Frequently asked questions
We're here to help answer some of the questions you may have about the new interval data feature in My Account.
For more information on how to compare your usage with similar homes, setting energy saving tips and more see our Help & Advice section.
What is interval data?
Interval data is used to measure the amount of electricity that passes through an interval meter. If you have one, your interval meter will record how much energy is used within a set period of time.
Electricity can be metered half-hourly, hourly, weekly, monthly or bimonthly depending on your meter.
How do I view my interval data?
Your interval data can be viewed at any time in My Account once you’ve been billed. You can set up or log in to your My Account page here.
Residential
Click the ‘Usage’ tab, followed by the ‘Interval Data’ tab.
Business
Click the ‘Interval Data’ tab.
What interval information will I be able to view?
There is plenty of information about your energy available for you to sink your teeth into! You can compare your current usage against your past usage, view On peak/Off peak usage and more.
Viewing your interval data
Select the date range you’d like to see your interval data from.
Residential
You can see your usage by hovering your mouse over each piece of interval data. By changing the date range, you can choose which intervals you’d like to view such as half-hourly to daily.
If you have a Time of Use (TOU) tariff, your peak and off-peak consumption will also be clearly indicated, as well as your export data if you have a solar system capable of exporting to the grid.
You can also view your interval data in a tabular form by clicking the tabular icon. To go back to the graph view, just click the graph icon.
Business
If you have a Time of Use tariff, your peak and off-peak consumption will also be clearly indicated, as well as your export data if you have a solar system capable of exporting to the grid.
You can also view your interval data in a tabular form by clicking the tabular tab. To go back to the graph view, just click the consumption tab.
Will I be able to see how much electricity my solar system is exporting to the grid?
Yes! Your export data will appear in your data if you have an interval meter and one of the following export products:
- Renewable Energy Buyback Scheme (REBS)
- Non-residential REBS
- Feed-in-Tariff (FiT)
- Synergy Solar Energy Buyback
- Synergy Sellback (business customers only)
- Synergy Solar Sell Back credits (Alkimos Beach Peak Demand Saver only)
You can check your export data daily...
Half hourly...
Or in tabular form...
Can I export my interval data for use elsewhere?
Absolutely! You can export the interval data you are viewing at any time. Depending on which view you have open, you can export these in either a .png, .jpeg, .csv or Excel form.
To export the graph of your selected interval data, click the ‘Export’ button. After selecting the format you’d like to export (PNG/JPEG) your browser will prompt you to save the file.
To export your daily or half hourly interval data to a file, enter tabular mode and click the ‘Export’ button. After selecting the format you’d like to export (CSV/Excel), your browser will prompt you to save the file.
The interval data I see in My Account does not match my bill - why?
You bill is calculated using information Synergy received from the network operator; Western Power. Some of the reasons your bill may be slightly different include:
- Updated meter information from the Network Operator Western Power
- Updated or corrected information by Synergy
- Information you have provided to Synergy
If, for any reason, you feel the amount on your bill is not what you expected, simply submit an enquiry online and we will review your bill