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Can I get a discount?
If you’ve got a concession card, you could qualify for rebates that could make paying your bills easier. Find out if you're eligible If you’ve got a concession card, you could qualify for rebates that could make paying your bills easier. Find out if you're eligible
Can I connect energy to my new home while my old home is still connected?
Yes you can. As long as the previous account holder has already closed their account before your nominated move in date. Transfer your connection Yes you can. As long as the previous account holder has already closed their account before your nominated move in date. Transfer your connection
Photovoltaic (PV)
In really simple terms, the photovoltaic process turns light into energy. With your solar panels, the PV process turns the sun’s energy into a flow of electrons which can then be turned into a direct current and sent to your inverter. In really simple terms, the photovoltaic process turns light into energy. With your solar panels, the PV process turns the sun’s energy into a flow of electrons which can then be turned into a direct current and sent to your inverter.
How do I change my Direct Debit details?
You can change your Direct Debit details online via My Account, or if you haven't registered for My Account, you can contact us. To make changes to your Direct Debit arrangement you will need to advise us of the change at least 5 business days before your next Direct Debit withdrawal date, so your details and arrangement are updated before your next scheduled Direct Debit withdrawal date. You can change your Direct Debit details online via My Account, or if you haven't registered for My Account, you can contact us. To make changes to your Direct Debit arrangement you will need to advise us of the change at least 5 business days before your next Direct Debit withdrawal date, so your details and arrangement are updated before your next scheduled Direct Debit withdrawal date.
What if I do not have a time-of-use compatible meter?
Most recently built homes have a compatible meter that can be re-programmed to suit a time-of-use tariff. Otherwise, you need to have a new meter installed. There are two types of meters which you can choose from depending on the existing meter installed at your property or the appliances you use. Meter options and installation costs for new and existing homes are available on the product information page. When you are ready to request a new meter, please either contact us to arrange installation at your home. If you are unsure which meter is best for you, consider contacting an electrician for advice. Most recently built homes have a compatible meter that can be re-programmed to suit a time-of-use tariff. Otherwise, you need to have a new meter installed. There are two types of meters which you can choose from depending on the existing meter installed at your property or the appliances you use. Meter options and installation costs for new and existing homes are available on the product information page. When you are ready to request a new meter, please either contact us to arrange installation at your home. If you are unsure which meter is best for you, consider contacting an electrician for advice.
How do I add a mobile number or email address to my Synergy account?
Please call our contact centre on 13 13 53 between Monday to Friday 7am to 7pm (residential customers), or on 13 13 54 Monday to Friday 8am to 5pm (business customers), to update your account details. Please call our contact centre on 13 13 53 between Monday to Friday 7am to 7pm (residential customers), or on 13 13 54 Monday to Friday 8am to 5pm (business customers), to update your account details.
Why do I receive adjusted bills?
If you have received more than one bill in a billing cycle, this could be why: Your Synergy bill is based on information we receive from Western Power - and sometimes they need to provide us with estimated data for your billing cycle. After your meter reading is available, this ‘substitute’ data will then be updated with what’s known as ‘actual’ data. If we receive your actual data after we have billed you based on your substitute data, we need to then issue another bill. You might see a credit or a debit, depending on your actual electricity use. This is known as bill adjustment and means you could receive more than one bill within a billing cycle. If you have received more than one bill in a billing cycle, this could be why: Your Synergy bill is based on information we receive from Western Power - and sometimes they need to provide us with estimated data for your billing cycle. After your meter reading is available, this ‘substitute’ data will then be updated with what’s known as ‘actual’ data. If we receive your actual data after we have billed you based on your substitute data, we need to then issue another bill. You might see a credit or a debit, depending on your actual electricity use. This is known as bill adjustment and means you could receive more than one bill within a billing cycle.
Why do I still need to pay for electricity with solar connected?
You pay to be connected to the network and only pay for electricity when your panels aren't producing enough energy to power your home. You pay to be connected to the network and only pay for electricity when your panels aren't producing enough energy to power your home.
What is the current Renewable Energy Buyback Scheme (REBS) rate?
Existing REBS customers can remain on REBS so long as they don’t upgrade their system and subject to the REBS Terms and Conditions. For the most up-to-date information about buyback rates and charges please view our REBS pricing schedule and DEBS pricing schedule. Learn more about exporting back to the grid Existing REBS customers can remain on REBS so long as they don’t upgrade their system and subject to the REBS Terms and Conditions. For the most up-to-date information about buyback rates and charges please view our REBS pricing schedule and DEBS pricing schedule. Learn more about exporting back to the grid
How can I keep track of my usage?
No matter the season, there's always something that will be affecting your power and gas usage. Whether it's heaters in winter or air conditioning in the warmer months, it can be difficult to work it exactly how much of an affect these appliances have on your bill. With a couple of the tools Synergy provides, it's a easy for any household to track their energy usage and lower their bill with smarter consumption. No matter the season, there's always something that will be affecting your power and gas usage. Whether it's heaters in winter or air conditioning in the warmer months, it can be difficult to work it exactly how much of an affect these appliances have on your bill. With a couple of the tools Synergy provides, it's a easy for any household to track their energy usage and lower their bill with smarter consumption.