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What's the difference between EasyGreen and NaturalPower?
Both EasyGreen and NaturalPower contributions are used to purchase renewable energy certificates (RECs) from GreenPower. With EasyGreen, you pay a set amount each billing cycle in addition to your daily electricity charges. With NaturalPower you can buy an agreed amount based on a % of your electricity consumption. Calculate your contribution and see how much greenhouse emissions you'll save Both EasyGreen and NaturalPower contributions are used to purchase renewable energy certificates (RECs) from GreenPower. With EasyGreen, you pay a set amount each billing cycle in addition to your daily electricity charges. With NaturalPower you can buy an agreed amount based on a % of your electricity consumption. Calculate your contribution and see how much greenhouse emissions you'll save
Who do I call if I have an electricity emergency?
You need to call Western Power on 13 13 51.The electricity grid is owned by Western Power, so it’s their responsibility to maintain the power supply to your home or business. They’re also experts in this area, so you’ll be in good hands.Western Power owns and operates the power poles and wires in south west WA, and deal with any power supply interruptions or repairs. If you’re in a remote area of WA, you may be serviced by Horizon Power. You need to call Western Power on 13 13 51.The electricity grid is owned by Western Power, so it’s their responsibility to maintain the power supply to your home or business. They’re also experts in this area, so you’ll be in good hands.Western Power owns and operates the power poles and wires in south west WA, and deal with any power supply interruptions or repairs. If you’re in a remote area of WA, you may be serviced by Horizon Power.
What is a payment extension?
If you’re planning to pay your bill in one lump sum payment and need to extend the "due date" that appears on your bill, this is known as a payment extension. If you apply for a payment extension from Synergy before your bill due date and don’t already have a payment extension or payment arrangement in place, a payment extension can give you a bit more time to pay your bill. It’s easy to apply for a payment extension online – you’ll just need a copy of your bill to get started. We’ll let you know if your payment extension application is successful at the end of the process. If you’re planning to pay your bill in one lump sum payment and need to extend the "due date" that appears on your bill, this is known as a payment extension. If you apply for a payment extension from Synergy before your bill due date and don’t already have a payment extension or payment arrangement in place, a payment extension can give you a bit more time to pay your bill. It’s easy to apply for a payment extension online – you’ll just need a copy of your bill to get started. We’ll let you know if your payment extension application is successful at the end of the process.
Why does Synergy charge a paper bill fee?
Synergy incurs costs each time a paper bill is sent to a customer. We try to keep these costs as low as possible as they are passed onto customers unless you’re exempt. Customers can avoid this fee by switching to paperless billing. You are exempt from the paper bill fee if you are; An eligible concession card holder A residential customer aged 65 years and over Currently identified as being in hardship Synergy incurs costs each time a paper bill is sent to a customer. We try to keep these costs as low as possible as they are passed onto customers unless you’re exempt. Customers can avoid this fee by switching to paperless billing. You are exempt from the paper bill fee if you are; An eligible concession card holder A residential customer aged 65 years and over Currently identified as being in hardship
How can Synergy help me manage my bill?
Sometimes changes in your household, community and even global events can have an impact on your electricity use, your situation, and your income. We’re here to help make sure no one is left behind. Whether you need more time to pay your bill or you need some tips that could help reduce your bill, we’re here to provide the support you need. For more information how Synergy is helping our customers, visit synergy.net.au/billhelp Sometimes changes in your household, community and even global events can have an impact on your electricity use, your situation, and your income. We’re here to help make sure no one is left behind. Whether you need more time to pay your bill or you need some tips that could help reduce your bill, we’re here to provide the support you need. For more information how Synergy is helping our customers, visit synergy.net.au/billhelp
Why can’t I receive Automated REBS payments if I am a self-reader?
As part of the Automated REBS Payment Terms & Conditions, automated payments can only be made based on actual readings, taken by Western Power. If this condition is not met at the time you are being billed, the refund will not be processed automatically and your REBS credits remain against your account. This is to ensure the accuracy of the credits applied. As part of the Automated REBS Payment Terms & Conditions, automated payments can only be made based on actual readings, taken by Western Power. If this condition is not met at the time you are being billed, the refund will not be processed automatically and your REBS credits remain against your account. This is to ensure the accuracy of the credits applied.
Do I have to be home when my meter is read?
No. As long as the Western Power meter reader has access to your electricity meter, you don’t need to be home. If they're unable to enter your property or if your meter box is locked, then your consumption for that billing period may be estimated. If you need a key to be able to read your meter, then the meter box or gate needs to be fitted with a Western Power masterkey lock. You can purchase one of these from licensed locksmiths or security suppliers. Visit Western Power for more information about meter reading No. As long as the Western Power meter reader has access to your electricity meter, you don’t need to be home. If they're unable to enter your property or if your meter box is locked, then your consumption for that billing period may be estimated. If you need a key to be able to read your meter, then the meter box or gate needs to be fitted with a Western Power masterkey lock. You can purchase one of these from licensed locksmiths or security suppliers. Visit Western Power for more information about meter reading
Will I receive any compensation?
If we're not successful in acknowledging or responding to a written complaint or query within 10 and 20 business days respectively, you're able to request a Service Standard Payment. If we fall short of meeting these standards (and the matter is out of Synergy’s control) you are entitled to receive a payment of $20 on request (by cheque or by crediting your account). If this happens, you have up to 3 months from your initial complaint to apply to us for a Service Standard Payment. If we're not successful in acknowledging or responding to a written complaint or query within 10 and 20 business days respectively, you're able to request a Service Standard Payment. If we fall short of meeting these standards (and the matter is out of Synergy’s control) you are entitled to receive a payment of $20 on request (by cheque or by crediting your account). If this happens, you have up to 3 months from your initial complaint to apply to us for a Service Standard Payment.
How long is the warranty for a battery?
It depends on your product. It’s good to compare warranties when you’re choosing which battery system best suits your needs. It depends on your product. It’s good to compare warranties when you’re choosing which battery system best suits your needs.
How much does it cost to apply for the Distributed Energy Buyback Scheme (DEBS)?
There’s a $12.32 fee (inclusive of GST) for your application to participate in the Distributed Energy Buyback Scheme (DEBS). This fee may change from time to time but as of 1 July 2024 it’s correct. Other additional costs may apply including the installation of a bi-directional electricity meter that separately measures the electricity flow in both directions. It records consumption (usage within the home) and export (excess electricity produced and exported back to the electricity network). There’s a $12.32 fee (inclusive of GST) for your application to participate in the Distributed Energy Buyback Scheme (DEBS). This fee may change from time to time but as of 1 July 2024 it’s correct. Other additional costs may apply including the installation of a bi-directional electricity meter that separately measures the electricity flow in both directions. It records consumption (usage within the home) and export (excess electricity produced and exported back to the electricity network).