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Emergency Solar Management (ESM)

Emergency Solar Management (ESM)

To maintain the stability of the electricity system and support the continued installation of rooftop solar, the WA State Government introduced emergency solar management (ESM) – the capability to remotely turn off (and on again) all new and upgraded rooftop solar systems.

Help & advice

Help & advice

If you're looking for answers then you've come to the right spot. We'll connect you to the right tools, advice and support.

Changes to your electricity prices

Changes to your electricity prices

The State Government has recently approved price changes to selected residential and business electricity tariffs, effective from 1 July 2024.

Help & advice

Help & advice

If you're looking for answers then you've come to the right spot. We'll connect you to the right tools, advice and support.

Solar connections & upgrades for your business

Solar connections & upgrades for your business

If you've decided to connect solar to your business, you'll first need to apply to us and then Western Power to get connected. Once installed, you then get to enjoy power generated from a renewable source, combined with a reduced business bill.

Terms & conditions

Terms & conditions

If you're looking for the small print for all our products and services - you've come to the right place.

How do I maximise value from my DER system?

FAQHow do I maximise value from my DER system?

All customers with a DER system (solar, battery or EV) will get the most value by self-consuming the energy they generate and/or store. By consuming the energy your panels produce first, you’ll save on the cost of electricity you’d otherwise draw from the grid. To get the best return on your solar investment, customers should switch their appliance usage for things like the dishwasher, dryer, pool pump or washing machine to the middle of the day.  Drawing power from the grid 31.5823 cents* per unit (A1 residential tariff) Selling excess electricity (REBS) 7.1350 cents* per unit  Selling excess electricity (DEBS) between 3pm and 9pm: 10 cents^ per unit before 3pm or after 9pm: 2 cents^ per unit *Effective as at 01 July 2024 For customers looking to install a new solar system, talk to your installer about the potential for installing west facing solar panels. That way your panels can make the most of the afternoon sun and the peak DEBS export period to export excess energy back to the grid when you are not self-consuming power. If you currently have, or are looking to install, a home battery or electric vehicle, contact your installer about how you can maximise the value of your system. All customers with a DER system (solar, battery or EV) will get the most value by self-consuming the energy they generate and/or store. By consuming the energy your panels produce first, you’ll save on the cost of electricity you’d otherwise draw from the grid. To get the best return on your solar investment, customers should switch their appliance usage for things like the dishwasher, dryer, pool pump or washing machine to the middle of the day.  Drawing power from the grid 31.5823 cents* per unit (A1 residential tariff) Selling excess electricity (REBS) 7.1350 cents* per unit  Selling excess electricity (DEBS) between 3pm and 9pm: 10 cents^ per unit before 3pm or after 9pm: 2 cents^ per unit *Effective as at 01 July 2024 For customers looking to install a new solar system, talk to your installer about the potential for installing west facing solar panels. That way your panels can make the most of the afternoon sun and the peak DEBS export period to export excess energy back to the grid when you are not self-consuming power. If you currently have, or are looking to install, a home battery or electric vehicle, contact your installer about how you can maximise the value of your system.

I am looking at purchasing solar/home battery storage/electric vehicle, how will this affect me?

FAQI am looking at purchasing solar/home battery storage/electric vehicle, how will this affect me?

Customers looking to install a new eligible distributed energy system or upgrade their existing system will be eligible under DEBS if they submit a completed application with Synergy, meeting all the other terms and conditions of the scheme. If you are already in the process of finalising your application for buyback payments for your solar export, then you will have a week’s grace to finalise and submit it to Synergy.  Provided we receive your eligible completed application on or before 7 September 2020, you will receive REBS. Customers looking to install a new eligible distributed energy system or upgrade their existing system will be eligible under DEBS if they submit a completed application with Synergy, meeting all the other terms and conditions of the scheme. If you are already in the process of finalising your application for buyback payments for your solar export, then you will have a week’s grace to finalise and submit it to Synergy.  Provided we receive your eligible completed application on or before 7 September 2020, you will receive REBS.

How to set up a Synergy billing account

FAQHow to set up a Synergy billing account

You will need a Synergy billing account for electricity at your new home. We’re here to help you get it set up. To get started, you’ll need to have these details ready:  Your new home address  Your contact details Your move-in date Your landlord’s contact details (if you’re renting) Your banking details or debit/credit card (if you want to set up direct debit)* * Synergy Direct Debit Agreement terms and conditions apply. You will need a Synergy billing account for electricity at your new home. We’re here to help you get it set up. To get started, you’ll need to have these details ready:  Your new home address  Your contact details Your move-in date Your landlord’s contact details (if you’re renting) Your banking details or debit/credit card (if you want to set up direct debit)* * Synergy Direct Debit Agreement terms and conditions apply.

Why is the scheme changing?

FAQWhy is the scheme changing?

Rooftop solar systems, batteries, electric vehicles, microgrids and other technologies are transforming Western Australia’s electricity system.  These small-scale devices, known as Distributed Energy Resources (or DER) present both challenges and opportunities for the way we produce, manage and consume electricity in our State. DEBS has been introduced to give customers the ability to harness value from the DER technology, such as batteries, and sell excess energy back to the grid. With the WA Government’s introduction of DEBS, the price paid for electricity exported by eligible customers will better represent the actual cost of electricity at different times of the day. The new pricing structure will encourage households to make more use of their solar in the middle of the day and encourage installation of west facing panels, producing solar power for longer in the day so households can make the most of the peak rate under the new scheme. Rooftop solar systems, batteries, electric vehicles, microgrids and other technologies are transforming Western Australia’s electricity system.  These small-scale devices, known as Distributed Energy Resources (or DER) present both challenges and opportunities for the way we produce, manage and consume electricity in our State. DEBS has been introduced to give customers the ability to harness value from the DER technology, such as batteries, and sell excess energy back to the grid. With the WA Government’s introduction of DEBS, the price paid for electricity exported by eligible customers will better represent the actual cost of electricity at different times of the day. The new pricing structure will encourage households to make more use of their solar in the middle of the day and encourage installation of west facing panels, producing solar power for longer in the day so households can make the most of the peak rate under the new scheme.

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Synergy acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, water and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.