Search
We have found 1693 results for your search
What if I do not have a time-of-use compatible meter?
Most recently built homes have a compatible meter that can be re-programmed to suit a time-of-use tariff. Otherwise, you need to have a new meter installed. There are two types of meters which you can choose from depending on the existing meter installed at your property or the appliances you use. Meter options and installation costs for new and existing homes are available on the product information page. When you are ready to request a new meter, please either contact us to arrange installation at your home. If you are unsure which meter is best for you, consider contacting an electrician for advice. Most recently built homes have a compatible meter that can be re-programmed to suit a time-of-use tariff. Otherwise, you need to have a new meter installed. There are two types of meters which you can choose from depending on the existing meter installed at your property or the appliances you use. Meter options and installation costs for new and existing homes are available on the product information page. When you are ready to request a new meter, please either contact us to arrange installation at your home. If you are unsure which meter is best for you, consider contacting an electrician for advice.
What is multi-factor authentication?
Multi-factor authentication (also known as MFA) is a security measure that requires customers to enter a code sent via text message or via email as an additional identity factor before accessing their account. Multi-factor authentication (also known as MFA) is a security measure that requires customers to enter a code sent via text message or via email as an additional identity factor before accessing their account.
How do I add a mobile number or email address to my Synergy account?
Please call our contact centre on 13 13 53 between Monday to Friday 7am to 7pm (residential customers), or on 13 13 54 Monday to Friday 8am to 5pm (business customers), to update your account details. Please call our contact centre on 13 13 53 between Monday to Friday 7am to 7pm (residential customers), or on 13 13 54 Monday to Friday 8am to 5pm (business customers), to update your account details.
Need more time to pay?
Getting help with your Synergy bill is probably easier than you think. If you just need a bit more time to pay or would like to pay regular instalments to get a bill paid, you can apply for a payment extension or set up a payment arrangement. Explore our options to find the right solution for you. Learn more Getting help with your Synergy bill is probably easier than you think. If you just need a bit more time to pay or would like to pay regular instalments to get a bill paid, you can apply for a payment extension or set up a payment arrangement. Explore our options to find the right solution for you. Learn more
Can I change organisation name in My Account?
To change your organisation name, you will need to contact us on 13 13 54 to verify your business details before we can proceed the change. The terms of your existing contract/s will remain the same with the change of details and the previous bills shall remain in the same name prior to the change. To change your organisation name, you will need to contact us on 13 13 54 to verify your business details before we can proceed the change. The terms of your existing contract/s will remain the same with the change of details and the previous bills shall remain in the same name prior to the change.
Is a gas tariff right for your business?
If your business spends more than $6,400** per year on gas, there’s a government regulated tariff available. A regulated electricity or gas tariff is defined as a standard contract. The terms of a standard contract are governed by regulations and must be approved by the Economic Regulation Authority. Find out more information on the government regulated gas tariff. **Approximately 180GJ gas per year. If your business spends more than $6,400** per year on gas, there’s a government regulated tariff available. A regulated electricity or gas tariff is defined as a standard contract. The terms of a standard contract are governed by regulations and must be approved by the Economic Regulation Authority. Find out more information on the government regulated gas tariff. **Approximately 180GJ gas per year.
How does Renewable Energy Buyback Scheme (REBS) affect my bill?
In a really good way! When the sun is shining bright, you'll harness the energy from the sun to power your home so you don't have to pay for any electricity during this time. Whenever your panels aren't producing enough energy to power your home, we'll supply the electricity to your home instead. So you'll only pay for the electricity we supply you. Plus, you'll also be doing your bit for the environment by reducing your carbon footprint. Any money earned for exporting energy back to the grid, will be displayed as a credit on your next bill. Once your credit reaches $75 or more... we'll deliver the money you've earned straight to your nominated bank account if you've registered for Automated REBS Payments. In a really good way! When the sun is shining bright, you'll harness the energy from the sun to power your home so you don't have to pay for any electricity during this time. Whenever your panels aren't producing enough energy to power your home, we'll supply the electricity to your home instead. So you'll only pay for the electricity we supply you. Plus, you'll also be doing your bit for the environment by reducing your carbon footprint. Any money earned for exporting energy back to the grid, will be displayed as a credit on your next bill. Once your credit reaches $75 or more... we'll deliver the money you've earned straight to your nominated bank account if you've registered for Automated REBS Payments.
How secure is My Account?
We take great care to handle your personal details using up-to-date security technology. Data is transmitted using secure encryption. The security details can be verified by clicking on the padlock icon in the web browser. Payments conform to the Payment Card Industry (PCI) Data Security Standard. When conducting web payments, the credit card details are only transmitted between the browser and the payment merchant (Commonwealth BPoint). We take great care to handle your personal details using up-to-date security technology. Data is transmitted using secure encryption. The security details can be verified by clicking on the padlock icon in the web browser. Payments conform to the Payment Card Industry (PCI) Data Security Standard. When conducting web payments, the credit card details are only transmitted between the browser and the payment merchant (Commonwealth BPoint).
What happens if my energy supply is interrupted?
If your power outage is causing an emergency, call Western Power on 13 13 51 right away. It's best to use a landline phone if you’re calling about power problems, because they don’t need power to operate. We can also recognise your location and pass on the right information to you. If your power outage is causing an emergency, call Western Power on 13 13 51 right away. It's best to use a landline phone if you’re calling about power problems, because they don’t need power to operate. We can also recognise your location and pass on the right information to you.
Do I need local council approval to install solar?
This varies depending on your individual circumstances. It’s best to double check with your solar installer and local council before proceeding with a solar power system. This varies depending on your individual circumstances. It’s best to double check with your solar installer and local council before proceeding with a solar power system.