Payment Extension

A payment extension just gives you a little more time to pay your bill before your next bill is due. All you need is a copy of your bill details handy to apply.

What should I do if I can't afford to pay when my payment extension is due?

If you’ve put a payment extension plan in place with us but you’re still finding it difficult to pay call us on 13 13 54. Together, we'll help find an appropriate payment solution - just have your Synergy account number handy (you'll find this in the top left hand corner of your bill). If you’ve put a payment extension plan in place with us but you’re still finding it difficult to pay call us on 13 13 54. Together, we'll help find an appropriate payment solution - just have your Synergy account number handy (you'll find this in the top left hand corner of your bill).

What is a payment extension?

If you’re planning to pay your business bill in one lump sum payment and need to extend the "due date" that appears on your bill, this is known as a payment extension.  If you apply for a payment extension from Synergy before your business bill due date and don’t already have a payment extension or payment arrangement in place, a payment extension can give you a bit more time to pay your business bill. It’s easy to apply for a payment extension online – you’ll just need a copy of your business bill to get started.  We’ll let you know if your payment extension application is successful at the end of the process. If you’re planning to pay your business bill in one lump sum payment and need to extend the "due date" that appears on your bill, this is known as a payment extension.  If you apply for a payment extension from Synergy before your business bill due date and don’t already have a payment extension or payment arrangement in place, a payment extension can give you a bit more time to pay your business bill. It’s easy to apply for a payment extension online – you’ll just need a copy of your business bill to get started.  We’ll let you know if your payment extension application is successful at the end of the process.

What is a payment extension?

If you’re planning to pay your bill in one lump sum payment and need to extend the "due date" that appears on your bill, this is known as a payment extension.  If you apply for a payment extension from Synergy before your bill due date and don’t already have a payment extension or payment arrangement in place, a payment extension can give you a bit more time to pay your bill. It’s easy to apply for a payment extension online – you’ll just need a copy of your bill to get started.  We’ll let you know if your payment extension application is successful at the end of the process. If you’re planning to pay your bill in one lump sum payment and need to extend the "due date" that appears on your bill, this is known as a payment extension.  If you apply for a payment extension from Synergy before your bill due date and don’t already have a payment extension or payment arrangement in place, a payment extension can give you a bit more time to pay your bill. It’s easy to apply for a payment extension online – you’ll just need a copy of your bill to get started.  We’ll let you know if your payment extension application is successful at the end of the process.

What should I do if I can't afford to pay when my payment extension is due?

If you’ve put a payment extension plan in place with us but you’re still finding it difficult to pay call us on 13 13 53. Together, we'll help find an appropriate payment solution - just have your Synergy account number handy (you'll find this in the top left hand corner of your bill). At Synergy, we want to support you through difficult times. And we understand that sometimes, it's difficult to pay bills on time. That's why we've developed the Keeping Connected program - a service designed to help you: Manage your electricity bills Avoid long term debt Keep your electricity connected. If you’ve put a payment extension plan in place with us but you’re still finding it difficult to pay call us on 13 13 53. Together, we'll help find an appropriate payment solution - just have your Synergy account number handy (you'll find this in the top left hand corner of your bill). At Synergy, we want to support you through difficult times. And we understand that sometimes, it's difficult to pay bills on time. That's why we've developed the Keeping Connected program - a service designed to help you: Manage your electricity bills Avoid long term debt Keep your electricity connected.

Payment arrangement

Set up an arrangement so you can pay off what's owing by regular instalments.

Bills & payments

Take advantage of our most convenient ways to manage your energy use and pay your bill with fast online payment options, Direct Debit and and paperless billing.

Payment confirmation

Bills & payments

Take advantage of our most convenient ways to manage your energy use and pay your bill with fast online payment options, Direct Debit and and paperless billing.

Payments

Help and advice about payments.

Set up Direct Debit

When you set up Direct Debit, we’ll automatically debit the bill amount from your bank account, or your credit or debit card whenever the payment is due, so you don’t have to worry about it.

Payments

Help and advice about payments.

Hardship

Help and advice about hardship.

Automated REBS Payments - Terms & conditions

Everything you need to know about Automated REBS Payments

Need help with your bill? We're here for you

Synergy's response to COVID-19

Manage account

Take control with our most convenient ways to pay your bill, update your details, manage your connections or track your usage.

Hardship

Help and advice about hardship.

Direct Debit by Instalments

We want to help make it easier to manage your cash flow for your business. That's why we've added flexibility to our Direct Debit payment option so you can choose how often you pay your bill.

Synergy Business Energy

Find the right electricity or gas plan for your business. The right plan will depend on your estimated annual energy costs or volume. Find out more.