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Can I change my green energy contribution at any time?

FAQYour homeHelp and adviceElectricityCan I change my green energy contribution at any time?

Yes, going more or less green is easy. Just log in to My Account, update your green energy option, how much you want to contribute and you're done. Log in to My Account

Can I nominate somebody else to manage my connection?

FAQYour businessHelp and adviceElectricityCan I nominate somebody else to manage my connection?

Yes, you can nominate others to manage your energy account on your behalf. You can do this by filling out a simple form or you can add them to your account when you move home. Download consent form (PDF 100KB)

My last meter reading was estimated and it has prevented me from receiving my REBS payment. What should I do?

FAQYour homeHelp and adviceSolar credits and upgradesMy last meter reading was estimated and it has prevented me from receiving my REBS payment. What should I do?

There could be a variety of reasons why your bill was estimated. It may be because the meter reader was unable to gain access to your meter to take a reading. Please contact our customer service centre on 13 13 53 so that we can assist you further. As part of the Automated REBS Payment Terms & Conditions, automated payments can only be made based on actual readings, taken by Western Power. If this condition is not met at the time you are being billed, the refund will not be processed automatically and your REBS credits remain against your account. This is to ensure the accuracy of the credits applied.

How do I apply for new unmetered electricity supplies?

FAQYour homeHelp and adviceElectricityHow do I apply for new unmetered electricity supplies?

All unmetered supplies are installed by Western Power. Please visit the Western Power website to apply for a new connection.

How much does it cost to apply for the Renewable Energy Buyback Scheme (REBS)?

FAQYour homeHelp and adviceSolar credits and upgradesHow much does it cost to apply for the Renewable Energy Buyback Scheme (REBS)?

There’s a $26.40 fee (inclusive of GST) for your application to participate in the Renewable Energy Buyback Scheme (REBS). This fee may change from time to time but as of 1 July 2017 it’s correct. Other additional costs include the installation of a bi-directional electricity meter that separately measures the electricity flow in both directions. It records consumption (usage within the home) and export (excess electricity produced and exported back to the electricity network).

How long does it take to switch to Synergy?

FAQYour businessHelp and adviceElectricityHow long does it take to switch to Synergy?

Synergy recognises that all businesses are different, resulting in unique demands for energy solutions. Because of this, we offer tailored energy products that take the needs of each individual into account.

What should I do if I can't afford to pay when my payment extension is due?

FAQYour homeHelp and adviceBillsWhat should I do if I can't afford to pay when my payment extension is due?

If you’ve put a payment extension plan in place with us but you’re still finding it difficult to pay call us on 13 13 53. Together, we'll help find an appropriate payment solution - just have your Synergy account number handy (you'll find this in the top left hand corner of your bill). At Synergy, we want to support you through difficult times. And we understand that sometimes, it's difficult to pay bills on time. That's why we've developed the Keeping Connected program - a service designed to help you: Manage your electricity bills Avoid long term debt Keep your electricity connected.

Tips for choosing an energy broker

FAQYour businessHelp and adviceElectricityTips for choosing an energy broker

A good energy broker may help you manage your energy demands and increase your energy efficiency – so it's important to get the right one. Here are Synergy’s top 10 tips for finding a business energy broker in WA.

Can I view the Synergy website in another language?

FAQYour homeHelp and adviceOnline supportCan I view the Synergy website in another language?

Our website is written in English. If you require information in another language please call 13 14 50 to utilise our interpreter services.

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