What kind of information does Synergy collect about me?

The types of personal information we may collect will depend upon the nature of our interaction with you. In general, personal information we collect includes details such as your name, address, phone numbers or email address. You can view Synergy’s privacy policy at synergy.net.au/privacy for more information on how and why we collect and store your personal information.

Other types of personal information we collect can include but is not limited to:

  • Information that uniquely identifies you, like your date of birth or product purchase details, such as the date you contracted with Synergy; and
  • Your usage information relating to electricity supply or any other product or service we supply to you.
  • Financial details, including your credit card number or bank account number.

We collect but do not store your full credit or debit card details.

The personal information we collect is needed to be able to give you the best service possible. If you choose not to provide the personal information we ask you for, we may not be able to offer our products and services to you.

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Synergy acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, water and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.