How to set up your Synergy billing account when you’re moving out of home

There’s a lot to think about when you’re leaving home for the first time and setting up on your own. It might seem like there’s an endless list of decisions you need to make about your furniture, household appliances, housemates and how you’ll get everything done and get all of your bills paid too.  

Good news! If you’re moving out of home for the first time, setting up your Synergy billing account is easier than you think. Here’s how to set it up.

 

Setting up your Synergy electricity account

Regardless of where you’re moving out of home to live and who you’ll be living with, you’ll need electricity. 

In WA, if you live within the area covered by the South West Interconnected System (the SWIS), you’ll be a Synergy customer. Electricity in the SWIS is generated from a range of providers and different energy sources, including rooftop solar PV systems. It is then distributed across the network operated by Western Power to your house– and then you’ll receive your home electricity bill from Synergy as the retailer.

To ensure you can switch on your lights or the Wi-Fi in your new place, you should set up your Synergy billing account, preferably at least 5 business days prior to your move-in date. It’s a very simple process – you’ll just need to have these details ready to get started:

  • Your new home address 
  • Your contact details
  • Contact details of anyone else you want to add to your account (i.e. your housemates or partner)
  • Your move-in date
  • If you are renting, your landlord’s contact details
  • Your banking details or debit/credit card if you want to set up direct debit
  • Any concessions cards you hold that may make you eligible for rebate entitlements

Once you have these details ready, you can get started! If you need help, just follow our easy-to-follow FAQ guide on how to set up your Synergy billing account here. 

Once you’ve set up your account, you’ll receive an email with your Synergy account number. You’ll most likely receive the confirmation email immediately, however please allow up to 24 hours for the email to be received. Your account number will be an 8 to 12-digit number and will appear on your electricity bills. You’ll need this number if you call us about your account, and also to use some of our online services and register for My Account.

 

Streamline your home electricity with My Account

Once you have your Synergy billing account number, it’s also worth setting up My Account. 

My Account is a secure, account management tool which gives you more control of your Synergy account from any device connected to the internet, whenever it suits you. You can use your Synergy account number to register for My Account and then:

  • View, download and find options to pay your bill
  • Update your details
  • Track your electricity usage
  • Compare your electricity usage with similar sized homes
  • Find electricity saving tips which could help to reduce your bill in future
  • View and compare your payment history
  • Set up direct debit to pay your bill using your bank account or credit/debit card
  • Request a payment extension if you need a bit more time to pay
  • Arrange a move-in or move-out next time you’re moving home
  • Manage any green energy (renewable energy) products related to your account
  • Nominate a bank account for any rebates or credits earned if you have solar installed at your home

There’s a lot you can do with My Account and it’s a great tool to help manage your account. Learn more about My Account and how to register here.

 

Plan ahead for your electricity bills

With your Synergy billing account and My Account set up, you can think about home energy management, including how you’ll be using electricity and how you’ll manage your account. 

If you’re living with other people, you might want to start with this no-stress guide to a share house electricity bill.

Even if you’re living with loved ones or friends you have known for a while, it could be worth making a plan for how you will use energy in your home. This is the best way to keep on top of your electricity use and to try to avoid a high electricity bill you weren’t expecting.  It’s also a good idea to learn about what makes up your bill, so you understand connection fees and charges and how to make the most of your electricity usage data.

Learning about what’s known as peak demand management can also be helpful in understanding electricity in the SWIS and the role we can all play in helping to keep the grid stable. 

If you choose a time of use electricity plan and are able to shift some of your electricity use away from peak times, you could be better off.*

 

Electricity saving tips for when you’re moving out for the first time

If you’re looking for ways you might save on your electricity costs, here are some easy ideas which could reduce your electricity use and potentially reduce your electricity costs:

  • Switch off your lights when you don’t need them and use natural light when possible. If your new home has traditional incandescent light bulbs, try swapping these for LEDs, as they use a lot less electricity compared with incandescent light bulbs and can provide the same amount of light.
  • Along the same lines, try to switch off your chargers, TV and consoles when you’re not using them. Devices in standby mode can still drain power which adding to your electricity bill.
  • On warmer days, before you switch on the air con, try ceiling or pedestal fans to cool down first, as these use a lot less electricity compared with an air conditioning system. When it’s cold, try an extra blanket, fuzzy socks, a hot water bottle or a heat bag before you switch on a heating system.
  • Try to dry your clothes outside on a line or rack, or inside on a rack or coat hangers near a sunny window, rather than using your clothes dryer.
  • Check your dishwasher manual for details of which setting is the shortest, coldest setting that will clean your dishes properly, to reduce electricity use and water running costs.

If you have an electric hot water system, consider taking shorter showers or investing in a water-efficient showerhead that uses less hot water.

With your Synergy electricity account and your My Account set up, and these electricity saving tips in mind, you are well on your way to managing your electricity use. For more tips, you can get a head start on your own energy management plan here. 

* Time of use (TOU) electricity plans have different electricity charges for electricity depending on when electricity is used, which could allow you to take advantage of lower rates for electricity at certain times of the day. Whether you could save on your electricity costs with a TOU electricity plan will depend on your individual consumption habits and when you use electricity.  

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