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How do I register for My Account?
It only takes a few minutes, just grab a copy of your Synergy bill. All you need is your account number and name as printed on your bill and you can start using My Account straight away. When you register, you’ll be asked to make up your own username, password and a password hint. Register for My Account It only takes a few minutes, just grab a copy of your Synergy bill. All you need is your account number and name as printed on your bill and you can start using My Account straight away. When you register, you’ll be asked to make up your own username, password and a password hint. Register for My Account
Can I get a discount?
If you’ve got a concession card, you could qualify for rebates that could make paying your bills easier. Find out if you're eligible If you’ve got a concession card, you could qualify for rebates that could make paying your bills easier. Find out if you're eligible
Can I connect energy to my new home while my old home is still connected?
Yes you can. As long as the previous account holder has already closed their account before your nominated move in date. Transfer your connection Yes you can. As long as the previous account holder has already closed their account before your nominated move in date. Transfer your connection
Photovoltaic (PV)
In really simple terms, the photovoltaic process turns light into energy. With your solar panels, the PV process turns the sun’s energy into a flow of electrons which can then be turned into a direct current and sent to your inverter. In really simple terms, the photovoltaic process turns light into energy. With your solar panels, the PV process turns the sun’s energy into a flow of electrons which can then be turned into a direct current and sent to your inverter.
How do I change my Direct Debit details?
You can change your Direct Debit details online via My Account, or if you haven't registered for My Account, you can contact us. To make changes to your Direct Debit arrangement you will need to advise us of the change at least 5 business days before your next Direct Debit withdrawal date, so your details and arrangement are updated before your next scheduled Direct Debit withdrawal date. You can change your Direct Debit details online via My Account, or if you haven't registered for My Account, you can contact us. To make changes to your Direct Debit arrangement you will need to advise us of the change at least 5 business days before your next Direct Debit withdrawal date, so your details and arrangement are updated before your next scheduled Direct Debit withdrawal date.
What if I do not have a time-of-use compatible meter?
Most recently built homes have a compatible meter that can be re-programmed to suit a time-of-use tariff. Otherwise, you need to have a new meter installed. There are two types of meters which you can choose from depending on the existing meter installed at your property or the appliances you use. Meter options and installation costs for new and existing homes are available on the product information page. When you are ready to request a new meter, please either contact us to arrange installation at your home. If you are unsure which meter is best for you, consider contacting an electrician for advice. Most recently built homes have a compatible meter that can be re-programmed to suit a time-of-use tariff. Otherwise, you need to have a new meter installed. There are two types of meters which you can choose from depending on the existing meter installed at your property or the appliances you use. Meter options and installation costs for new and existing homes are available on the product information page. When you are ready to request a new meter, please either contact us to arrange installation at your home. If you are unsure which meter is best for you, consider contacting an electrician for advice.
How do I add a mobile number or email address to my Synergy account?
Please call our contact centre on 13 13 53 between Monday to Friday 7am to 7pm (residential customers), or on 13 13 54 Monday to Friday 8am to 5pm (business customers), to update your account details. Please call our contact centre on 13 13 53 between Monday to Friday 7am to 7pm (residential customers), or on 13 13 54 Monday to Friday 8am to 5pm (business customers), to update your account details.
Need more time to pay?
Getting help with your Synergy bill is probably easier than you think. If you just need a bit more time to pay or would like to pay regular instalments to get a bill paid, you can apply for a payment extension or set up a payment arrangement. Explore our options to find the right solution for you. Learn more Getting help with your Synergy bill is probably easier than you think. If you just need a bit more time to pay or would like to pay regular instalments to get a bill paid, you can apply for a payment extension or set up a payment arrangement. Explore our options to find the right solution for you. Learn more
Why do we pay an over the counter fee?
There has been no increase to the over-the-counter fee of $2.10. Synergy incurs a cost every time a customer pays their Synergy bill at a post office. Customers can choose to avoid the over-the-counter fee by switching to Direct Debit. You are exempt from this over the counter fee if you are; An eligible concession card holder A residential customer aged 65 years and over Currently identified as being in hardship There has been no increase to the over-the-counter fee of $2.10. Synergy incurs a cost every time a customer pays their Synergy bill at a post office. Customers can choose to avoid the over-the-counter fee by switching to Direct Debit. You are exempt from this over the counter fee if you are; An eligible concession card holder A residential customer aged 65 years and over Currently identified as being in hardship
Did the supply charges go up this year?
The fixed daily supply charge for the regulated residential tariff (A1) will increase by 2.50% from 1 July 2024. The fixed daily supply charge for the regulated residential tariff (A1) will increase by 2.50% from 1 July 2024.