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Opting Out of Advanced Metering
Western Power allows some customers to ‘opt-out’ of Advanced Metering if they meet Western Power’s eligibility criteria. ‘Opting out’ means the new meter remains, with the RF communications device removed. If you seek to ‘opt-out’ and you meet Western Power’s eligibility criteria to do so, your Advanced Meter will be reverted to a basic meter, and you will be required to be a “self-read” customer. Western Power allows some customers to ‘opt-out’ of Advanced Metering if they meet Western Power’s eligibility criteria. ‘Opting out’ means the new meter remains, with the RF communications device removed. If you seek to ‘opt-out’ and you meet Western Power’s eligibility criteria to do so, your Advanced Meter will be reverted to a basic meter, and you will be required to be a “self-read” customer.
What are my payment options?
As the rest of the world moves online, so too do your options for paying your bills with Synergy. However, while this is a convenience we offer our customers, it's not mandatory, and there are plenty of options that let you make payments in a manner that's convenient to you. As the rest of the world moves online, so too do your options for paying your bills with Synergy. However, while this is a convenience we offer our customers, it's not mandatory, and there are plenty of options that let you make payments in a manner that's convenient to you.
Table of Interval Data Products That Require AMI
Residential Interval Data Products Non-Residential Interval Data Products Synergy Midday Saver Synergy Business Time of Use® (R1) Synergy Electric Vehicle Add-On* Synergy Electric Vehicle Home Plan Synergy Smart Home Plan* Synergy SmartPower® (SM1)* Synergy Community Energy^ * legacy product not available to new customers ^product only available to Synergy customers in case management and hardship programs per Synergy’s discretion Residential Interval Data Products Non-Residential Interval Data Products Synergy Midday Saver Synergy Business Time of Use® (R1) Synergy Electric Vehicle Add-On* Synergy Electric Vehicle Home Plan Synergy Smart Home Plan* Synergy SmartPower® (SM1)* Synergy Community Energy^ * legacy product not available to new customers ^product only available to Synergy customers in case management and hardship programs per Synergy’s discretion
Opting out of a Synergy Interval Data product but retaining an Advanced Meter
Non-contestable customers (being those using less than an average of 137kwH/day) can choose to ‘opt-out’ of a Synergy interval data product but retain their Advance Meter. If you choose this option, the wireless data collection and push-button re-energisation functionality remains on your Advanced Meter. Visibility of data daily becomes unavailable on your Synergy My Account; and you will only be provided with accumulation meter readings in alignment with your bi-monthly billing schedule. Non-contestable customers (being those using less than an average of 137kwH/day) can choose to ‘opt-out’ of a Synergy interval data product but retain their Advance Meter. If you choose this option, the wireless data collection and push-button re-energisation functionality remains on your Advanced Meter. Visibility of data daily becomes unavailable on your Synergy My Account; and you will only be provided with accumulation meter readings in alignment with your bi-monthly billing schedule.
What is a one-off bank transfer payment?
One off bank payment is a new, fee-free way of paying your Synergy bill using your bank details. Make a one off payment. All you need is your BSB and bank account number. One off bank payment is a new, fee-free way of paying your Synergy bill using your bank details. Make a one off payment. All you need is your BSB and bank account number.
Becoming a “Self-Read” Customer
“Self-Read” customers are those customers who read their own meter for Western Power. If you ‘opt-out’ of AMI, you will be required to register as a self-reader with Synergy. Once you’ve registered as a self-reader, Western Power will send you instructions on how to read your meter; and how to provide the readings when they are required for scheduled billing. “Self-Read” customers are those customers who read their own meter for Western Power. If you ‘opt-out’ of AMI, you will be required to register as a self-reader with Synergy. Once you’ve registered as a self-reader, Western Power will send you instructions on how to read your meter; and how to provide the readings when they are required for scheduled billing.
How do I find out what energy plan I'm on?
Grab a copy of your latest bill and turn over to the 1st page. Grab a copy of your latest bill and turn over to the 1st page.
How long do I have to install my system and still be eligible for REBS?
Customers who have applied to Synergy for REBS on or before 7 September 2020, and have received a Synergy reference number (RRN), will have 90 days to apply to Western Power for system approval. Once Western Power approves the application, customers will then have 6 months to have their system installed. If any of the above timelines are not met, the customer will need to reapply under DEBS. Customers who have applied to Synergy for REBS on or before 7 September 2020, and have received a Synergy reference number (RRN), will have 90 days to apply to Western Power for system approval. Once Western Power approves the application, customers will then have 6 months to have their system installed. If any of the above timelines are not met, the customer will need to reapply under DEBS.
I have moved into a property with existing DER. Will I be paid DEBS rates from Day 1 of my Move-In?
Yes if you are eligible, have applied and accepted the DEBS terms and conditions (contract) offered to you during the move-in process and have the appropriate metering in place, you will receive the DEBS buyback rates from the first day of your move-in. The DEBS buyback rates will be reviewed each year by the State Government, just like other regulated electricity prices. The DEBS Rate applies to the first 50 units exported from a customer to the grid each day. If you are eligible, have existing (Distributed Energy Resources) and Synergy has accepted your DEBS application but the appropriate metering is not installed at your premises: Synergy will request (or has requested) a meter upgrade or a meter re-configuration from Western Power and Synergy at its discretion will pay an approved customer a Temporary Export Credit for each unit of energy exported into the grid on a net basis, from the move in date until the necessary metering has been installed. The Temporary Export Credit will be paid per below: Electricity net exported from eligible systems will be temporarily paid at 7.135 c/kWh. Following installation of the required metering and the commencement of the DEBS contract in accordance with its terms and conditions, the Temporary Export Credit will cease. Synergy reserves its discretion to remove the temporary export credit at any time. Yes if you are eligible, have applied and accepted the DEBS terms and conditions (contract) offered to you during the move-in process and have the appropriate metering in place, you will receive the DEBS buyback rates from the first day of your move-in. The DEBS buyback rates will be reviewed each year by the State Government, just like other regulated electricity prices. The DEBS Rate applies to the first 50 units exported from a customer to the grid each day. If you are eligible, have existing (Distributed Energy Resources) and Synergy has accepted your DEBS application but the appropriate metering is not installed at your premises: Synergy will request (or has requested) a meter upgrade or a meter re-configuration from Western Power and Synergy at its discretion will pay an approved customer a Temporary Export Credit for each unit of energy exported into the grid on a net basis, from the move in date until the necessary metering has been installed. The Temporary Export Credit will be paid per below: Electricity net exported from eligible systems will be temporarily paid at 7.135 c/kWh. Following installation of the required metering and the commencement of the DEBS contract in accordance with its terms and conditions, the Temporary Export Credit will cease. Synergy reserves its discretion to remove the temporary export credit at any time.
Where can I find my account number?
It's the 8-12 digit number, located top right of your bill (on the front page). It's the 8-12 digit number, located top right of your bill (on the front page).