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How do I make a claim for an electricity outage?

FAQHow do I make a claim for an electricity outage?

If you have experienced a planned or unplanned electricity outage and need to make a compensation claim for loss or damage, visit the Western Power claims page. You can make claims for extended power outages (12 hours or more), customer damage, or non-notification of planned work (less than 72 hours’ notice of a planned outage).  If you need more details, get in contact with Western Power on 13 10 87 or visit their website. They are always happy to help.  Make a claim If you have experienced a planned or unplanned electricity outage and need to make a compensation claim for loss or damage, visit the Western Power claims page. You can make claims for extended power outages (12 hours or more), customer damage, or non-notification of planned work (less than 72 hours’ notice of a planned outage).  If you need more details, get in contact with Western Power on 13 10 87 or visit their website. They are always happy to help.  Make a claim

How do I find out if there's an outage in my area?

FAQHow do I find out if there's an outage in my area?

To see if there's a planned or unplanned power outage in your area, simply visit the Western Power outage page and enter your postcode. You can also sign up to receive SMS updates from Western Power to stay informed. Check for power outages in your area Report an outage If you need to report an outage, please call Western Power on 13 13 51. Did you know? There are three categories of participants in Western Australia’s electricity industry involving three supply chains:  Generators – Produce electricity from a variety of renewable and non-renewable sources.  Distributors – Network businesses, such as Western Power, that transport electricity from generation sites to homes and businesses and who are responsible for building and maintaining the network of poles and wires.  Retailers – Electricity retailers, such as Synergy, who purchase electricity from generators and supply electricity to homes and businesses.  Learn more about who is responsible for what in Western Australia’s electricity industry here. To see if there's a planned or unplanned power outage in your area, simply visit the Western Power outage page and enter your postcode. You can also sign up to receive SMS updates from Western Power to stay informed. Check for power outages in your area Report an outage If you need to report an outage, please call Western Power on 13 13 51. Did you know? There are three categories of participants in Western Australia’s electricity industry involving three supply chains:  Generators – Produce electricity from a variety of renewable and non-renewable sources.  Distributors – Network businesses, such as Western Power, that transport electricity from generation sites to homes and businesses and who are responsible for building and maintaining the network of poles and wires.  Retailers – Electricity retailers, such as Synergy, who purchase electricity from generators and supply electricity to homes and businesses.  Learn more about who is responsible for what in Western Australia’s electricity industry here.

Faults & emergencies

Faults & emergencies

Just like any technology, every now and again your power supply could stop working unexpectedly. A power outage could happen for any number of reasons – including extreme weather, faulty equipment or a road accident. Find out who to call and where to go for more information during planned and unplanned outages.

Can my business claim a discount or rebate if I invest in a commercial solar system?

FAQCan my business claim a discount or rebate if I invest in a commercial solar system?

For systems smaller than 100kW, you may be eligible to receive a discount if you want to trade your small-scale Technology Certificates. For systems smaller than 100kW, you may be eligible to receive a discount if you want to trade your small-scale Technology Certificates.

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Synergy acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, water and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.