Search

We have found 1654 results for your search

How long does it take to switch to Synergy?

FAQHow long does it take to switch to Synergy?

Synergy recognises that all businesses are different, resulting in unique demands for energy solutions. Because of this, we offer tailored energy products that take the needs of each individual into account. Synergy recognises that all businesses are different, resulting in unique demands for energy solutions. Because of this, we offer tailored energy products that take the needs of each individual into account.

Why do I need to notify you when I upgrade my system?

FAQWhy do I need to notify you when I upgrade my system?

To upgrade the size of your existing solar panels you’ll need to complete the Renewable Energy Systems application form. If you want to change the capacity of your inverter, you’ll also need approval from Western Power before making any changes. To upgrade the size of your existing solar panels you’ll need to complete the Renewable Energy Systems application form. If you want to change the capacity of your inverter, you’ll also need approval from Western Power before making any changes.

How do I change my Direct Debit details?

FAQHow do I change my Direct Debit details?

You can change your Direct Debit details online via My Account, or if you haven't registered for My Account, you can contact us. To make changes to your Direct Debit arrangement you will need to advise us of the change at least 5 business days before your next Direct Debit withdrawal date, so your details and arrangement are updated before your next scheduled Direct Debit withdrawal date. You can change your Direct Debit details online via My Account, or if you haven't registered for My Account, you can contact us. To make changes to your Direct Debit arrangement you will need to advise us of the change at least 5 business days before your next Direct Debit withdrawal date, so your details and arrangement are updated before your next scheduled Direct Debit withdrawal date.

Which payment options do not incur transaction fees or payment surcharges?

FAQWhich payment options do not incur transaction fees or payment surcharges?

We offer the following payment options which do not occur transaction fees or a payment surcharge: Payment through My Account from your bank account  Direct Debit* from your bank account Using BPAY View and paying directly from your bank account^ Online from your bank account using Synergy's 'Pay My Bill' form In person at Australia Post if you are an eligible concession card holder, a residential customer who is 65 years of age or older or you are currently considered by Synergy to be experiencing financial hardship * Direct Debit Service Agreement terms and conditions apply. ^ Your financial institution's BPAY View terms and conditions apply. Contact your financial institution for more information.  We offer the following payment options which do not occur transaction fees or a payment surcharge: Payment through My Account from your bank account  Direct Debit* from your bank account Using BPAY View and paying directly from your bank account^ Online from your bank account using Synergy's 'Pay My Bill' form In person at Australia Post if you are an eligible concession card holder, a residential customer who is 65 years of age or older or you are currently considered by Synergy to be experiencing financial hardship * Direct Debit Service Agreement terms and conditions apply. ^ Your financial institution's BPAY View terms and conditions apply. Contact your financial institution for more information. 

Am I eligible for DEBS?

FAQAm I eligible for DEBS?

DEBS is available to eligible households, schools, educational institutions and not-for-profits in WA who: Are looking to install a new eligible renewable or distributed energy system; Are looking to upgrade their existing renewable or distributed energy system; Are moving into a property with an existing renewable or distributed energy system on or after 06 November; or Are an existing REBS customer who want to switch to DEBS. Eligibility criteria are set out in the DEBS Terms and Conditions. DEBS is available to eligible households, schools, educational institutions and not-for-profits in WA who: Are looking to install a new eligible renewable or distributed energy system; Are looking to upgrade their existing renewable or distributed energy system; Are moving into a property with an existing renewable or distributed energy system on or after 06 November; or Are an existing REBS customer who want to switch to DEBS. Eligibility criteria are set out in the DEBS Terms and Conditions.

How do I add a new Synergy account to Synergy My Account?

FAQHow do I add a new Synergy account to Synergy My Account?

To understand how to add a new Synergy account to your Synergy My Account with step by step instructions, please click read more To understand how to add a new Synergy account to your Synergy My Account with step by step instructions, please click read more

1654 results found items per page 10 20 50
Back to top
Synergy acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, water and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.