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How do I apply for new unmetered electricity supplies?
You will need to apply for new unmetered electricity supplies using the Unmetered Electricity Supplies application form. You will need to apply for new unmetered electricity supplies using the Unmetered Electricity Supplies application form.
Am I eligible for concessions?
Good news. If you have one of the following concession cards, then you may be eligible for a number of rebates that could assist you with paying your energy bills: Commonwealth Seniors Health Card Health Care Card Pensioner Concession Card Veterans' Affairs Gold Card Veterans' Affairs Pensioner Concession Card Learn more about the different rebates and concessions you may be eligible for Good news. If you have one of the following concession cards, then you may be eligible for a number of rebates that could assist you with paying your energy bills: Commonwealth Seniors Health Card Health Care Card Pensioner Concession Card Veterans' Affairs Gold Card Veterans' Affairs Pensioner Concession Card Learn more about the different rebates and concessions you may be eligible for
Battery
This is an electrochemical device used to store energy for a range of uses – from noisy toys to energy to use in your home. The main purpose of a battery for your home is to store excess solar PV that’s generated by your solar system, so you can use that energy when there’s no sun to power your PV system. This is an electrochemical device used to store energy for a range of uses – from noisy toys to energy to use in your home. The main purpose of a battery for your home is to store excess solar PV that’s generated by your solar system, so you can use that energy when there’s no sun to power your PV system.
Power
Power is the rate at which energy is flowing, or the rate at which work is being done. While energy is measured in terms of time, power is not. It’s just expressed in watts or kilowatts (kW). Power is the rate at which energy is flowing, or the rate at which work is being done. While energy is measured in terms of time, power is not. It’s just expressed in watts or kilowatts (kW).
Total Energy Throughout
This is the amount of energy a battery is able to provide over its entire design life. It is calculated by multiplying the usable energy a battery system has by that batteries cycle life. This is an important factor to consider when comparing the upfront cost of different products as it will give a better indication of value for money. It is usually expressed in megawatt hours(MWh). One MWh is equal to 1000 KWh. Total energy throughput (MWh) = usable energy (kWh) x battery cycle life / 1000 This is the amount of energy a battery is able to provide over its entire design life. It is calculated by multiplying the usable energy a battery system has by that batteries cycle life. This is an important factor to consider when comparing the upfront cost of different products as it will give a better indication of value for money. It is usually expressed in megawatt hours(MWh). One MWh is equal to 1000 KWh. Total energy throughput (MWh) = usable energy (kWh) x battery cycle life / 1000
Why is my bill so high?
There are many factors that can influence the size of your energy bill and the cost of electricity is just one of them. If your bill seems higher than normal, or you'd like it to be lower, here are some things to consider. There are many factors that can influence the size of your energy bill and the cost of electricity is just one of them. If your bill seems higher than normal, or you'd like it to be lower, here are some things to consider.
How do I set up Direct Debit?
The quickest and easiest way, is via My Account - where you can also update your nominated bank account or credit/debit card details (when required). If you need any help getting set up, then talk to one of our friendly customer service representatives on 13 13 53. Set and forget with Direct Debit The quickest and easiest way, is via My Account - where you can also update your nominated bank account or credit/debit card details (when required). If you need any help getting set up, then talk to one of our friendly customer service representatives on 13 13 53. Set and forget with Direct Debit
What is my electricity bill breakdown?
There are a number of elements that make up your electricity bill including network costs to Western Power, government policy costs, retail costs to supply energy to you and your supply and usage costs. Break down your bill with our electricity bill breakdown tool. There are a number of elements that make up your electricity bill including network costs to Western Power, government policy costs, retail costs to supply energy to you and your supply and usage costs. Break down your bill with our electricity bill breakdown tool.
How do I know my money has paid for renewable energy sources?
Synergy will only use your contribution to purchase renewable energy certificates (RECs) from Australia's nationally accredited source Greenpower. Renewable energy purchased by Synergy is fed in to the electricity grid where it mixes with energy produced from non-renewable sources; before being supplied to your home. Synergy will only use your contribution to purchase renewable energy certificates (RECs) from Australia's nationally accredited source Greenpower. Renewable energy purchased by Synergy is fed in to the electricity grid where it mixes with energy produced from non-renewable sources; before being supplied to your home.
How do I register for My Account?
It only takes a few minutes, just grab a copy of your Synergy bill. All you need is your account number and name as printed on your bill and you can start using My Account straight away. When you register, you’ll be asked to make up your own username, password and a password hint. Register for My Account It only takes a few minutes, just grab a copy of your Synergy bill. All you need is your account number and name as printed on your bill and you can start using My Account straight away. When you register, you’ll be asked to make up your own username, password and a password hint. Register for My Account