AMI meter can be read remotely. The data is sent wirelessly with state-of-the-art encryption. This means estimated bills are (in the majority of cases) eliminated. AMI Meters can be remotely ‘armed’ by Western Power. Customers then reconnect the electricity to their property by pressing a button on the meter to enable faster re-connection of electricity to a property. Customers without an AMI enabled meter require a Western Power technician or crew to attend site to physically reinstate fuses and/or service leads. This can take up to 2 business days for metropolitan customers and up to 6 business days for rural customers. AMI Meters will help with the future development of new retail products and services, for example new tariffs that charge different rates at different times of the day, something that hasn’t been possible without interval enabled meters installed across a large portion of the network. In addition, Synergy intends to introduce several new products and features to assist customers in taking advantage of AMI Meters and interval data in the future, including giving customers the opportunity to request an AMI Meter even if it is not due for end-of-life replacement via Western Power.
Will there be any changes to my bill?
There will be minimal change to your bill with the switch to an AMI Meter. A summary of your consumption information will be displayed on your bill with the interval data (half hourly data recordings) available on Synergy's website in My Account the following day providing you with 48 readings per day or approximately 2,880 recordings per bill. There will be minimal change to your bill with the switch to an AMI Meter. A summary of your consumption information will be displayed on your bill with the interval data (half hourly data recordings) available on Synergy's website in My Account the following day providing you with 48 readings per day or approximately 2,880 recordings per bill.
What are the eligibility requirements for the EAP?
You'll need to hold one of the following cards to be eligible for the EAP: Centrelink Health Care Card Centrelink Pensioner Concessions Card Veteran Affairs Gold Card Centrelink Commonwealth Seniors Card Veteran Affairs Commonwealth Seniors Card Veteran Affairs Pensioner Concession Card Please note, to receive any credit into your account, the account must be active at the defined time of eligibility and the time Synergy is processing the credit. You'll need to hold one of the following cards to be eligible for the EAP: Centrelink Health Care Card Centrelink Pensioner Concessions Card Veteran Affairs Gold Card Centrelink Commonwealth Seniors Card Veteran Affairs Commonwealth Seniors Card Veteran Affairs Pensioner Concession Card Please note, to receive any credit into your account, the account must be active at the defined time of eligibility and the time Synergy is processing the credit.
Are there other renewable sources of energy?
Renewable energy is produced from sources that cannot be depleted. Renewable energy is produced from sources that cannot be depleted.