How we calculate your bill
Western Power reads your meter at regular intervals and supplies us with the information to produce your bill.
The information we receive from Western Power is called ‘meter data’ or ‘energy data’. This data is obtained from actual meter readings or estimated meter readings. Synergy is required to use the data when calculating your bill.
We calculate your bill by applying your nominated electricity tariff or plan to the data, to obtain what we refer to as ‘billing data’.
Western Power is responsible for the meter/energy data and Synergy is responsible for billing data.
If, for any reason, you feel the amount on your bill is not what you expected, simply submit an enquiry online and we will review your bill.