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Can I cancel my green energy contribution?
Yes, you can cancel your green energy at any time by updating your preferences in My Account. We'll backdate your cancellation or changes to the first day of the current billing period. No cancellation or change fees apply. Yes, you can cancel your green energy at any time by updating your preferences in My Account. We'll backdate your cancellation or changes to the first day of the current billing period. No cancellation or change fees apply.
Battery capacity
This is the amount of energy a battery is able to store and deliver in a single discharge. Battery capacity is usually measured in kilowatt hours (kWh) for home batteries. This is the amount of energy a battery is able to store and deliver in a single discharge. Battery capacity is usually measured in kilowatt hours (kWh) for home batteries.
Kilowatt (kW)
This is a unit that power is measured in. See the definition of power. This is a unit that power is measured in. See the definition of power.
Charge/discharge rate
This is the rate at which a battery can be charged and discharged. It’s a measurement of power and can be expressed in kilowatts(kW). The higher the charge rate, the faster your battery will be able to charge. The lower the discharge rate, the longer your battery will last but you’ll need to rely on the grid to support larger appliances. This is the rate at which a battery can be charged and discharged. It’s a measurement of power and can be expressed in kilowatts(kW). The higher the charge rate, the faster your battery will be able to charge. The lower the discharge rate, the longer your battery will last but you’ll need to rely on the grid to support larger appliances.
Kilowatt-Hour (kWh)
This is a unit of measurement for energy. See the definition of energy. This is a unit of measurement for energy. See the definition of energy.
Solar panels
These are panels designed to absorb the sun’s rays as a source of energy for generating electricity. If you’re looking for a solar system for your home, the solar panels will be installed on your roof, in a position that will catch the most sunshine. These are panels designed to absorb the sun’s rays as a source of energy for generating electricity. If you’re looking for a solar system for your home, the solar panels will be installed on your roof, in a position that will catch the most sunshine.
Why is there an Urgent Reconnection Fee?
Synergy incurs a cost when we urgently reconnect customers who have been disconnected. This year, there will be an increase to the urgent reconnection fee for WA households. Customers who request this service and are not exempt, will be charged $208.01. This reflects the charge Synergy incurs when delivering this service. Urgent reconnections for customers who rely on life-support equipment at their property will continue to be provided free of charge. The urgent reconnection fee will apply if the customer requests an urgent reconnection but does not provide supporting documentation within 3 months. More details about life support equipment and how you can register as a life support customer can be found here. Knowing about your medical equipment means we can advise the network operator, Western Power, so they can prioritise restoring the power your life-support equipment depends on. To see if you’re eligible, and find out more about the process, you can read the Customer Charter Brochure here Synergy incurs a cost when we urgently reconnect customers who have been disconnected. This year, there will be an increase to the urgent reconnection fee for WA households. Customers who request this service and are not exempt, will be charged $208.01. This reflects the charge Synergy incurs when delivering this service. Urgent reconnections for customers who rely on life-support equipment at their property will continue to be provided free of charge. The urgent reconnection fee will apply if the customer requests an urgent reconnection but does not provide supporting documentation within 3 months. More details about life support equipment and how you can register as a life support customer can be found here. Knowing about your medical equipment means we can advise the network operator, Western Power, so they can prioritise restoring the power your life-support equipment depends on. To see if you’re eligible, and find out more about the process, you can read the Customer Charter Brochure here
Has the DEBS (Distributed Energy Buyback Scheme) buyback rate changed?
Yes. On 09 May 2024, the State Government announced that the DEBS buyback rates will change. The new rates are: • Electricity net exported at peak times between 3pm and 9pm will earn 10c/kWh; • Electricity net exported at all other times will earn 2.00c/kWh. These new rates will be effective 1 July 2024. The DEBS buyback rates are reviewed each year by the State Government, just like other regulated electricity prices. The rates apply to the first 50 units exported from a customer to the grid each day. This is more than a 5kW solar PV system would be expected to generate daily, even in ideal conditions. The DEBS buyback rates will be the same for the export from batteries as export from solar, recognising that batteries will be a growing component of our energy system. Yes. On 09 May 2024, the State Government announced that the DEBS buyback rates will change. The new rates are: • Electricity net exported at peak times between 3pm and 9pm will earn 10c/kWh; • Electricity net exported at all other times will earn 2.00c/kWh. These new rates will be effective 1 July 2024. The DEBS buyback rates are reviewed each year by the State Government, just like other regulated electricity prices. The rates apply to the first 50 units exported from a customer to the grid each day. This is more than a 5kW solar PV system would be expected to generate daily, even in ideal conditions. The DEBS buyback rates will be the same for the export from batteries as export from solar, recognising that batteries will be a growing component of our energy system.
Will I still receive a Synergy bill if I sign up for BPAY View?
No, not directly to your inbox or mailbox. When you sign up for BPAY view you are agreeing for us to send your power bill to your online banking portal which means you can access your bill through your financial institution and you will not receive a paper or paperless bill directly from Synergy. If you're signed up to BPAY view please be aware that you will not eligible for the following services - Paperless (including SMS) and Automated REBS Payments. Should you want to opt in to any of these Synergy services, you'll need to contact your financial institution to cancel your BPAY view before we can opt you in to these. No, not directly to your inbox or mailbox. When you sign up for BPAY view you are agreeing for us to send your power bill to your online banking portal which means you can access your bill through your financial institution and you will not receive a paper or paperless bill directly from Synergy. If you're signed up to BPAY view please be aware that you will not eligible for the following services - Paperless (including SMS) and Automated REBS Payments. Should you want to opt in to any of these Synergy services, you'll need to contact your financial institution to cancel your BPAY view before we can opt you in to these.
Has the DEBS (Distributed Energy Buyback Scheme) buyback rate changed?
No. The rates will remain unchanged. The current rates are: Electricity net exported at peak times between 3pm and 9pm will earn 10c/kWh; Electricity net exported at all other times will earn 2.00c/kWh. The rates apply to the first 50 units exported from a customer to the grid each day. This is more than a 5kW solar PV system would be expected to generate daily, even in ideal conditions. The DEBS buyback rates will be the same for the export from batteries as export from solar, recognising that batteries will be a growing component of our energy system. No. The rates will remain unchanged. The current rates are: Electricity net exported at peak times between 3pm and 9pm will earn 10c/kWh; Electricity net exported at all other times will earn 2.00c/kWh. The rates apply to the first 50 units exported from a customer to the grid each day. This is more than a 5kW solar PV system would be expected to generate daily, even in ideal conditions. The DEBS buyback rates will be the same for the export from batteries as export from solar, recognising that batteries will be a growing component of our energy system.