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Estimated bill

Are there any additional costs for My Account?

No, My Account is a free service for all our customers to make managing your energy use easier. If you pay your bill using a debit or credit card, a small transaction fee will be applied at the time of payment. There is no surcharge or transaction fee if you choose to pay using your bank details.  Register for My Account No, My Account is a free service for all our customers to make managing your energy use easier. If you pay your bill using a debit or credit card, a small transaction fee will be applied at the time of payment. There is no surcharge or transaction fee if you choose to pay using your bank details.  Register for My Account

Is paying online using my credit/debit card secure?

We take great care to handle your personal details using up-to-date security technology. Data is transmitted using secure encryption. The security details can be verified by clicking on the padlock icon in the web browser. Payments conform to the Payment Card Industry (PCI) Data Security Standard. When conducting web payments, the credit card details are only transmitted between the browser and the payment merchant (Commonwealth BPoint). We take great care to handle your personal details using up-to-date security technology. Data is transmitted using secure encryption. The security details can be verified by clicking on the padlock icon in the web browser. Payments conform to the Payment Card Industry (PCI) Data Security Standard. When conducting web payments, the credit card details are only transmitted between the browser and the payment merchant (Commonwealth BPoint).

How secure are my Direct Debit details?

We take protecting your information seriously. Any bank account or credit/debit card details your provide us are kept private and confidential. We’ll only disclose this information, if necessary, to process payments, investigate disputes, or, if we are legally obliged to. We take protecting your information seriously. Any bank account or credit/debit card details your provide us are kept private and confidential. We’ll only disclose this information, if necessary, to process payments, investigate disputes, or, if we are legally obliged to.

Can my bill be emailed to more than one email address?

We’ll only send it to one nominated email address to avoid confusion or payment issues such as double-payment. You can change your preferred email address at any time in the ‘My details’ section of My Account. If you would like to share a copy of your bill with others, such as other people you live with, you can forward your paperless bill to others using your own email account. We’ll only send it to one nominated email address to avoid confusion or payment issues such as double-payment. You can change your preferred email address at any time in the ‘My details’ section of My Account. If you would like to share a copy of your bill with others, such as other people you live with, you can forward your paperless bill to others using your own email account.

Tips on choosing an energy provider

Synergy is WA’s largest electricity provider, supplying most of the electricity to residential and commercial customers in the south west of WA. If you’re exploring different power supply options for your business, here are 10 questions to ask: “What is your cents per kilowatt hour (c/KWh) rate?” This is the best way to ensure you’re comparing the same elements when considering energy costs for your business. “How does our business location impact the price of electricity?” Check the provider understands where your premises are located, as this could affect the price they are offering. “What kind of service fees do you charge?” At Synergy, we charge service fees pro rata on a daily basis. If you’re evaluating a market offer from another provider, you need to compare their charges with the same number of days listed on your electricity bill. “Am I liable to be charged any extra fees?” Avoid any surprises later and make sure you understand any other fees that may apply, such as late payment fees. “Do you need a security deposit from our business?” If so, find out how much the deposit will be, as you’ll need to factor this into your business cash-flow planning. “Does your market offer include any extras such as bonuses or savings?” Over a period of time, any extras could make a real difference to your business. “How and when will we be billed?” Knowing your bill frequency and how you will be billed can help you to plan ahead. "How and when do we need to pay our bill?” Flexible options such as online payments, credit card facilities and direct debit can help to streamline your internal bill payment processes. “Are there any penalties for early contract termination?” If there is a contract term, find out how flexible it is before you commit. “What happens at the end of the contract period?” It’s important to know how the end of your contract will be handled so you can plan ahead to ensure your needs continue to be met. Different providers may offer you different price structures, services or other benefits to encourage you to choose their service – so it’s important to consider your options carefully before making a decision. Synergy tailor an energy solution for your business and provide you with the tools, services and advice to help you manage your energy - so you can focus on keeping your business in great shape. To get started... explore our range of energy products or request a call back and we'll be in touch in one business day to discuss your options. Synergy is WA’s largest electricity provider, supplying most of the electricity to residential and commercial customers in the south west of WA. If you’re exploring different power supply options for your business, here are 10 questions to ask: “What is your cents per kilowatt hour (c/KWh) rate?” This is the best way to ensure you’re comparing the same elements when considering energy costs for your business. “How does our business location impact the price of electricity?” Check the provider understands where your premises are located, as this could affect the price they are offering. “What kind of service fees do you charge?” At Synergy, we charge service fees pro rata on a daily basis. If you’re evaluating a market offer from another provider, you need to compare their charges with the same number of days listed on your electricity bill. “Am I liable to be charged any extra fees?” Avoid any surprises later and make sure you understand any other fees that may apply, such as late payment fees. “Do you need a security deposit from our business?” If so, find out how much the deposit will be, as you’ll need to factor this into your business cash-flow planning. “Does your market offer include any extras such as bonuses or savings?” Over a period of time, any extras could make a real difference to your business. “How and when will we be billed?” Knowing your bill frequency and how you will be billed can help you to plan ahead. "How and when do we need to pay our bill?” Flexible options such as online payments, credit card facilities and direct debit can help to streamline your internal bill payment processes. “Are there any penalties for early contract termination?” If there is a contract term, find out how flexible it is before you commit. “What happens at the end of the contract period?” It’s important to know how the end of your contract will be handled so you can plan ahead to ensure your needs continue to be met. Different providers may offer you different price structures, services or other benefits to encourage you to choose their service – so it’s important to consider your options carefully before making a decision. Synergy tailor an energy solution for your business and provide you with the tools, services and advice to help you manage your energy - so you can focus on keeping your business in great shape. To get started... explore our range of energy products or request a call back and we'll be in touch in one business day to discuss your options.

Can the Direct Debit bank account be in a different name than my Synergy account?

If you choose to make bill payments using Direct Debit and are an authorised contact (i.e. not the Synergy account holder), you will need to provide Synergy with consent to establish the Direct Debit in the name of the bank account holder and on behalf of the Synergy account holder. The nominated bank account holder will need to ensure there are enough funds in the account to cover the payments and will also need to read the Direct Debit Service Agreement, these can be found here   If you choose to make bill payments using Direct Debit and are an authorised contact (i.e. not the Synergy account holder), you will need to provide Synergy with consent to establish the Direct Debit in the name of the bank account holder and on behalf of the Synergy account holder. The nominated bank account holder will need to ensure there are enough funds in the account to cover the payments and will also need to read the Direct Debit Service Agreement, these can be found here  

My business receives a collective invoice - can I still register for My Account?

Yes, of course. The parent account and your individual child accounts can all be paid and managed through My Account. You'll need your parent account number and business details to register for My Account. Any online payments made will be credited to the parent account. Register for My Account Yes, of course. The parent account and your individual child accounts can all be paid and managed through My Account. You'll need your parent account number and business details to register for My Account. Any online payments made will be credited to the parent account. Register for My Account

Is paying online using my credit/debit card secure?

We take great care to handle your personal details using up-to-date security technology. Data is transmitted using secure encryption. The security details can be verified by clicking on the padlock icon in the web browser. Payments conform to the Payment Card Industry (PCI) Data Security Standard. When conducting web payments, the credit card details are only transmitted between the browser and the payment merchant (Commonwealth BPoint). We take great care to handle your personal details using up-to-date security technology. Data is transmitted using secure encryption. The security details can be verified by clicking on the padlock icon in the web browser. Payments conform to the Payment Card Industry (PCI) Data Security Standard. When conducting web payments, the credit card details are only transmitted between the browser and the payment merchant (Commonwealth BPoint).