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Collie Battery Energy Storage System
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How to finalise a deceased estate
Losing a loved one is difficult and we are here to guide you through the process to finalise a Synergy account to make it as easy as possible. Before we make any changes to the account, it is important for us to know if you are an authorised person on the account. If you are unsure, please contact Synergy on 13 13 53 between 7am until 7pm. Upon receiving notification of the passing of the account holder, we will respectfully close their account following the date of notification. Our priority is to handle the account with care, ensuring that no ongoing changes or consumption are attributed to the deceased’s account after the account has been closed. There are two ways to finalise an account, so we’ve put together this information to help you through the steps. Option 1 – I am an authorised person on the account If you are an authorised person on the account simply head to our Moving home form or log into My Account to close the account and then open a new account if required. Or, if preferred, you can speak to someone directly on 13 13 53 between 7am until 7pm. You will require the following information to finalise the account: Account number Account holder name Account holder date of birth Premise address Option 2 - I am not an authorised person on the account. If you are not an authorised person on the account, don’t worry we may still be able to assist you with finalising the account - we just need some additional information from you. We will require one of the below documents: Certificate of Probate (this names the executor of the deceased estate) Letter of Administration An Authority to Deal with a Deceased Estate Statutory Declaration If the Public Trustee is handling the estate, they will contact us regarding the account. You will also require the following information to finalise the account: Account number Account holder name Account holder date of birth Premise address To make it easier you can send your documentation to us at trustee@synergy.net.au including your contact details, Synergy account number and address. If required we’ll contact you to finalise arrangements in respect of the account. Once the documentation has been emailed and is received, Synergy will provide an automatic reference number via email. Important: please ensure you keep this reference number. This request will be processed within 7 business days. Losing a loved one is difficult and we are here to guide you through the process to finalise a Synergy account to make it as easy as possible. Before we make any changes to the account, it is important for us to know if you are an authorised person on the account. If you are unsure, please contact Synergy on 13 13 53 between 7am until 7pm. Upon receiving notification of the passing of the account holder, we will respectfully close their account following the date of notification. Our priority is to handle the account with care, ensuring that no ongoing changes or consumption are attributed to the deceased’s account after the account has been closed. There are two ways to finalise an account, so we’ve put together this information to help you through the steps. Option 1 – I am an authorised person on the account If you are an authorised person on the account simply head to our Moving home form or log into My Account to close the account and then open a new account if required. Or, if preferred, you can speak to someone directly on 13 13 53 between 7am until 7pm. You will require the following information to finalise the account: Account number Account holder name Account holder date of birth Premise address Option 2 - I am not an authorised person on the account. If you are not an authorised person on the account, don’t worry we may still be able to assist you with finalising the account - we just need some additional information from you. We will require one of the below documents: Certificate of Probate (this names the executor of the deceased estate) Letter of Administration An Authority to Deal with a Deceased Estate Statutory Declaration If the Public Trustee is handling the estate, they will contact us regarding the account. You will also require the following information to finalise the account: Account number Account holder name Account holder date of birth Premise address To make it easier you can send your documentation to us at trustee@synergy.net.au including your contact details, Synergy account number and address. If required we’ll contact you to finalise arrangements in respect of the account. Once the documentation has been emailed and is received, Synergy will provide an automatic reference number via email. Important: please ensure you keep this reference number. This request will be processed within 7 business days.
Are there any additional costs for My Account?
No, My Account is a free service for all our customers to make managing your energy use easier. However, your bank may charge standard transaction fees on electronic payments you make. Register for My Account No, My Account is a free service for all our customers to make managing your energy use easier. However, your bank may charge standard transaction fees on electronic payments you make. Register for My Account
How does self-reading your meter work?
You might choose to read your own meter because of meter access issues, or perhaps you live in an area of WA where it’s hard for Western Power meter readers to visit regularly. If you read and submit your own meter readings, you’re known as a “self-read” customer. Here’s a quick guide to how the self-read process works: Generally, every two months Western Power will let you know when and how to submit your meter reading. They might let you know by text, email or a self-read card sent in the mail. You read your meter and submit the information using Western Power’s online portal, by calling Western Power or by posting your self-read card back to Western Power. (If you receive a self-read card and submit your reading online, your next meter read reminder will be sent by text or email, not by card.) You receive your Synergy bill. If you are a self-read customer, it’s important to submit your reading in the timeframe that Western Power gives to you. If you don’t make the deadline, your next bill will be based on your estimated electricity use instead of what you’ve actually used. Even when you’re a self-read customer, Western Power will need to visit your property and access your meter for a reading at least once every 12 months. Please visit the Western Power website for more details about your meter readings. You might choose to read your own meter because of meter access issues, or perhaps you live in an area of WA where it’s hard for Western Power meter readers to visit regularly. If you read and submit your own meter readings, you’re known as a “self-read” customer. Here’s a quick guide to how the self-read process works: Generally, every two months Western Power will let you know when and how to submit your meter reading. They might let you know by text, email or a self-read card sent in the mail. You read your meter and submit the information using Western Power’s online portal, by calling Western Power or by posting your self-read card back to Western Power. (If you receive a self-read card and submit your reading online, your next meter read reminder will be sent by text or email, not by card.) You receive your Synergy bill. If you are a self-read customer, it’s important to submit your reading in the timeframe that Western Power gives to you. If you don’t make the deadline, your next bill will be based on your estimated electricity use instead of what you’ve actually used. Even when you’re a self-read customer, Western Power will need to visit your property and access your meter for a reading at least once every 12 months. Please visit the Western Power website for more details about your meter readings.
How long will it take to receive a response to my Freedom of Information request?
Within 45 days you will be provided with a notice of decision which will include details such as: The date on which the decision was made The name and the designation of the officer who made the decision If access is refused, the reasons for claiming the document exempt information on the rights of review and the procedures to be followed to exercise those rights. Within 45 days you will be provided with a notice of decision which will include details such as: The date on which the decision was made The name and the designation of the officer who made the decision If access is refused, the reasons for claiming the document exempt information on the rights of review and the procedures to be followed to exercise those rights.
What happens to my Direct Debit when I move house?
Your can keep your Direct Debit arrangement in place to pay your final bill on your existing account. When you move, we'll ask you to confirm or update your Direct Debit preference and details so we can make sure they're set up for your new property. You can manage your Direct Debit through My Account, or you can contact us and one of our friendly colleagues will assist you to re-establish your Direct Debit against your account at your new address. Manage your Direct Debit (via My Account) Your can keep your Direct Debit arrangement in place to pay your final bill on your existing account. When you move, we'll ask you to confirm or update your Direct Debit preference and details so we can make sure they're set up for your new property. You can manage your Direct Debit through My Account, or you can contact us and one of our friendly colleagues will assist you to re-establish your Direct Debit against your account at your new address. Manage your Direct Debit (via My Account)
I have received an SMS from 0408 673 340, is this from Synergy?
Yes, Synergy are sending two-way SMS messages from this number for customers selected to take part in Synergy’s Engage program. This program is available by invitation only. If you have been contacted by our office and agree to be part of this program you can reply to SMS messages from this number with one of the options given to update your account or make payments instantly. Your provider’s usual SMS charges will apply. Yes, Synergy are sending two-way SMS messages from this number for customers selected to take part in Synergy’s Engage program. This program is available by invitation only. If you have been contacted by our office and agree to be part of this program you can reply to SMS messages from this number with one of the options given to update your account or make payments instantly. Your provider’s usual SMS charges will apply.
What is a one-off bank transfer payment?
One off bank payment is a new, fee-free way of paying your Synergy bill using your bank details. Make a one off payment. All you need is your BSB and bank account number. One off bank payment is a new, fee-free way of paying your Synergy bill using your bank details. Make a one off payment. All you need is your BSB and bank account number.
Can I cancel Paperless at any time?
Yes. My Account makes it easy for you to switch between paper and paperless at any time. Just select Paperless from the right hand menu to cancel this service in less than three clicks. We’ll also ask why you’re cancelling Paperless along the way to help us continue to make our services even better. Log in to My Account Yes. My Account makes it easy for you to switch between paper and paperless at any time. Just select Paperless from the right hand menu to cancel this service in less than three clicks. We’ll also ask why you’re cancelling Paperless along the way to help us continue to make our services even better. Log in to My Account
Can I cancel Paperless at any time?
Yes. My Account makes it easy for you to switch between paper and paperless at any time. Just select Paperless from the right hand menu to cancel this service in less than three clicks. We’ll also ask why you’re cancelling Paperless along the way to help us continue to make our services even better. Register for My Account Yes. My Account makes it easy for you to switch between paper and paperless at any time. Just select Paperless from the right hand menu to cancel this service in less than three clicks. We’ll also ask why you’re cancelling Paperless along the way to help us continue to make our services even better. Register for My Account