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Are there any instalment amount limits?
There is a $20 minimum Direct Debit instalment amount; however there are no maximum dollar limits you can pay through My Account. The only restrictions could be the credit card limit or daily maximum transfer limit imposed by your bank. There is a $20 minimum Direct Debit instalment amount; however there are no maximum dollar limits you can pay through My Account. The only restrictions could be the credit card limit or daily maximum transfer limit imposed by your bank.
Will I be disconnected if I can't afford to pay my bill?
If you’re having trouble paying your bill: Call us on 13 13 54 - just have your Synergy account number handy (you'll find this in the top left hand corner of your bill) We can discuss giving you more time, or We’ll devise a manageable payment plan with you. If you’re having trouble paying your bill: Call us on 13 13 54 - just have your Synergy account number handy (you'll find this in the top left hand corner of your bill) We can discuss giving you more time, or We’ll devise a manageable payment plan with you.
What browsers are recommended for My Account and the Synergy website?
To ensure the best browsing experience, we recommend you download the latest version of: Google Chrome, Apple Safari or Microsoft Edge when accessing this website via a desktop or laptop Apple Safari or Google Chrome when accessing this website via your favourite mobile or tablet device. Some interactive features and forms across My Account use JavaScript technology - please set your browser preferences to support JavaScript. Some browsers may not fully support JavaScript – please refer to your browser's help for more details. Log in to My Account To ensure the best browsing experience, we recommend you download the latest version of: Google Chrome, Apple Safari or Microsoft Edge when accessing this website via a desktop or laptop Apple Safari or Google Chrome when accessing this website via your favourite mobile or tablet device. Some interactive features and forms across My Account use JavaScript technology - please set your browser preferences to support JavaScript. Some browsers may not fully support JavaScript – please refer to your browser's help for more details. Log in to My Account
How will I be billed for my gas usage? Will it be on my electricity invoice?
You'll receive a separate bill for gas and electricity. This will help with identification of your costs for different forms of energy. You'll receive a separate bill for gas and electricity. This will help with identification of your costs for different forms of energy.
Whats is my load profile?
That is the amount of energy your business consumes from the grid combined with the time of day that it is consumed. This can affect the way you are charged for energy by your retailer and can help determine whether a time of use or fixed rate plan is better for your business. That is the amount of energy your business consumes from the grid combined with the time of day that it is consumed. This can affect the way you are charged for energy by your retailer and can help determine whether a time of use or fixed rate plan is better for your business.
How can I lodge a complaint?
We offer a number of options for you to lodge a complaint: Call us on 13 13 54 between 7am and 7pm, Monday to Friday (except public holidays) Write to us at GPO Box K851, Perth, 6842 Lodge your feedback or complaint online using the email us form below. We offer a number of options for you to lodge a complaint: Call us on 13 13 54 between 7am and 7pm, Monday to Friday (except public holidays) Write to us at GPO Box K851, Perth, 6842 Lodge your feedback or complaint online using the email us form below.
How do I submit a Freedom of Information request?
The proclamation of the Freedom of Information Act 1992 (WA) on 1 November 1993 gives the community a legal right of access to documents held by all state and local government organisations. A document includes any record or part of a record, and any copy or reproduction. It therefore covers files, computer printouts, maps, plans, photographs, tape recordings, films, video tapes or electronically-stored information. The proclamation of the Freedom of Information Act 1992 (WA) on 1 November 1993 gives the community a legal right of access to documents held by all state and local government organisations. A document includes any record or part of a record, and any copy or reproduction. It therefore covers files, computer printouts, maps, plans, photographs, tape recordings, films, video tapes or electronically-stored information.
I’ve logged into My Account. Where do I find my bill?
Select the ‘Bill and Payments’ tab towards the top of your screen. From this tab, you can find your billing and payment history and download your current or past bills. You can download your bill in PDF, XLSX, CSV or XML format. Select the ‘Bill and Payments’ tab towards the top of your screen. From this tab, you can find your billing and payment history and download your current or past bills. You can download your bill in PDF, XLSX, CSV or XML format.
Where can I find my account number?
It's the 8-12 digit number, located top right of your bill (on the front page). It's the 8-12 digit number, located top right of your bill (on the front page).
Does my site have a green power dome installed?
Check your building site has underground power (the shiny green dome) or call Western Power on 13 10 87 to confirm. Check your building site has underground power (the shiny green dome) or call Western Power on 13 10 87 to confirm.
Can Direct Debit payments be paid from any bank account?
Direct Debit works with most bank accounts within Australia only. Even better... we won't charge you any transaction fees if you nominate a bank account as your payment option (a small fee only applies to credit or debit card payments). For any bank account queries, please contact your bank. Direct Debit works with most bank accounts within Australia only. Even better... we won't charge you any transaction fees if you nominate a bank account as your payment option (a small fee only applies to credit or debit card payments). For any bank account queries, please contact your bank.
Can I receive my bill notification via SMS?
Yes. As a part of Paperless you can also opt into receiving an SMS reminder when your bill's arrived and we will also send you a friendly reminder just before your bill is due so you can avoid any late fees. Another good reason to switch to Paperless. Switch now Yes. As a part of Paperless you can also opt into receiving an SMS reminder when your bill's arrived and we will also send you a friendly reminder just before your bill is due so you can avoid any late fees. Another good reason to switch to Paperless. Switch now
What is a transport charge?
On 16 May 2025 the Economic Regulation Authority approved changes to Western Power’s transmission, distribution, and metering network charges (transport charges) that will take effect from 1 July 2025. From 1 July 2025, Synergy, consistent with your electricity supply contract, will be passing on changes to transport charges and this will impact how much you pay under your Synergy Business Plan and Electricity Sales Agreement (ESA) products. On 16 May 2025 the Economic Regulation Authority approved changes to Western Power’s transmission, distribution, and metering network charges (transport charges) that will take effect from 1 July 2025. From 1 July 2025, Synergy, consistent with your electricity supply contract, will be passing on changes to transport charges and this will impact how much you pay under your Synergy Business Plan and Electricity Sales Agreement (ESA) products.
What happens if my bank account has insufficient funds?
If there are insufficient funds in your bank or credit/debit card account, the transaction will usually be rejected by your bank. We will post you a rejection notification and details of any dishonour fees charged to us by your bank, which are then added to your next bill. Late payment of your energy account could result in an overdue notice fee. Additional late payment charges may apply to outstanding balances over $1,000. If there are insufficient funds in your bank or credit/debit card account, the transaction will usually be rejected by your bank. We will post you a rejection notification and details of any dishonour fees charged to us by your bank, which are then added to your next bill. Late payment of your energy account could result in an overdue notice fee. Additional late payment charges may apply to outstanding balances over $1,000.
Are there other renewable sources of energy?
Renewable energy is produced from sources that cannot be depleted. Renewable energy is produced from sources that cannot be depleted.
Where can I find my payment number?
You'll find this at the bottom right of your bill (that's the 10 digit number on the first page just below the dotted line). You'll find this at the bottom right of your bill (that's the 10 digit number on the first page just below the dotted line).
Who can register for My Account
As long as you have your Synergy account number then you can take advantage of My Account - the easiest way to manage your usage. Register for My Account As long as you have your Synergy account number then you can take advantage of My Account - the easiest way to manage your usage. Register for My Account
Can I nominate somebody else to manage my connection?
Yes, you can nominate others to manage your energy account on your behalf. You can do this by filling out a simple form or you can add them to your account when you move home. Download consent form (PDF 100KB) Yes, you can nominate others to manage your energy account on your behalf. You can do this by filling out a simple form or you can add them to your account when you move home. Download consent form (PDF 100KB)
Who should be the account holder of a temporary supply?
Whenever a property has a power supply, there must be an account holder who is responsible for paying the account. The account holder is usually the property owner, but if you only need power temporarily, the builder or electrician can be the account holder.This way, the tradesperson will be billed for any power used during construction. If you’re not sure who should be responsible, check your building contract for details. Whenever a property has a power supply, there must be an account holder who is responsible for paying the account. The account holder is usually the property owner, but if you only need power temporarily, the builder or electrician can be the account holder.This way, the tradesperson will be billed for any power used during construction. If you’re not sure who should be responsible, check your building contract for details.
What's the difference between EasyGreen and NaturalPower?
Both EasyGreen and NaturalPower contributions are used to purchase renewable energy certificates (RECs) from GreenPower. With EasyGreen, you pay a set amount each billing cycle between in addition to your daily electricity charges. With NaturalPower you can buy an agreed amount based on a % of your electricity consumption. Calculate your contribution and see how much greenhouse emissions you'll save Both EasyGreen and NaturalPower contributions are used to purchase renewable energy certificates (RECs) from GreenPower. With EasyGreen, you pay a set amount each billing cycle between in addition to your daily electricity charges. With NaturalPower you can buy an agreed amount based on a % of your electricity consumption. Calculate your contribution and see how much greenhouse emissions you'll save