We take great care to handle your personal details using up-to-date security technology. Passwords are encrypted and stored securely.Data is transmitted using secure 256-bit SSL encryption. The security details can be verified by clicking on the padlock icon in the web browser. Payments conform to the Payment Card Industry (PCI) Data Security Standard. When conducting web payments, the credit card details are only transmitted between the browser and the payment merchant (Commonwealth BPoint).
No. This is because Direct Debit is a regular deduction so you won’t get notified or sent a receipt for these payments. It’s best to check your bank statement or you can log in to My Account and check the payment record under the tab 'Bills and Payments'. Payments we successfully receive may not be recorded in My Account until 24 hours after the payment is made.
Yes! You'll still receive a copy of your bill so you can keep track of your usage and check the amount due. We'll send it by post or deliver it straight to your inbox, depending on your Paperless preferences. Set up Direct Debit now
They will need a clear path to your roof that is wide enough to accommodate a cherry picker. What happens on the day? The installation is normally completed within 1 day. Here's the key steps that the installer will do on the day to get you up and running: They'll start with setting up the mounting frames on your roof Next up is attaching the solar panels to these frames The inverter is then installed on an external wall close to the fuse box It's then time to connect the electricity cables from the solar panels to the inverter New safety switches will be added to your fuse box for the solar power system before connecting the inverter to the fuse box Last but not least, they'll add stickers to you fuse box to notify electricians and emergency services of the presence of your solar power system
Yes. Synergy's Albany wind farm is cutting Australia’s greenhouse gas emissions by 65,000 tonnes per annum. That's equal to taking nearly 15,000 cars from our roads for one year. Learn more
If your account falls overdue, we’ll send you a friendly reminder via email if you're registered for Paperless or by post, if not.depending on if you’re registered for Paperless. If you can, try to avoid your account becoming overdue as Synergy reminder notices can attract a fee. If you need a little more time to pay your bill, you can request a payment extension online (just have a copy of your bill handy). If you're struggling to pay your bill, call us on 13 13 53 - we're here to help.
Yes, going more or less green is easy. Just log in to My Account, update your green energy option, how much you want to contribute and you're done. Log in to My Account
Yes, you can cancel EasyGreen® entirely or change your contribution, at any time you like. The quickest and easiest way to do this is via My Account. Change your green energy contribution
The equipment that we use for Business SolarReturn products is made to last. All the solar panels and inverters that we offer come with industry leading warranty periods.
Western Power in some cases may not approve the system that has been applied for. Where this happens, Western Power may provide various options, including approving a smaller sized system, or providing the option to upgrade the network infrastructure servicing your property, for a fee, to connect the system. If your system application is rejected we will work through your option with you and Western Power.