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What happens if my household is using energy during an activation event?
The energy your household uses during an activation event will reduce the amount you are exporting, which will reduce your activation credits. The energy your household uses during an activation event will reduce the amount you are exporting, which will reduce your activation credits.
Why is choosing EasyGreen good for the environment?
Your EasyGreen® contribution is used to purchase renewable energy certificates (RECs). Each REC is a megawatt hour of electricity produced from nationally accredited renewable energy sources. Unlike the traditional ways of generating power, accredited renewable energy sources emit little or no greenhouse gases into our atmosphere. Choosing EasyGreen supports continued investment in the production of renewable energy, which is good for the environment. Your EasyGreen® contribution is used to purchase renewable energy certificates (RECs). Each REC is a megawatt hour of electricity produced from nationally accredited renewable energy sources. Unlike the traditional ways of generating power, accredited renewable energy sources emit little or no greenhouse gases into our atmosphere. Choosing EasyGreen supports continued investment in the production of renewable energy, which is good for the environment.
How much will my electricity bill be?
To estimate how much your next electricity bill may be, you can track your usage history when you register for My Account. If you already have an account with us, simply log in to your account to compare your usage with similar households, access energy saving ticks and track your usage from any device. To estimate how much your next electricity bill may be, you can track your usage history when you register for My Account. If you already have an account with us, simply log in to your account to compare your usage with similar households, access energy saving ticks and track your usage from any device.
How long does it take to find a missing payment?
The missing payments process can take up to a maximum of 3 weeks - this time allows us to locate your payments as well as have enough time for any follow ups that may be required regarding the issue. The missing payments process can take up to a maximum of 3 weeks - this time allows us to locate your payments as well as have enough time for any follow ups that may be required regarding the issue.
What browsers are recommended for My Account and the Synergy website?
To ensure the best browsing experience, we recommend you download the latest version of: Google Chrome, Apple Safari or Microsoft Edge when accessing this website via a desktop or laptop Apple Safari or Google Chrome when accessing this website via your favourite mobile or tablet device. Some interactive features and forms across My Account use JavaScript technology - please set your browser preferences to support JavaScript. Some browsers may not fully support JavaScript – please refer to your browser's help for more details. Log in to My Account To ensure the best browsing experience, we recommend you download the latest version of: Google Chrome, Apple Safari or Microsoft Edge when accessing this website via a desktop or laptop Apple Safari or Google Chrome when accessing this website via your favourite mobile or tablet device. Some interactive features and forms across My Account use JavaScript technology - please set your browser preferences to support JavaScript. Some browsers may not fully support JavaScript – please refer to your browser's help for more details. Log in to My Account
String inverters
You know the Christmas string lights that light up as a team – or don’t light up as a team? String inverters work in the same way. String inverters are the most common type of inverters on the market. They convert almost all of the energy generated by the sun into usable energy and function in a set as series. You know the Christmas string lights that light up as a team – or don’t light up as a team? String inverters work in the same way. String inverters are the most common type of inverters on the market. They convert almost all of the energy generated by the sun into usable energy and function in a set as series.
Does my site have a green power dome installed?
Check your building site has underground power (the shiny green dome) or call Western Power on 13 10 87 to confirm. Check your building site has underground power (the shiny green dome) or call Western Power on 13 10 87 to confirm.
Will I receive DEBS credits in addition to Battery Rewards credits?
Yes, if you are a DEBS customer you will continue to receive DEBS credits. Battery Rewards activation credits are exclusive of DEBS credits, so are paid over and above any DEBS credits you might also receive. Yes, if you are a DEBS customer you will continue to receive DEBS credits. Battery Rewards activation credits are exclusive of DEBS credits, so are paid over and above any DEBS credits you might also receive.
Are there any instalment amount limits?
There is a $20 minimum Direct Debit instalment amount; however there are no maximum dollar limits you can pay through My Account. The only restrictions could be the credit card limit or daily maximum transfer limit imposed by your bank. There is a $20 minimum Direct Debit instalment amount; however there are no maximum dollar limits you can pay through My Account. The only restrictions could be the credit card limit or daily maximum transfer limit imposed by your bank.
My last meter reading was estimated and it has prevented me from receiving my DEBS or REBS payment. What should I do?
There could be a variety of reasons why your bill was estimated. It may be because the meter reader was unable to gain access to your meter to take a reading. Please contact our customer service centre on 13 13 53 so that we can assist you further. For REBS customers only - As part of the Automated REBS Payment Terms & Conditions, automated payments can only be made based on actual readings, taken by Western Power. If this condition is not met at the time you are being billed, the refund will not be processed automatically and your REBS credits remain against your account. This is to ensure the accuracy of the credits applied. There could be a variety of reasons why your bill was estimated. It may be because the meter reader was unable to gain access to your meter to take a reading. Please contact our customer service centre on 13 13 53 so that we can assist you further. For REBS customers only - As part of the Automated REBS Payment Terms & Conditions, automated payments can only be made based on actual readings, taken by Western Power. If this condition is not met at the time you are being billed, the refund will not be processed automatically and your REBS credits remain against your account. This is to ensure the accuracy of the credits applied.