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I don’t have a battery-ready inverter – what do I need to do?
There are many ways to configure a battery system. If you don’t have a battery ready inverter, you could get a battery system to be specially fitted with an existing PV system. This is not the most efficient solution but it might be cheaper than having to replace your current inverter. There are many ways to configure a battery system. If you don’t have a battery ready inverter, you could get a battery system to be specially fitted with an existing PV system. This is not the most efficient solution but it might be cheaper than having to replace your current inverter.
Do I need approval from my local council to install a distributed energy system?
This varies depending on your individual circumstances. It’s best to double check with your installer, the Network Operator and local council before proceeding with a system. This varies depending on your individual circumstances. It’s best to double check with your installer, the Network Operator and local council before proceeding with a system.
What is the activation standby window and how do energy offset credits work?
The activation standby window is the approximate two-hour window before a Battery Rewards activation event occurs. During this time any available capacity is put on hold, where your battery will be given the instruction to charge to full in preparation for the upcoming activation event. Energy offset credits will apply during this time to compensate for any energy you need to draw from the energy system, up to the maximum capacity of your battery. The activation standby window is the approximate two-hour window before a Battery Rewards activation event occurs. During this time any available capacity is put on hold, where your battery will be given the instruction to charge to full in preparation for the upcoming activation event. Energy offset credits will apply during this time to compensate for any energy you need to draw from the energy system, up to the maximum capacity of your battery.
What is the average electricity bill in Perth?
The average electricity bill in Perth will vary depending on the size of your household and different usage needs. For a 4 bedroom, 2 bathroom household your bill would be around $332*. If you live in a slightly smaller, 2 bedroom, 1 bathroom household, typically your bill would be around $212*. See how your bill compares to the average household electricity bill in your area by using our Compare Your Bill tool. The average electricity bill in Perth will vary depending on the size of your household and different usage needs. For a 4 bedroom, 2 bathroom household your bill would be around $332*. If you live in a slightly smaller, 2 bedroom, 1 bathroom household, typically your bill would be around $212*. See how your bill compares to the average household electricity bill in your area by using our Compare Your Bill tool.
What happens if my bank account has insufficient funds?
If there are insufficient funds in your bank or credit/debit card account, the transaction will usually be rejected by your bank. We will post you a rejection notification and details of any dishonour fees charged to us by your bank, which are then added to your next bill. Late payment of your energy account could result in an overdue notice fee. Additional late payment charges may apply to outstanding balances over $1,000. If there are insufficient funds in your bank or credit/debit card account, the transaction will usually be rejected by your bank. We will post you a rejection notification and details of any dishonour fees charged to us by your bank, which are then added to your next bill. Late payment of your energy account could result in an overdue notice fee. Additional late payment charges may apply to outstanding balances over $1,000.
Can I nominate somebody else to manage my connection?
Yes, you can nominate others to manage your energy account on your behalf. You can do this by filling out a simple form or you can add them to your account when you move home. Download consent form (PDF 100KB) Yes, you can nominate others to manage your energy account on your behalf. You can do this by filling out a simple form or you can add them to your account when you move home. Download consent form (PDF 100KB)
String inverter
You know the Christmas string lights that light up as a team – or don’t light up as a team? String inverters work in the same way. You know the Christmas string lights that light up as a team – or don’t light up as a team? String inverters work in the same way.
Why am I no longer receiving the Cost of Living Allowance (CoLA) payment?
On 14 May 2015, the state government announced increases to energy prices for WA households. As part of these changes - they also reviewed the eligibility criteria for the Cost of Living Assistance payment (CoLA). On 14 May 2015, the state government announced increases to energy prices for WA households. As part of these changes - they also reviewed the eligibility criteria for the Cost of Living Assistance payment (CoLA).
What is a complaint?
A complaint is defined as an expression of dissatisfaction and you would like something done about it, while a query is a request for information (such as the reasons for why we have acted a certain way, or if we can further explain something to you). If dissatisfaction has not been expressed, or the customer has not sought resolution, the matter is not considered to be a complaint. If you would like to talk to us about your situation, call us on 13 13 53 and our customer service team will be happy to help. Read the complaint resolution policy (3.4MB) A complaint is defined as an expression of dissatisfaction and you would like something done about it, while a query is a request for information (such as the reasons for why we have acted a certain way, or if we can further explain something to you). If dissatisfaction has not been expressed, or the customer has not sought resolution, the matter is not considered to be a complaint. If you would like to talk to us about your situation, call us on 13 13 53 and our customer service team will be happy to help. Read the complaint resolution policy (3.4MB)
How do I suspend my Direct Debit by Instalment arrangement?
You can change the start date of your Direct Debit by Instalment arrangement online via My Account. By changing the start date to a date in the future, this will effectively suspend your Direct Debit by Instalment withdrawals until that date – by cancelling your current Direct Debit arrangement with Synergy and requesting a new Direct Debit arrangement. You will need to do this at least 5 business days before your next scheduled Direct Debit Instalment withdrawal. You can change the start date of your Direct Debit by Instalment arrangement online via My Account. By changing the start date to a date in the future, this will effectively suspend your Direct Debit by Instalment withdrawals until that date – by cancelling your current Direct Debit arrangement with Synergy and requesting a new Direct Debit arrangement. You will need to do this at least 5 business days before your next scheduled Direct Debit Instalment withdrawal.