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What if I do not have a time-of-use compatible meter?
Most recently built homes have a compatible meter that can be re-programmed to suit a time-of-use tariff. Otherwise, you need to have a new meter installed. There are two types of meters which you can choose from depending on the existing meter installed at your property or the appliances you use. Meter options and installation costs for new and existing homes are available on the product information page. When you are ready to request a new meter, please either contact us to arrange installation at your home. If you are unsure which meter is best for you, consider contacting an electrician for advice. Most recently built homes have a compatible meter that can be re-programmed to suit a time-of-use tariff. Otherwise, you need to have a new meter installed. There are two types of meters which you can choose from depending on the existing meter installed at your property or the appliances you use. Meter options and installation costs for new and existing homes are available on the product information page. When you are ready to request a new meter, please either contact us to arrange installation at your home. If you are unsure which meter is best for you, consider contacting an electrician for advice.
What is multi-factor authentication?
Multi-factor authentication (also known as MFA) is a security measure that requires customers to enter a code sent via text message or via email as an additional identity factor before accessing their account. Multi-factor authentication (also known as MFA) is a security measure that requires customers to enter a code sent via text message or via email as an additional identity factor before accessing their account.
How do I add a mobile number or email address to my Synergy account?
Please call our contact centre on 13 13 53 between Monday to Friday 7am to 7pm (residential customers), or on 13 13 54 Monday to Friday 8am to 5pm (business customers), to update your account details. Please call our contact centre on 13 13 53 between Monday to Friday 7am to 7pm (residential customers), or on 13 13 54 Monday to Friday 8am to 5pm (business customers), to update your account details.
What happens if my bank account has insufficient funds?
If there are insufficient funds in your bank or credit/debit card account, the transaction will usually be rejected by your bank. We will post you a rejection notification and details of any dishonour fees charged to us by your bank, which are then added to your next bill. Late payment of your energy account could result in an overdue notice fee. Additional late payment charges may apply to outstanding balances over $1,000. If there are insufficient funds in your bank or credit/debit card account, the transaction will usually be rejected by your bank. We will post you a rejection notification and details of any dishonour fees charged to us by your bank, which are then added to your next bill. Late payment of your energy account could result in an overdue notice fee. Additional late payment charges may apply to outstanding balances over $1,000.
Are there other renewable sources of energy?
Renewable energy is produced from sources that cannot be depleted. Renewable energy is produced from sources that cannot be depleted.
Where can I find my payment number?
You'll find this at the bottom right of your bill (that's the 10 digit number on the first page just below the dotted line). You'll find this at the bottom right of your bill (that's the 10 digit number on the first page just below the dotted line).
Who can register for My Account
As long as you have your Synergy account number then you can take advantage of My Account - the easiest way to manage your usage. Register for My Account As long as you have your Synergy account number then you can take advantage of My Account - the easiest way to manage your usage. Register for My Account
Can I nominate somebody else to manage my connection?
Yes, you can nominate others to manage your energy account on your behalf. You can do this by filling out a simple form or you can add them to your account when you move home. Download consent form (PDF 100KB) Yes, you can nominate others to manage your energy account on your behalf. You can do this by filling out a simple form or you can add them to your account when you move home. Download consent form (PDF 100KB)
Who should be the account holder of a temporary supply?
Whenever a property has a power supply, there must be an account holder who is responsible for paying the account. The account holder is usually the property owner, but if you only need power temporarily, the builder or electrician can be the account holder.This way, the tradesperson will be billed for any power used during construction. If you’re not sure who should be responsible, check your building contract for details. Whenever a property has a power supply, there must be an account holder who is responsible for paying the account. The account holder is usually the property owner, but if you only need power temporarily, the builder or electrician can be the account holder.This way, the tradesperson will be billed for any power used during construction. If you’re not sure who should be responsible, check your building contract for details.
What's the difference between EasyGreen and NaturalPower?
Both EasyGreen and NaturalPower contributions are used to purchase renewable energy certificates (RECs) from GreenPower. With EasyGreen, you pay a set amount each billing cycle between in addition to your daily electricity charges. With NaturalPower you can buy an agreed amount based on a % of your electricity consumption. Calculate your contribution and see how much greenhouse emissions you'll save Both EasyGreen and NaturalPower contributions are used to purchase renewable energy certificates (RECs) from GreenPower. With EasyGreen, you pay a set amount each billing cycle between in addition to your daily electricity charges. With NaturalPower you can buy an agreed amount based on a % of your electricity consumption. Calculate your contribution and see how much greenhouse emissions you'll save