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How long will it take to receive a response to my Freedom of Information request?
Within 45 days you will be provided with a notice of decision which will include details such as: The date on which the decision was made The name and the designation of the officer who made the decision If access is refused, the reasons for claiming the document exempt information on the rights of review and the procedures to be followed to exercise those rights. Within 45 days you will be provided with a notice of decision which will include details such as: The date on which the decision was made The name and the designation of the officer who made the decision If access is refused, the reasons for claiming the document exempt information on the rights of review and the procedures to be followed to exercise those rights.
What happens to my Direct Debit when I move premises?
Your can keep your Direct Debit arrangement in place to pay your final bill on your existing account. When you move, we'll ask you to confirm or update your Direct Debit preference and details so we can make sure they're set up for your new property. You can manage your Direct Debit through My Account, or you can contact us and one of our friendly colleagues will assist you to re-establish your Direct Debit against your account at your new address. Manage your Direct Debit (via My Account) Your can keep your Direct Debit arrangement in place to pay your final bill on your existing account. When you move, we'll ask you to confirm or update your Direct Debit preference and details so we can make sure they're set up for your new property. You can manage your Direct Debit through My Account, or you can contact us and one of our friendly colleagues will assist you to re-establish your Direct Debit against your account at your new address. Manage your Direct Debit (via My Account)
Life support equipment PDF upload
Register your Life Support Equipment.
Is my payment number the same as my account number?
It's the 8-12 digit number, located top right of your bill (on the front page). Your payment number is the 10 digit number located on the bottom right, below the dotted line, on the front of your bill. This number is generated each time you make a payment and is needed when conveniently paying your bill online using a credit or debit card. It's the 8-12 digit number, located top right of your bill (on the front page). Your payment number is the 10 digit number located on the bottom right, below the dotted line, on the front of your bill. This number is generated each time you make a payment and is needed when conveniently paying your bill online using a credit or debit card.
What are my payment options?
As the rest of the world moves online, so too do your options for paying your bills with Synergy. However, while this is a convenience we offer our customers, it's not mandatory, and there are plenty of options that let you make payments in a manner that's convenient to you. As the rest of the world moves online, so too do your options for paying your bills with Synergy. However, while this is a convenience we offer our customers, it's not mandatory, and there are plenty of options that let you make payments in a manner that's convenient to you.
What are my payment options?
As the rest of the world moves online, so too do your options for paying your bills with Synergy. However, while this is a convenience we offer our customers, it's not mandatory, and there are plenty of options that let you make payments in a manner that's convenient to you. As the rest of the world moves online, so too do your options for paying your bills with Synergy. However, while this is a convenience we offer our customers, it's not mandatory, and there are plenty of options that let you make payments in a manner that's convenient to you.
How many people can access My Account for business?
You can now have multiple people within your business access your business’s My Account, provided they have their details on file with us. For example, rather than all staff needing to access the My Account with a single login or password, they can now access the My Account using their own emails or mobiles if their details are registered. To enable additional staff members access to a business's My Account, your staff members will need to contact our business contact centre so our team can identify them as an employee and list them on the account as an authorised contact, along with their mobile number and email. To make the identification process easier, they should have a copy of a recent Synergy bill handy. Once an employee and their contact details are listed on the account, they will be able to log in via Multi-Factor Authentication (MFA) with their email address and/or mobile phone. You can now have multiple people within your business access your business’s My Account, provided they have their details on file with us. For example, rather than all staff needing to access the My Account with a single login or password, they can now access the My Account using their own emails or mobiles if their details are registered. To enable additional staff members access to a business's My Account, your staff members will need to contact our business contact centre so our team can identify them as an employee and list them on the account as an authorised contact, along with their mobile number and email. To make the identification process easier, they should have a copy of a recent Synergy bill handy. Once an employee and their contact details are listed on the account, they will be able to log in via Multi-Factor Authentication (MFA) with their email address and/or mobile phone.
Will my business benefit from an off peak plan?
It really depends on how and when your business operates. As a general rule of thumb, your business needs to use at least 35% of its energy out of hours – between 10pm and 8am weekdays and anytime on the weekend – to make the most of lower off peak rates. It really depends on how and when your business operates. As a general rule of thumb, your business needs to use at least 35% of its energy out of hours – between 10pm and 8am weekdays and anytime on the weekend – to make the most of lower off peak rates.
Direct Debit & Direct Debit by Instalment Competition
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