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How do I modify my Direct Debit by Instalment payment frequency?
You can change your Direct Debit by Instalment frequency online via My Account. You will need to do so at least 5 business days before your next Direct Debit Instalment payment date, so your details and Direct Debit arrangement are updated before your next scheduled Direct Debit Instalment withdrawal. You can change your Direct Debit by Instalment frequency online via My Account. You will need to do so at least 5 business days before your next Direct Debit Instalment payment date, so your details and Direct Debit arrangement are updated before your next scheduled Direct Debit Instalment withdrawal.
How can I reduce my energy usage?
There are many ways you can reduce energy consumption in your home. Small energy saving habits such as only running your washing machine with a full load, stopping your dishwasher before the energy-intensive drying cycle or switching appliances off at the wall, could make a difference to your energy costs. Synergy has a range of resources to help you understand and shape your energy use. See how your household’s energy usage compares to others using our clever Energy Tool, check out these handy energy saving tips, and don’t forget to follow our Energy Blog. There are many ways you can reduce energy consumption in your home. Small energy saving habits such as only running your washing machine with a full load, stopping your dishwasher before the energy-intensive drying cycle or switching appliances off at the wall, could make a difference to your energy costs. Synergy has a range of resources to help you understand and shape your energy use. See how your household’s energy usage compares to others using our clever Energy Tool, check out these handy energy saving tips, and don’t forget to follow our Energy Blog.
Can I choose not to participate in a particular event?
No, you cannot choose which events to participate in as it is managed through the cloud communications software within your battery inverter. No, you cannot choose which events to participate in as it is managed through the cloud communications software within your battery inverter.
I am looking at purchasing solar/home battery storage/electric vehicle, how will this affect me?
Customers looking to install a new eligible distributed energy system or upgrade their existing system will be eligible under DEBS if they submit a completed application with Synergy, meeting all the other terms and conditions of the scheme. If you are already in the process of finalising your application for buyback payments for your solar export, then you will have a week’s grace to finalise and submit it to Synergy. Provided we receive your eligible completed application on or before 7 September 2020, you will receive REBS. Customers looking to install a new eligible distributed energy system or upgrade their existing system will be eligible under DEBS if they submit a completed application with Synergy, meeting all the other terms and conditions of the scheme. If you are already in the process of finalising your application for buyback payments for your solar export, then you will have a week’s grace to finalise and submit it to Synergy. Provided we receive your eligible completed application on or before 7 September 2020, you will receive REBS.
What can I do if I’m struggling to pay my next bill?
Sometimes it’s hard to pay bills when they all come at once. We understand the stress this can cause. Giving you some extra time to pay or creating a payment plan are some of the things we can do to help you manage your energy bills. For customers impacted by our recent technical issues we are offering a like for like period of time to pay off the bill. Simply contact us on 13 13 53 between 7am and 7pm Monday to Friday and one of our friendly team will assist setting you up with a payment plan. Additional assistance may be available to customers experiencing financial hardship Read more Sometimes it’s hard to pay bills when they all come at once. We understand the stress this can cause. Giving you some extra time to pay or creating a payment plan are some of the things we can do to help you manage your energy bills. For customers impacted by our recent technical issues we are offering a like for like period of time to pay off the bill. Simply contact us on 13 13 53 between 7am and 7pm Monday to Friday and one of our friendly team will assist setting you up with a payment plan. Additional assistance may be available to customers experiencing financial hardship Read more
Opting back into AMI
If you are a customer who has opted out of AMI and want to opt back in, Western Power will need to visit your premise to re-instate a RF communications card with your compatible meter. This service is ordered via Synergy and a fee will apply. To view the current metering fees applicable, please visit synergy.net.au/pricechanges. If you are a customer who has opted out of AMI and want to opt back in, Western Power will need to visit your premise to re-instate a RF communications card with your compatible meter. This service is ordered via Synergy and a fee will apply. To view the current metering fees applicable, please visit synergy.net.au/pricechanges.
What is Direct Debit?
It’s the set-and-forget way to pay bills. If you sign up for Direct Debit, we’ll debit the charges on your bill automatically from your nominated bank account or credit/debit card, whenever your bill is due to be paid. Choosing Direct Debit means your energy bill is always paid on time, without you having to remember dates, or even lift a finger. It’s the set-and-forget way to pay bills. If you sign up for Direct Debit, we’ll debit the charges on your bill automatically from your nominated bank account or credit/debit card, whenever your bill is due to be paid. Choosing Direct Debit means your energy bill is always paid on time, without you having to remember dates, or even lift a finger.
How do I find out what energy plan I'm on?
Grab a copy of your latest bill and turn over to the 1st page. Grab a copy of your latest bill and turn over to the 1st page.
What is a one-off bank transfer payment?
One off bank payment is a new, fee-free way of paying your Synergy bill using your bank details. Make a one off payment. All you need is your BSB and bank account number. One off bank payment is a new, fee-free way of paying your Synergy bill using your bank details. Make a one off payment. All you need is your BSB and bank account number.
What are my payment options?
As the rest of the world moves online, so too do your options for paying your bills with Synergy. However, while this is a convenience we offer our customers, it's not mandatory, and there are plenty of options that let you make payments in a manner that's convenient to you. As the rest of the world moves online, so too do your options for paying your bills with Synergy. However, while this is a convenience we offer our customers, it's not mandatory, and there are plenty of options that let you make payments in a manner that's convenient to you.