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Contact us

Contact us

If you need to talk to someone about our great range of products or services or you just have an enquiry about your account or Synergy - we're here to help.

Rebates & concessions

Rebates & concessions

If you, or someone living with you holds a valid concession card, you could be eligible for a number of rebates that help reduce the cost of your energy bills.

Track your usage

Track your usage

My Account has a range of tools & energy saving tips to help you manage your business's energy consumption, forecast your energy consumption, download your interval data, access See & Save data.

Cookies

Cookies

A 'cookie' is a small piece of data sent from a website and stored on your computer or device that makes it much easier for us to identify and communicate with you and your computer (and indeed, it is a form of identification in itself).

Advanced meters

Advanced meters

To make it easy to access your AMI data, we’ve added new features to My Account.

Synergy Business Plan ® (L1) tariff

Synergy Business Plan ® (L1) tariff

The Synergy Business Plan (L1) tariff is for small businesses using electricity mainly during the day. Learn more about this product.

Synergy Home Business Plan® (K1) tariff

Synergy Home Business Plan® (K1) tariff

The Synergy Home Business Plan (K1) tariff is for larger businesses that use energy off-peak. Learn more about this product.

Synergy Home Plan® (A1) tariff

Synergy Home Plan® (A1) tariff

The Synergy Home Plan (A1) electricity tariff offers busy homes, one flat rate all day, everyday. Learn more about this product.

PowerBank

PowerBank

Exploring the future of community batteries in WA

Suppliers

Suppliers

At Synergy we always endeavour to select suppliers who share our values, our commitment to uncompromising quality, and our passion for customer satisfaction.

Distributed Energy Buyback Scheme (DEBS)

Distributed Energy Buyback Scheme (DEBS)

If you've decided to go solar, you'll need to apply for the Distributed Energy Buyback Scheme (DEBS) to get connected and start earning money back.

I am looking at purchasing solar/home battery storage/electric vehicle, how will this affect me?

FAQI am looking at purchasing solar/home battery storage/electric vehicle, how will this affect me?

Customers looking to install a new eligible distributed energy system or upgrade their existing system will be eligible under DEBS if they submit a completed application with Synergy, meeting all the other terms and conditions of the scheme. If you are already in the process of finalising your application for buyback payments for your solar export, then you will have a week’s grace to finalise and submit it to Synergy.  Provided we receive your eligible completed application on or before 7 September 2020, you will receive REBS. Customers looking to install a new eligible distributed energy system or upgrade their existing system will be eligible under DEBS if they submit a completed application with Synergy, meeting all the other terms and conditions of the scheme. If you are already in the process of finalising your application for buyback payments for your solar export, then you will have a week’s grace to finalise and submit it to Synergy.  Provided we receive your eligible completed application on or before 7 September 2020, you will receive REBS.

Top 10 tips for electricity safety at home

FAQTop 10 tips for electricity safety at home

Because we use it every day, it’s so easy to forget how dangerous electricity can be. Our message is to always put safety first, and respect electricity. Here's our recommended tips for keeping safe around electricity at home. Because we use it every day, it’s so easy to forget how dangerous electricity can be. Our message is to always put safety first, and respect electricity. Here's our recommended tips for keeping safe around electricity at home.

Top 10 tips for electricity safety at work

FAQTop 10 tips for electricity safety at work

Businesses have never relied on electricity more but it’s so easy to forget how dangerous it can be. Our message is to always put safety first, and respect electricity to help keep your business and employees safe. Businesses have never relied on electricity more but it’s so easy to forget how dangerous it can be. Our message is to always put safety first, and respect electricity to help keep your business and employees safe.

How do I submit a Freedom of Information request?

FAQHow do I submit a Freedom of Information request?

The proclamation of the Freedom of Information Act 1992 (WA) on 1 November 1993 gives the community a legal right of access to documents held by all state and local government organisations. A document includes any record or part of a record, and any copy or reproduction. It therefore covers files, computer printouts, maps, plans, photographs, tape recordings, films, video tapes or electronically-stored information. The proclamation of the Freedom of Information Act 1992 (WA) on 1 November 1993 gives the community a legal right of access to documents held by all state and local government organisations. A document includes any record or part of a record, and any copy or reproduction. It therefore covers files, computer printouts, maps, plans, photographs, tape recordings, films, video tapes or electronically-stored information.

Which is better for my business - a plan or tariff?

FAQWhich is better for my business - a plan or tariff?

If your business spends more than $16,000 per year on your electricity, then a business plan is likely to offer you more benefits than a government, regulated tariff.  Business plans can offer tailored, energy solutions that include a range of benefits such as discounted rates to help save you money or fixed rates that allow more control over your energy costs with minimal surprises.  If your business spends more than $16,000 per year on your electricity, then a business plan is likely to offer you more benefits than a government, regulated tariff.  Business plans can offer tailored, energy solutions that include a range of benefits such as discounted rates to help save you money or fixed rates that allow more control over your energy costs with minimal surprises. 

What is My Account?

FAQWhat is My Account?

My Account is a  secure, energy management tool that supports you in understanding and managing your business's energy consumption. My Account is a  secure, energy management tool that supports you in understanding and managing your business's energy consumption.

I have Direct Debit. What happens when my credit card expires or when I receive a new credit or debit card?

FAQI have Direct Debit. What happens when my credit card expires or when I receive a new credit or debit card?

We keep track of your card's expiry date, to help make sure your Direct Debit won't be disrupted. We'll notify you in writing or via email (if you're registered for Paperless) in advance to remind you to update your credit/debit card details. We keep track of your card's expiry date, to help make sure your Direct Debit won't be disrupted. We'll notify you in writing or via email (if you're registered for Paperless) in advance to remind you to update your credit/debit card details.

How do I change my Direct Debit details?

FAQHow do I change my Direct Debit details?

You can change your Direct Debit details online via My Account, or if you haven't registered for My Account, you can contact us. To make changes to your Direct Debit arrangement you will need to advise us of the change at least 5 business days before your next Direct Debit withdrawal date, so your details and arrangement are updated before your next scheduled Direct Debit withdrawal date. You can change your Direct Debit details online via My Account, or if you haven't registered for My Account, you can contact us. To make changes to your Direct Debit arrangement you will need to advise us of the change at least 5 business days before your next Direct Debit withdrawal date, so your details and arrangement are updated before your next scheduled Direct Debit withdrawal date.

Disconnections

FAQDisconnections

We do our best to avoid it, yet there are times when we have to disconnect the electricity supply to your property. We do our best to avoid it, yet there are times when we have to disconnect the electricity supply to your property.

How do I submit a Freedom of Information request?

FAQHow do I submit a Freedom of Information request?

The proclamation of the Freedom of Information Act 1992 (WA) on 1 November 1993 gives the community a legal right of access to documents held by all state and local government organisations. A document includes any record or part of a record, and any copy or reproduction. It therefore covers files, computer printouts, maps, plans, photographs, tape recordings, films, video tapes or electronically-stored information. The proclamation of the Freedom of Information Act 1992 (WA) on 1 November 1993 gives the community a legal right of access to documents held by all state and local government organisations. A document includes any record or part of a record, and any copy or reproduction. It therefore covers files, computer printouts, maps, plans, photographs, tape recordings, films, video tapes or electronically-stored information.

When you can't pay your bill

FAQWhen you can't pay your bill

Everyone’s circumstances are different and may change. So if you’re having difficulties paying your bill on time, it’s better to let us know sooner rather than later. We have solutions to help make paying easier. If you leave it too late to contact us we may not be able to help. Everyone’s circumstances are different and may change. So if you’re having difficulties paying your bill on time, it’s better to let us know sooner rather than later. We have solutions to help make paying easier. If you leave it too late to contact us we may not be able to help.

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Synergy acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, water and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.