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How do I make a claim for an electricity outage?

FAQHow do I make a claim for an electricity outage?

If you have experienced a planned or unplanned electricity outage and need to make a compensation claim for loss or damage, visit the Western Power claims page. You can make claims for extended power outages (12 hours or more), customer damage, or non-notification of planned work (less than 72 hours’ notice of a planned outage).  If you need more details, get in contact with Western Power on 13 10 87 or visit their website. They are always happy to help.  Make a claim If you have experienced a planned or unplanned electricity outage and need to make a compensation claim for loss or damage, visit the Western Power claims page. You can make claims for extended power outages (12 hours or more), customer damage, or non-notification of planned work (less than 72 hours’ notice of a planned outage).  If you need more details, get in contact with Western Power on 13 10 87 or visit their website. They are always happy to help.  Make a claim

How do I find out if there's an outage in my area?

FAQHow do I find out if there's an outage in my area?

To see if there's a planned or unplanned power outage in your area, simply visit the Western Power outage page and enter your postcode. You can also sign up to receive SMS updates from Western Power to stay informed. Check for power outages in your area Report an outage If you need to report an outage, please call Western Power on 13 13 51. Did you know? There are three categories of participants in Western Australia’s electricity industry involving three supply chains:  Generators – Produce electricity from a variety of renewable and non-renewable sources.  Distributors – Network businesses, such as Western Power, that transport electricity from generation sites to homes and businesses and who are responsible for building and maintaining the network of poles and wires.  Retailers – Electricity retailers, such as Synergy, who purchase electricity from generators and supply electricity to homes and businesses.  Learn more about who is responsible for what in Western Australia’s electricity industry here. To see if there's a planned or unplanned power outage in your area, simply visit the Western Power outage page and enter your postcode. You can also sign up to receive SMS updates from Western Power to stay informed. Check for power outages in your area Report an outage If you need to report an outage, please call Western Power on 13 13 51. Did you know? There are three categories of participants in Western Australia’s electricity industry involving three supply chains:  Generators – Produce electricity from a variety of renewable and non-renewable sources.  Distributors – Network businesses, such as Western Power, that transport electricity from generation sites to homes and businesses and who are responsible for building and maintaining the network of poles and wires.  Retailers – Electricity retailers, such as Synergy, who purchase electricity from generators and supply electricity to homes and businesses.  Learn more about who is responsible for what in Western Australia’s electricity industry here.

Faults & emergencies

Faults & emergencies

Just like any technology, every now and again your power supply could stop working unexpectedly. A power outage could happen for any number of reasons – including extreme weather, faulty equipment or a road accident. Find out who to call and where to go for more information during planned and unplanned outages.

Can my business claim a discount or rebate if I invest in a commercial solar system?

FAQCan my business claim a discount or rebate if I invest in a commercial solar system?

For systems smaller than 100kW, you may be eligible to receive a discount if you want to trade your small-scale Technology Certificates. For systems smaller than 100kW, you may be eligible to receive a discount if you want to trade your small-scale Technology Certificates.

Register for life support

Register for life support

Some of the most important innovations energy has given us are medical machines that support life. We know that for some of our customers, keeping you connected is vital.

Solar connections & upgrades for your business

Solar connections & upgrades for your business

If you've decided to connect solar to your business, you'll first need to apply to us and then Western Power to get connected. Once installed, you then get to enjoy power generated from a renewable source, combined with a reduced business bill.

Terms & conditions

Terms & conditions

If you're looking for the small print for all our products and services - you've come to the right place.

How long will it take to receive a response to my Freedom of Information request?

FAQHow long will it take to receive a response to my Freedom of Information request?

Within 45 days you will be provided with a notice of decision which will include details such as:  The date on which the decision was made The name and the designation of the officer who made the decision If access is refused, the reasons for claiming the document exempt information on the rights of review and the procedures to be followed to exercise those rights. Within 45 days you will be provided with a notice of decision which will include details such as:  The date on which the decision was made The name and the designation of the officer who made the decision If access is refused, the reasons for claiming the document exempt information on the rights of review and the procedures to be followed to exercise those rights.

How long will it take to receive a response to my Freedom of Information request?

FAQHow long will it take to receive a response to my Freedom of Information request?

Within 45 days you will be provided with a notice of decision which will include details such as:  The date on which the decision was made The name and the designation of the officer who made the decision If access is refused, the reasons for claiming the document exempt information on the rights of review and the procedures to be followed to exercise those rights. Within 45 days you will be provided with a notice of decision which will include details such as:  The date on which the decision was made The name and the designation of the officer who made the decision If access is refused, the reasons for claiming the document exempt information on the rights of review and the procedures to be followed to exercise those rights.

What happens if my energy supply is interrupted?

FAQWhat happens if my energy supply is interrupted?

If your power outage is causing an emergency, call Western Power on 13 13 51 right away. It's best to use a landline phone if you’re calling about power problems, because they don’t need power to operate. We can also recognise your location and pass on the right information to you. If your power outage is causing an emergency, call Western Power on 13 13 51 right away. It's best to use a landline phone if you’re calling about power problems, because they don’t need power to operate. We can also recognise your location and pass on the right information to you.

Will I be disconnected if I can't afford to pay my bill?

FAQWill I be disconnected if I can't afford to pay my bill?

If you’re having trouble paying your bill: Apply for a payment arrangement that allows you to pay off what's owing over time by regular instalments. Just have a copy of your bill or My Account log in details handy to get started... Set up a payment arrangement If your circumstances change and you're unable to meet your payment plan, please call us on 13 13 53 as soon as possible . Together, we can find an appropriate payment solution to make it easier to manage your bills and avoid getting into debt. Learn more about Synergy’s Financial Hardship policy Other services and assistance that can help: Arrange for automatic deductions from your Centrelink payments via Centrepay Seek the assistance of a financial counsellor Claim all relevant concessions you’re eligible for e.g. pensioner rebates Check if you’re eligible to apply for the Government’s Hardship Utility Grant Scheme (HUGS) If you’re having trouble paying your bill: Apply for a payment arrangement that allows you to pay off what's owing over time by regular instalments. Just have a copy of your bill or My Account log in details handy to get started... Set up a payment arrangement If your circumstances change and you're unable to meet your payment plan, please call us on 13 13 53 as soon as possible . Together, we can find an appropriate payment solution to make it easier to manage your bills and avoid getting into debt. Learn more about Synergy’s Financial Hardship policy Other services and assistance that can help: Arrange for automatic deductions from your Centrelink payments via Centrepay Seek the assistance of a financial counsellor Claim all relevant concessions you’re eligible for e.g. pensioner rebates Check if you’re eligible to apply for the Government’s Hardship Utility Grant Scheme (HUGS)

What happens if my energy supply is interrupted?

FAQWhat happens if my energy supply is interrupted?

If your power outage is causing an emergency, call Western Power on 13 13 51 right away. It's best to use a landline phone if you’re calling about power problems, because they don’t need power to operate. We can also recognise your location and pass on the right information to you. If your power outage is causing an emergency, call Western Power on 13 13 51 right away. It's best to use a landline phone if you’re calling about power problems, because they don’t need power to operate. We can also recognise your location and pass on the right information to you.

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Synergy acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, water and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.