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What is Direct Debit?
It’s the set-and-forget way to pay bills. If you sign up for Direct Debit, we’ll debit the charges on your bill automatically from your nominated bank account or credit/debit card, whenever your bill is due to be paid. Choosing Direct Debit means your energy bill is always paid on time, without you having to remember dates, or even lift a finger. It’s the set-and-forget way to pay bills. If you sign up for Direct Debit, we’ll debit the charges on your bill automatically from your nominated bank account or credit/debit card, whenever your bill is due to be paid. Choosing Direct Debit means your energy bill is always paid on time, without you having to remember dates, or even lift a finger.
What are my payment options?
As the rest of the world moves online, so too do your options for paying your bills with Synergy. However, while this is a convenience we offer our customers, it's not mandatory, and there are plenty of options that let you make payments in a manner that's convenient to you. As the rest of the world moves online, so too do your options for paying your bills with Synergy. However, while this is a convenience we offer our customers, it's not mandatory, and there are plenty of options that let you make payments in a manner that's convenient to you.
Table of Interval Data Products That Require AMI
Residential Interval Data Products Non-Residential Interval Data Products Synergy Midday Saver Synergy Business Time of Use® (R1) Synergy Electric Vehicle Add-On* Synergy Electric Vehicle Home Plan Synergy Smart Home Plan* Synergy SmartPower® (SM1)* Synergy Community Energy^ * legacy product not available to new customers ^product only available to Synergy customers in case management and hardship programs per Synergy’s discretion Residential Interval Data Products Non-Residential Interval Data Products Synergy Midday Saver Synergy Business Time of Use® (R1) Synergy Electric Vehicle Add-On* Synergy Electric Vehicle Home Plan Synergy Smart Home Plan* Synergy SmartPower® (SM1)* Synergy Community Energy^ * legacy product not available to new customers ^product only available to Synergy customers in case management and hardship programs per Synergy’s discretion
Opting out of a Synergy Interval Data product but retaining an Advanced Meter
Non-contestable customers (being those using less than an average of 137kwH/day) can choose to ‘opt-out’ of a Synergy interval data product but retain their Advance Meter. If you choose this option, the wireless data collection and push-button re-energisation functionality remains on your Advanced Meter. Visibility of data daily becomes unavailable on your Synergy My Account; and you will only be provided with accumulation meter readings in alignment with your bi-monthly billing schedule. Non-contestable customers (being those using less than an average of 137kwH/day) can choose to ‘opt-out’ of a Synergy interval data product but retain their Advance Meter. If you choose this option, the wireless data collection and push-button re-energisation functionality remains on your Advanced Meter. Visibility of data daily becomes unavailable on your Synergy My Account; and you will only be provided with accumulation meter readings in alignment with your bi-monthly billing schedule.
What is a one-off bank transfer payment?
One off bank payment is a new, fee-free way of paying your Synergy bill using your bank details. Make a one off payment. All you need is your BSB and bank account number. One off bank payment is a new, fee-free way of paying your Synergy bill using your bank details. Make a one off payment. All you need is your BSB and bank account number.
How do I find out what energy plan I'm on?
Grab a copy of your latest bill and turn over to the 1st page. Grab a copy of your latest bill and turn over to the 1st page.
Becoming a “Self-Read” Customer
“Self-Read” customers are those customers who read their own meter for Western Power. If you ‘opt-out’ of AMI, you will be required to register as a self-reader with Synergy. Once you’ve registered as a self-reader, Western Power will send you instructions on how to read your meter; and how to provide the readings when they are required for scheduled billing. “Self-Read” customers are those customers who read their own meter for Western Power. If you ‘opt-out’ of AMI, you will be required to register as a self-reader with Synergy. Once you’ve registered as a self-reader, Western Power will send you instructions on how to read your meter; and how to provide the readings when they are required for scheduled billing.
How long do I have to install my system and still be eligible for REBS?
Customers who have applied to Synergy for REBS on or before 7 September 2020, and have received a Synergy reference number (RRN), will have 90 days to apply to Western Power for system approval. Once Western Power approves the application, customers will then have 6 months to have their system installed. If any of the above timelines are not met, the customer will need to reapply under DEBS. Customers who have applied to Synergy for REBS on or before 7 September 2020, and have received a Synergy reference number (RRN), will have 90 days to apply to Western Power for system approval. Once Western Power approves the application, customers will then have 6 months to have their system installed. If any of the above timelines are not met, the customer will need to reapply under DEBS.
Who can’t opt out of having Advanced Metering?
Customers who are not permitted to ‘opt-out’ of having an Advanced Meter include: customers with dogs that prevent Western Power from accessing the meter; customers that have had previous safety incidents with Western Power personnel; customers with grid-connected assets such as solar, electric vehicles, and batteries; and customers who are classified as ‘Contestable’ under the Metering Code legislation (those using more than an average of 137kwH/day) Customers who are not permitted to ‘opt-out’ of having an Advanced Meter include: customers with dogs that prevent Western Power from accessing the meter; customers that have had previous safety incidents with Western Power personnel; customers with grid-connected assets such as solar, electric vehicles, and batteries; and customers who are classified as ‘Contestable’ under the Metering Code legislation (those using more than an average of 137kwH/day)
I have moved into a premise with an existing solar and/or battery system, am I eligible for DEBS?
From 6 November 2020, customers moving into a premises with an existing DER system installed will only be able to apply under DEBS, subject to the terms and conditions. Prior to 6 November 2020, customers moving into a premise with an existing DER system installed can choose to apply under either REBS or DEBS, subject to the terms and conditions. From 6 November 2020, customers moving into a premises with an existing DER system installed will only be able to apply under DEBS, subject to the terms and conditions. Prior to 6 November 2020, customers moving into a premise with an existing DER system installed can choose to apply under either REBS or DEBS, subject to the terms and conditions.