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How can I follow up on my missing payments query?
If you need to follow up regarding your Missing Payments query obtain your 800-ticket number from the automated response you would have received after you submitted your proof. Call Synergy on either 13 13 53 for residential account enquiries or 13 13 54 for business accounts, advise the answering agent that you have a Missing Payments query you would like to follow up on & provide them with your 800-ticket number. If you need to follow up regarding your Missing Payments query obtain your 800-ticket number from the automated response you would have received after you submitted your proof. Call Synergy on either 13 13 53 for residential account enquiries or 13 13 54 for business accounts, advise the answering agent that you have a Missing Payments query you would like to follow up on & provide them with your 800-ticket number.
How do I cancel my Direct Debit?
The easiest way to cancel your Direct Debit or update your account details is via My Account. Your payment may still be debited automatically if you cancel your Direct Debit less than 5 business days before your next bill payment or instalment is due. The easiest way to cancel your Direct Debit or update your account details is via My Account. Your payment may still be debited automatically if you cancel your Direct Debit less than 5 business days before your next bill payment or instalment is due.
What is My Account?
My Account is a secure, energy management tool that supports you in understanding and managing your business's energy consumption. My Account is a secure, energy management tool that supports you in understanding and managing your business's energy consumption.
What information will I need to apply for the Distributed Energy Buyback Scheme (DEBS)?
The fastest and simplest way is to apply online when your system is connected to the grid. The fastest and simplest way is to apply online when your system is connected to the grid.
Can I view the Synergy website in another language?
Our website is written in English. If you require information in another language please call 13 14 50 to utilise our interpreter services. Our website is written in English. If you require information in another language please call 13 14 50 to utilise our interpreter services.
Can I change my green energy contribution at any time?
Yes, going more or less green is easy. Just log in to My Account, update your green energy option, how much you want to contribute and you're done. Log in to My Account Yes, going more or less green is easy. Just log in to My Account, update your green energy option, how much you want to contribute and you're done. Log in to My Account
Need more time to pay your bill?
Then we're here to help. If you need a little more time to pay, then you can apply for a payment extension in just a few clicks. You'll have the option to extend your payment due date up until just before your next bill is due to be paid. Just have a copy of your bill handy. Request a payment extension Then we're here to help. If you need a little more time to pay, then you can apply for a payment extension in just a few clicks. You'll have the option to extend your payment due date up until just before your next bill is due to be paid. Just have a copy of your bill handy. Request a payment extension
Can my bill be emailed to more than 1 email address?
We’ll only send it to one nominated email address to avoid confusion or payment issues such as double-payment. You can change the default email address at any time in the ‘My details’ section of My Account. If you would like to share a copy of your bill with others in your team, you can forward your paperless bill to others using your own email account. We’ll only send it to one nominated email address to avoid confusion or payment issues such as double-payment. You can change the default email address at any time in the ‘My details’ section of My Account. If you would like to share a copy of your bill with others in your team, you can forward your paperless bill to others using your own email account.
How do I find out what energy plan I'm on?
Grab a copy of your latest bill and turn over to the 1st page. Grab a copy of your latest bill and turn over to the 1st page.
What is the difference between 'Account period', 'Supply period' and 'Charge period' on my bill?
Account period is the period from your previous bill to the issue date of your current bill. If the Account period on your current bill is '14 Sep 2017 - 14 Nov 2017', this means your previous bill was issued to you on 14 September 2017, and your current bill was issued to you on 14 November 2017. Supply period is the date your meter was last read by Western Power, up to the current read date. If the Supply period on your current bill is '14 Sep 2017 - 10 Nov 2017', this means your meter was previously read on 14 September 2017, and most recently read on 10 November 2017. Charge period is your billing period and includes all charges, concessions, rebates or discounts since your last bill. Learn more about the other important bits of information on your bill Account period is the period from your previous bill to the issue date of your current bill. If the Account period on your current bill is '14 Sep 2017 - 14 Nov 2017', this means your previous bill was issued to you on 14 September 2017, and your current bill was issued to you on 14 November 2017. Supply period is the date your meter was last read by Western Power, up to the current read date. If the Supply period on your current bill is '14 Sep 2017 - 10 Nov 2017', this means your meter was previously read on 14 September 2017, and most recently read on 10 November 2017. Charge period is your billing period and includes all charges, concessions, rebates or discounts since your last bill. Learn more about the other important bits of information on your bill