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Battery capacity
This is the amount of energy a battery is able to store and deliver in a single discharge. Battery capacity is usually measured in kilowatt hours (kWh) for home batteries. This is the amount of energy a battery is able to store and deliver in a single discharge. Battery capacity is usually measured in kilowatt hours (kWh) for home batteries.
Kilowatt (kW)
This is a unit that power is measured in. See the definition of power. This is a unit that power is measured in. See the definition of power.
Charge/discharge rate
This is the rate at which a battery can be charged and discharged. It’s a measurement of power and can be expressed in kilowatts(kW). The higher the charge rate, the faster your battery will be able to charge. The lower the discharge rate, the longer your battery will last but you’ll need to rely on the grid to support larger appliances. This is the rate at which a battery can be charged and discharged. It’s a measurement of power and can be expressed in kilowatts(kW). The higher the charge rate, the faster your battery will be able to charge. The lower the discharge rate, the longer your battery will last but you’ll need to rely on the grid to support larger appliances.
Kilowatt-Hour (kWh)
This is a unit of measurement for energy. See the definition of energy. This is a unit of measurement for energy. See the definition of energy.
Solar panels
These are panels designed to absorb the sun’s rays as a source of energy for generating electricity. If you’re looking for a solar system for your home, the solar panels will be installed on your roof, in a position that will catch the most sunshine. These are panels designed to absorb the sun’s rays as a source of energy for generating electricity. If you’re looking for a solar system for your home, the solar panels will be installed on your roof, in a position that will catch the most sunshine.
Can I transfer my net feed-in tariff to another home?
Unfortunately no. The net feed-in tariff can only be applied to the home registered against the subsidy. Any subsequent customer that moves into this premises will be entitled to receive this subsidy, but only for the remaining balance of the 10 year period. Read the REBS terms and conditions. Unfortunately no. The net feed-in tariff can only be applied to the home registered against the subsidy. Any subsequent customer that moves into this premises will be entitled to receive this subsidy, but only for the remaining balance of the 10 year period. Read the REBS terms and conditions.
Which is better for my business - a plan or tariff?
If your business spends more than $16,000 per year on your electricity, then a business plan is likely to offer you more benefits than a government, regulated tariff. Business plans can offer tailored, energy solutions that include a range of benefits such as discounted rates to help save you money or fixed rates that allow more control over your energy costs with minimal surprises. If your business spends more than $16,000 per year on your electricity, then a business plan is likely to offer you more benefits than a government, regulated tariff. Business plans can offer tailored, energy solutions that include a range of benefits such as discounted rates to help save you money or fixed rates that allow more control over your energy costs with minimal surprises.
What is a transport charge?
On 14 May 2024 the Economic Regulation Authority approved changes to Western Power’s transmission, distribution, and metering network charges (transport charges) that will take effect from 1 July 2024. From 1 July 2024, Synergy, consistent with your electricity supply contract, will be passing on changes to transport charges and this will impact how much you pay under your Synergy Business Plan and Electricity Sales Agreement (ESA) products. On 14 May 2024 the Economic Regulation Authority approved changes to Western Power’s transmission, distribution, and metering network charges (transport charges) that will take effect from 1 July 2024. From 1 July 2024, Synergy, consistent with your electricity supply contract, will be passing on changes to transport charges and this will impact how much you pay under your Synergy Business Plan and Electricity Sales Agreement (ESA) products.
Can I receive my bill notification via SMS?
Yes. As a part of Paperless you can also opt into receiving an SMS reminder when your bill's arrived and we will also send you a friendly reminder just before your bill is due so you can avoid any late fees. Another good reason to switch to Paperless. Switch now Yes. As a part of Paperless you can also opt into receiving an SMS reminder when your bill's arrived and we will also send you a friendly reminder just before your bill is due so you can avoid any late fees. Another good reason to switch to Paperless. Switch now
How do I get the temporary meter removed?
Call us on 13 13 53 to arrange removal. We'll arrange with Western Power to remove the meter for you. Please note, a temporary supply removal fee of $576.95 (inc GST) is charged by Synergy in order to recover costs charged by Western Power to visit a site and remove a temporary supply. This fee may change from time to time but as of 1 July 2024 it's correct. Call us on 13 13 53 to arrange removal. We'll arrange with Western Power to remove the meter for you. Please note, a temporary supply removal fee of $576.95 (inc GST) is charged by Synergy in order to recover costs charged by Western Power to visit a site and remove a temporary supply. This fee may change from time to time but as of 1 July 2024 it's correct.