If your account falls overdue, we’ll send you a friendly reminder via email if you're registered for Paperless or by post, if not.depending on if you’re registered for Paperless. If you can, try to avoid your account becoming overdue as Synergy reminder notices can attract a fee. If you need a little more time to pay your bill, you can request a payment extension online (just have a copy of your bill handy). If you're struggling to pay your bill, call us on 13 13 54 - we're here to help.
My Account is a secure, energy management tool that gives you more control of your energy from any device, whenever it suits.
Gas can play an integral part in fuelling your business from kitchens to boilers, heating and more. It’s important to check gas appliances are regularly serviced to keep your business safe and to prevent your machines and appliances from breaking down when you need them most.
Why can’t Automated REBS payments be processed for credits through CentrePay/Salary Sacrifice arrangements?
This service currently doesn't include these payment options. Automated REBS Payments was set up to make it faster and easier for you to receive your REBS credits so you could spend less time making calls and waiting for the cheque to arrive in the post.
The location of your roof in relation to sunshine, shading, dirt on solar panels and temperature all play a part in maximising your solar power production.
If you’ve put a payment extension plan in place with us but you’re still finding it difficult to pay call us on 13 13 54. Together, we'll help find an appropriate payment solution - just have your Synergy account number handy (you'll find this in the top left hand corner of your bill).
No. To avoid confusion or double-payment, your bill notifications are delivered to one email address only. By default, this is the email address you nominated when switching to Paperless. You can change your email address at any time in the ‘My details’ section in My Account.
Yes! You'll still receive a copy of your bill so you can keep track of your usage and check the amount that's due. We'll either send it by post or deliver it straight to your inbox, depending on your Paperless preferences. We’ll still send your energy bill so you can keep track of your use and the amount that’s due. Instead of a due date, the date of the Direct debit will be shown. Set up Direct Debit now
That is the amount of energy your business consumes from the grid combined with the time of day that it is consumed. This can affect the way you are charged for energy by your retailer and can help determine whether a time of use or fixed rate plan is better for your business.
Direct Debit works with most bank accounts within Australia only. Even better... we won't charge you any transaction fees if you nominate a bank account as your payment option (a small fee only applies to credit or debit card payments). For any bank account queries, please contact your bank.