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What happens if I'm on a time of use plan and start to use more energy during the day?

FAQYour homeHelp and adviceElectricityWhat happens if I'm on a time of use plan and start to use more energy during the day?

If you find you're unable to continue using, more of your energy during the cheaper time bands (off peak), then it may be better to switch back to the anytime plan - Home Plan (A1).     If you're using more during the peak periods, then your energy bill will increase as you'll no longer be taking advantage of the cheaper rates offered during off period.    Compare energy plans to find the best one to suit your lifestyle

Will my business benefit from an off peak plan?

FAQYour businessHelp and adviceElectricityWill my business benefit from an off peak plan?

It really depends on how and when your business operates. As a general rule of thumb, your business needs to use at least 35% of its energy out of hours – between 10pm and 8am weekdays and anytime on the weekend – to make the most of lower off peak rates.  Try our See & Save tool to better understand how and when your business consumes electricity.

Can I cancel Paperless at any time?

FAQYour homeHelp and adviceBillsCan I cancel Paperless at any time?

Yes. My Account makes it easy for you to switch between paper and paperless at any time. Just select Paperless from the right hand menu to cancel this service in less than three clicks. We’ll also ask why you’re cancelling Paperless along the way to help us continue to make our services even better. Register for My Account

How long does it take to switch my gas to Synergy?

FAQYour businessHelp and adviceGasHow long does it take to switch my gas to Synergy?

All we need to get started is your contact details and business name. We'll then request permission to access your meter details so we can better understand your usage and provide you with the right gas plan Once we’ve figured out your exact savings, we’ll send you an offer for you to sign and return. We can start the switching process – it only takes between 5-7 business days to switch to cheaper gas. Arrange a call back or you can call us 13 13 54.

Can the Direct Debit bank account be in a different name than my Synergy account?

FAQYour businessHelp and advicePaymentsCan the Direct Debit bank account be in a different name than my Synergy account?

If you choose to make bill payments using Direct Debit and are an authorised contact (i.e. not the Synergy account holder), you will need to provide Synergy with consent to establish the Direct Debit in the name of the bank account holder and on behalf of the Synergy account holder. The nominated bank account holder will need to ensure there are enough funds in the account to cover the payments and will also need to read the Direct Debit Service Agreement, these can be found here  

How do I get the temporary meter removed?

FAQYour homeHelp and adviceBuildingHow do I get the temporary meter removed?

Call us on 13 13 53 to arrange removal. We'll arrange with Western Power to remove the meter for you. Please note, a temporary supply removal fee of $323.92 is charged by Synergy in order to recover costs charged by Western Power to visit a site and remove a temporary supply.

Why is my bill so high?

FAQYour homeHelp and adviceBillsWhy is my bill so high?

There are many factors that can influence the size of your energy bill and the cost of electricity is just one of them. If your bill seems higher than normal, or you'd like it to be lower, here are some things to consider.

What is the net feed in tariff?

FAQYour homeHelp and adviceSolar credits and upgradesWhat is the net feed in tariff?

Unlike REBS which is the amount Synergy pays for electricity purchased from a customer, the net feed-in tariff is the amount the state government pays eligible customers for any excess energy they export back to the grid (in addition to REBS). This subsidy was created to encourage customers to give solar a go.

What information do I need to switch to Smart Home Plan?

FAQYour homeHelp and adviceElectricityWhat information do I need to switch to Smart Home Plan?

Firstly, you need to find out if your property has a compatible digital or electronic meter, or if you’ll need one installed. You should decide whether you would be able to take advantage of cheaper off-peak periods.

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