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Why are home batteries so expensive?
The cost of a residential battery system is currently high because of the materials they are made from and the manufacturing process itself. This cost is likely to come down over time as the market establishes itself and the cost of the materials and manufacturing processes become more streamlined and automated. The cost of a residential battery system is currently high because of the materials they are made from and the manufacturing process itself. This cost is likely to come down over time as the market establishes itself and the cost of the materials and manufacturing processes become more streamlined and automated.
What precautions can I take to protect my security?
Synergy encourages customers to be vigilant with all online communications and transactions including by: Regularly updating your passwords with ‘strong’ passwords and not re-using passwords. Remain alert to any scam activity, especially through email, text messages or telephone calls where the sender or caller is purporting to be from Synergy. Do not respond to, open, or click on links in emails/text messages if you are unsure about the sender. Stay informed of the latest scams and the steps you can take to protect yourself online by visiting www.scamwatch.gov.au and www.cyber.gov.au; and Visit IDCARE’s Learning Centre at www.idcare.org/learning-centre and the OAIC website at www.oaic.gov.au, for further information and resources on protecting your personal information. Synergy encourages customers to be vigilant with all online communications and transactions including by: Regularly updating your passwords with ‘strong’ passwords and not re-using passwords. Remain alert to any scam activity, especially through email, text messages or telephone calls where the sender or caller is purporting to be from Synergy. Do not respond to, open, or click on links in emails/text messages if you are unsure about the sender. Stay informed of the latest scams and the steps you can take to protect yourself online by visiting www.scamwatch.gov.au and www.cyber.gov.au; and Visit IDCARE’s Learning Centre at www.idcare.org/learning-centre and the OAIC website at www.oaic.gov.au, for further information and resources on protecting your personal information.
What is the eligibility date for this?
To be eligible for the $600 credit, customers must be an existing residential customer of Synergy as at 4 October 2020, and supplied electricity under an eligible residential product. Any new customers that apply for a residential account after this date will not be eligible for the WA Household Electricity Credit. The WA Household Electricity Credit was applied as an offset to eligible customer accounts from 1 November 2020. To be eligible for the $600 credit, customers must be an existing residential customer of Synergy as at 4 October 2020, and supplied electricity under an eligible residential product. Any new customers that apply for a residential account after this date will not be eligible for the WA Household Electricity Credit. The WA Household Electricity Credit was applied as an offset to eligible customer accounts from 1 November 2020.
What is the difference between a Synergy account and My Account?
A Synergy account is the account linked to an individual who is accepting liability for the costs associated with the supply of electricity from Synergy at a property or premises (the supply address). Your Synergy account number is the unique identifier of the account and can be found at the top of your Synergy bill. My Account is a secure online account management portal for customers that allows you to manage your Synergy account, including updating contact details, viewing current and past bills, your account balance/s and managing any payment arrangements or direct debit arrangements. If you already have a Synergy account, you can register for My Account here. If you would like to open a new Synergy account, complete our online form here. Click here for a simple guide to Synergy My Account. A Synergy account is the account linked to an individual who is accepting liability for the costs associated with the supply of electricity from Synergy at a property or premises (the supply address). Your Synergy account number is the unique identifier of the account and can be found at the top of your Synergy bill. My Account is a secure online account management portal for customers that allows you to manage your Synergy account, including updating contact details, viewing current and past bills, your account balance/s and managing any payment arrangements or direct debit arrangements. If you already have a Synergy account, you can register for My Account here. If you would like to open a new Synergy account, complete our online form here. Click here for a simple guide to Synergy My Account.
How is my electricity bill calculated?
To calculate your electricity bill, Western Power supplies us with ‘meter data’ which is collected from your meter at regular intervals. With this information, we then apply your nominated electricity tariff or plan to calculate your bill. Learn more about Bills & Payments. To calculate your electricity bill, Western Power supplies us with ‘meter data’ which is collected from your meter at regular intervals. With this information, we then apply your nominated electricity tariff or plan to calculate your bill. Learn more about Bills & Payments.
Will green energy be used to power my home?
We can't guarantee that the green energy you purchase will be directly fed to your home. This is because renewable energy purchased by Synergy is fed in to the electricity grid where it mixes with energy produced from non-renewable sources; before being supplied to your home. We can't guarantee that the green energy you purchase will be directly fed to your home. This is because renewable energy purchased by Synergy is fed in to the electricity grid where it mixes with energy produced from non-renewable sources; before being supplied to your home.
I am on a green energy option, how will Midday Saver affect me?
You will stay signed-up to the green energy option, whether it is NaturalPower® or EasyGreen®. But it means that instead of paying the premium on top of the Home Plan (A1) flat rate, the same premium will now be added to all of the applicable Midday Saver variable rates. You will stay signed-up to the green energy option, whether it is NaturalPower® or EasyGreen®. But it means that instead of paying the premium on top of the Home Plan (A1) flat rate, the same premium will now be added to all of the applicable Midday Saver variable rates.
Will I still receive a bill if I switch to Paperless?
Yes. You’ll receive your bill by email (as a PDF attachment) instead of by post. Your Synergy bill will look the same, but you’ll receive it electronically. You can choose to save, print or share your bill. Paperless billing allows you to manage your bill without paper (unless you choose to print it yourself) and keep your bills together online, through My Account. In the future, if you decide to switch back to receiving your bill in the mail, you can do this – but please note a paper-based billing fee may apply. We’ll ask for feedback on why you’d like to switch back, to help improve our services. Yes. You’ll receive your bill by email (as a PDF attachment) instead of by post. Your Synergy bill will look the same, but you’ll receive it electronically. You can choose to save, print or share your bill. Paperless billing allows you to manage your bill without paper (unless you choose to print it yourself) and keep your bills together online, through My Account. In the future, if you decide to switch back to receiving your bill in the mail, you can do this – but please note a paper-based billing fee may apply. We’ll ask for feedback on why you’d like to switch back, to help improve our services.
Can my bill be emailed to more than one email address?
We’ll only send it to one nominated email address to avoid confusion or payment issues such as double-payment. You can change your preferred email address at any time in the ‘My details’ section of My Account. If you would like to share a copy of your bill with others, such as other people you live with, you can forward your paperless bill to others using your own email account. We’ll only send it to one nominated email address to avoid confusion or payment issues such as double-payment. You can change your preferred email address at any time in the ‘My details’ section of My Account. If you would like to share a copy of your bill with others, such as other people you live with, you can forward your paperless bill to others using your own email account.
I have Direct Debit. What happens when my credit card expires or when I receive a new credit or debit card?
We keep track of your card's expiry date, to help make sure your Direct Debit won't be disrupted. We'll notify you in writing or via email (if you're registered for Paperless) in advance to remind you to update your credit/debit card details. We keep track of your card's expiry date, to help make sure your Direct Debit won't be disrupted. We'll notify you in writing or via email (if you're registered for Paperless) in advance to remind you to update your credit/debit card details.
Will I still receive a Synergy bill if I sign up for Direct Debit?
Yes! You'll still receive a copy of your bill so you can keep track of your usage and check the amount due. We'll send it by post or deliver it straight to your inbox, depending on your Paperless preferences. Set up Direct Debit now Yes! You'll still receive a copy of your bill so you can keep track of your usage and check the amount due. We'll send it by post or deliver it straight to your inbox, depending on your Paperless preferences. Set up Direct Debit now
Will there be changes to residential electricity prices?
Yes, the regulated residential tariff payable on the Synergy Home Plan (A1) will increase by 2.50% from 1 July 2024 and there will also be increases to some of the Standard Fees and Charges. Updated pricing will be included in bills issued to customers from 1 July 2024 onwards for supply on and from this date. Yes, the regulated residential tariff payable on the Synergy Home Plan (A1) will increase by 2.50% from 1 July 2024 and there will also be increases to some of the Standard Fees and Charges. Updated pricing will be included in bills issued to customers from 1 July 2024 onwards for supply on and from this date.
What is the $600 WA Household Electricity Credit Offset?
The State Government announced on 4 October, as part of the 2020-21 State Budget, that a one-off electricity account credit will be applied as an offset to reduce electricity bills for eligible residential customer accounts. The $600 one-off WA Household Electricity Credit was applied to eligible customers’ accounts from 1 November 2020. For more information please refer to the Terms & Conditions. The State Government announced on 4 October, as part of the 2020-21 State Budget, that a one-off electricity account credit will be applied as an offset to reduce electricity bills for eligible residential customer accounts. The $600 one-off WA Household Electricity Credit was applied to eligible customers’ accounts from 1 November 2020. For more information please refer to the Terms & Conditions.
I am not billed by Synergy. Will I receive the Household Electricity Credit?
The State Government has advised that households who are not billed for their electricity by Synergy or Horizon, such as residents of caravan parks, retirement villages, apartment buildings or communities supplied by local mining companies, will be eligible for an equivalent credit, except in exceptional circumstances. Households that are billed by these other providers and were registered for the Energy Concession Extension Scheme (ECES) on 4 October 2020, will receive the credit automatically. Work is currently underway on an application process for households not billed directly by Synergy or Horizon Power and for those who are not eligible for ECES. This work is being completed by the State Government. Further information on the process for households not billed by Synergy or Horizon to obtain an equivalent credit is available at https://www.wa.gov.au/service/community-services/grants-and-subsidies/apply-household-electricity-credit. The State Government has advised that households who are not billed for their electricity by Synergy or Horizon, such as residents of caravan parks, retirement villages, apartment buildings or communities supplied by local mining companies, will be eligible for an equivalent credit, except in exceptional circumstances. Households that are billed by these other providers and were registered for the Energy Concession Extension Scheme (ECES) on 4 October 2020, will receive the credit automatically. Work is currently underway on an application process for households not billed directly by Synergy or Horizon Power and for those who are not eligible for ECES. This work is being completed by the State Government. Further information on the process for households not billed by Synergy or Horizon to obtain an equivalent credit is available at https://www.wa.gov.au/service/community-services/grants-and-subsidies/apply-household-electricity-credit.
How do I remove a Synergy account from Synergy My Account?
To understand how to remove a Synergy account from your Synergy My Account with step by step instructions, please click read more To understand how to remove a Synergy account from your Synergy My Account with step by step instructions, please click read more
What are Synergy Engage operational hours?
Synergy Engage operational hours are 8am – 5pm weekdays. This program is available by invitation only. Synergy Engage operational hours are 8am – 5pm weekdays. This program is available by invitation only.
How do I make a claim for an electricity outage?
If you have experienced a planned or unplanned electricity outage and need to make a compensation claim for loss or damage, visit the Western Power claims page. You can make claims for extended power outages (12 hours or more), customer damage, or non-notification of planned work (less than 72 hours’ notice of a planned outage). If you need more details, get in contact with Western Power on 13 10 87 or visit their website. They are always happy to help. Make a claim If you have experienced a planned or unplanned electricity outage and need to make a compensation claim for loss or damage, visit the Western Power claims page. You can make claims for extended power outages (12 hours or more), customer damage, or non-notification of planned work (less than 72 hours’ notice of a planned outage). If you need more details, get in contact with Western Power on 13 10 87 or visit their website. They are always happy to help. Make a claim
How secure are my Direct Debit details?
We take protecting your information seriously. Any bank account or credit/debit card details your provide us are kept private and confidential. We’ll only disclose this information, if necessary, to process payments, investigate disputes, or, if we are legally obliged to. We take protecting your information seriously. Any bank account or credit/debit card details your provide us are kept private and confidential. We’ll only disclose this information, if necessary, to process payments, investigate disputes, or, if we are legally obliged to.
Am I eligible for DEBS?
DEBS is available to eligible households, schools, educational institutions and not-for-profits in WA who: Are looking to install a new eligible renewable or distributed energy system; Are looking to upgrade their existing renewable or distributed energy system; Are moving into a property with an existing renewable or distributed energy system on or after 06 November; or Are an existing REBS customer who want to switch to DEBS. Eligibility criteria are set out in the DEBS Terms and Conditions. DEBS is available to eligible households, schools, educational institutions and not-for-profits in WA who: Are looking to install a new eligible renewable or distributed energy system; Are looking to upgrade their existing renewable or distributed energy system; Are moving into a property with an existing renewable or distributed energy system on or after 06 November; or Are an existing REBS customer who want to switch to DEBS. Eligibility criteria are set out in the DEBS Terms and Conditions.
How do I read my electricity meter?
It all depends on what type of meter you have. Western Power, the network operator, owns and maintains the meter at your premises and is responsible for reading or estimating your meter - unless you're a self reader. For detailed information on ‘how to read your meter’, please read the Western Power meter reading FAQs. It all depends on what type of meter you have. Western Power, the network operator, owns and maintains the meter at your premises and is responsible for reading or estimating your meter - unless you're a self reader. For detailed information on ‘how to read your meter’, please read the Western Power meter reading FAQs.