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Can I connect energy to my new home while my old home is still connected?
Yes you can. As long as the previous account holder has already closed their account before your nominated move in date. Transfer your connection Yes you can. As long as the previous account holder has already closed their account before your nominated move in date. Transfer your connection
Is paying online using my credit/debit card secure?
We take great care to handle your personal details using up-to-date security technology. Data is transmitted using secure encryption. The security details can be verified by clicking on the padlock icon in the web browser. Payments conform to the Payment Card Industry (PCI) Data Security Standard. When conducting web payments, the credit card details are only transmitted between the browser and the payment merchant (Commonwealth BPoint). We take great care to handle your personal details using up-to-date security technology. Data is transmitted using secure encryption. The security details can be verified by clicking on the padlock icon in the web browser. Payments conform to the Payment Card Industry (PCI) Data Security Standard. When conducting web payments, the credit card details are only transmitted between the browser and the payment merchant (Commonwealth BPoint).
When do I receive my Paperless bill notification?
With Paperless, you’ll conveniently receive your energy bill as soon as it’s ready to view. You'll receive your bill, attached to the email notification, as well as a direct link to view your bill online. You can keep track of your payment due date in My Account, however, you won’t receive email reminders when your electricity bill is due. The timing of your billing cycle doesn't change when you sign up to Paperless. Switch to Paperless now. Just have a copy of your bill handy With Paperless, you’ll conveniently receive your energy bill as soon as it’s ready to view. You'll receive your bill, attached to the email notification, as well as a direct link to view your bill online. You can keep track of your payment due date in My Account, however, you won’t receive email reminders when your electricity bill is due. The timing of your billing cycle doesn't change when you sign up to Paperless. Switch to Paperless now. Just have a copy of your bill handy
How can I save money on my bill?
There are a number of challenges when it comes to saving money on your gas and residential bill thanks to the range of variables that affect energy consumption in the modern household.From your climate to the number of people living under one roof, it can be difficult to manage everything without help. Thankfully, Synergy provides tools its customers can use to find where they can save power and lower their bill. There are a number of challenges when it comes to saving money on your gas and residential bill thanks to the range of variables that affect energy consumption in the modern household.From your climate to the number of people living under one roof, it can be difficult to manage everything without help. Thankfully, Synergy provides tools its customers can use to find where they can save power and lower their bill.
How much does it cost to submit a Freedom of Information request?
The rate of fees and charges are set under the FOI Act Regulations. Apart from the application fee for non-personal information, all charges are discretionary. The rate of fees and charges are set under the FOI Act Regulations. Apart from the application fee for non-personal information, all charges are discretionary.
Photovoltaic (PV)
In really simple terms, the photovoltaic process turns light into energy. With your solar panels, the PV process turns the sun’s energy into a flow of electrons which can then be turned into a direct current and sent to your inverter. In really simple terms, the photovoltaic process turns light into energy. With your solar panels, the PV process turns the sun’s energy into a flow of electrons which can then be turned into a direct current and sent to your inverter.
Will I still receive a Synergy bill if I sign up for Direct Debit?
Yes! You'll still receive a copy of your bill so you can keep track of your usage and check the amount that's due. We'll either send it by post or deliver it straight to your inbox, depending on your Paperless preferences. We’ll still send your energy bill so you can keep track of your use and the amount that’s due. Instead of a due date, the date of the Direct debit will be shown. Set up Direct Debit now Yes! You'll still receive a copy of your bill so you can keep track of your usage and check the amount that's due. We'll either send it by post or deliver it straight to your inbox, depending on your Paperless preferences. We’ll still send your energy bill so you can keep track of your use and the amount that’s due. Instead of a due date, the date of the Direct debit will be shown. Set up Direct Debit now
How can I keep track of my usage?
In a busy work environment, it can be tough to keep track of your electricity or gas usage as your bill period progresses. With a number of employees and appliances all contributing to the load, how can you tell where the opportunities lie to save electricity or gas? In a busy work environment, it can be tough to keep track of your electricity or gas usage as your bill period progresses. With a number of employees and appliances all contributing to the load, how can you tell where the opportunities lie to save electricity or gas?
What is a payment extension?
If you’re planning to pay your business bill in one lump sum payment and need to extend the "due date" that appears on your bill, this is known as a payment extension. If you apply for a payment extension from Synergy before your business bill due date and don’t already have a payment extension or payment arrangement in place, a payment extension can give you a bit more time to pay your business bill. It’s easy to apply for a payment extension online – you’ll just need a copy of your business bill to get started. We’ll let you know if your payment extension application is successful at the end of the process. If you’re planning to pay your business bill in one lump sum payment and need to extend the "due date" that appears on your bill, this is known as a payment extension. If you apply for a payment extension from Synergy before your business bill due date and don’t already have a payment extension or payment arrangement in place, a payment extension can give you a bit more time to pay your business bill. It’s easy to apply for a payment extension online – you’ll just need a copy of your business bill to get started. We’ll let you know if your payment extension application is successful at the end of the process.
What info will I need to sign up for Direct Debit?
Firstly, you’ll need your account number (you'll find this top left, on the front page of your bill). You’ll also need your bank account details, including the account holder's name, your BSB number and account number. If you’d rather pay by credit card, we just need to know the name of the cardholder, the card number and expiry date. Set and forget with Direct Debit Firstly, you’ll need your account number (you'll find this top left, on the front page of your bill). You’ll also need your bank account details, including the account holder's name, your BSB number and account number. If you’d rather pay by credit card, we just need to know the name of the cardholder, the card number and expiry date. Set and forget with Direct Debit