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The wave of change impacting the energy industry globally is accelerating, leading to rapid and transformational change in how electricity is generated, bought, sold and distributed. While the energy sector at both levels of government needs a coordinated and collaborative direction, the discussion going forward must include some difficult decisions at a State level, if consumers are to benefit in the future.
“The 2015-16 financial years represented another 12 months of Synergy overcoming the blistering challenges to the electricity sector resulting from disruptive technologies and, laying the foundation for future sustainability. We have developed a corporate strategy with a strong focus on delivering the new products and services demanded by our customers…"
“Synergy’s excellent performance across a range of deliverables this year has set the scene for the years ahead. Our diverse energy portfolio and our increased ability to provide better, more efficient energy solutions to customers positions us well to respond to the changing market..."
“Our focus has now increasingly moved to our customers and the service we offer them. We have conducted a deep review of how we can improve as a truly customer-focused organisation and the results are showing in our customer measures, but we all agree there is still much to do…