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How long does it take to switch my gas to Synergy?

FAQYour businessHelp and adviceGasHow long does it take to switch my gas to Synergy?

All we need to get started is your contact details and business name. We'll then request permission to access your meter details so we can better understand your usage and provide you with the right gas plan Once we’ve figured out your exact savings, we’ll send you an offer for you to sign and return. We can start the switching process – it only takes between 5-7 business days to switch to cheaper gas. Arrange a call back or you can call us 13 13 54.

Will my business benefit from an off peak plan?

FAQYour businessHelp and adviceElectricityWill my business benefit from an off peak plan?

It really depends on how and when your business operates. As a general rule of thumb, your business needs to use at least 35% of its energy out of hours – between 10pm and 8am weekdays and anytime on the weekend – to make the most of lower off peak rates.  Try our See & Save tool to better understand how and when your business consumes electricity.

What if Western Power doesn’t approve my solar system application?

FAQYour homeHelp and adviceSolarReturn and batteryWhat if Western Power doesn’t approve my solar system application?

Western Power in some cases may not approve the system that has been applied for. Where this happens, Western Power may provide various options, including approving a smaller sized system, or providing the option to upgrade the network infrastructure servicing your property, for a fee, to connect the system. If your system application is rejected we will work through your option with you and Western Power.

How long is the warranty period for a SolarReturn system

FAQYour businessHelp and adviceSolarReturn BusinessHow long is the warranty period for a SolarReturn system

The equipment that we use for Business SolarReturn products is made to last. All the solar panels and inverters that we offer come with industry leading warranty periods.

Can I change my green energy contribution at any time?

FAQYour businessHelp and adviceElectricityCan I change my green energy contribution at any time?

Yes, going more or less green is easy. Just log in to My Account, update your green energy option, how much you want to contribute and you're done. Log in to My Account

Can I cancel EasyGreen, or make changes to my premium?

FAQYour homeHelp and adviceRenewable energyCan I cancel EasyGreen, or make changes to my premium?

Yes, you can cancel EasyGreen® entirely or change your contribution, at any time you like. The quickest and easiest way to do this is via My Account. Change your green energy contribution

Why can’t Automated REBS payments be processed for credits through CentrePay/Salary Sacrifice arrangements?

FAQYour homeHelp and adviceSolar credits and upgradesWhy can’t Automated REBS payments be processed for credits through CentrePay/Salary Sacrifice arrangements?

This service currently doesn't include these payment options. Automated REBS Payments was set up to make it faster and easier for you to receive your REBS credits so you could spend less time making calls and waiting for the cheque to arrive in the post.

How many solar panels will I need for my home?

FAQYour homeHelp and adviceSolar credits and upgradesHow many solar panels will I need for my home?

The location of your roof in relation to sunshine, shading, dirt on solar panels and temperature all play a part in maximising your solar power production.

Will green energy be used to power my home?

FAQYour homeHelp and adviceRenewable energyWill green energy be used to power my home?

We can't guarantee that the green energy you purchase will be directly fed to your home. This is because renewable energy purchased by Synergy is fed in to the electricity grid where it mixes with energy produced from non-renewable sources; before being supplied to your home.

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